Kaseya VSA Pros and Cons

Kaseya VSA Pros

FN
Manager at a tech services company with 51-200 employees
The patching is very efficient and we can rely on the alerts that we receive.
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Technical Analyst at FMDQ
The training that we received was quite good.
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JM
Owner at Mencar Global Consulting SL
The remote management is quite good. Also, the patch management and service desk are great features of the solution.
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DP
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
The remote support is the most valuable aspect of the solution.
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System Administrator at a computer software company with 201-500 employees
Patch management was very useful. Backdoor access to the clients was also very useful.
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CS
Systems Engineer at a tech services company with 51-200 employees
I like the remote control, audit, inventory, patch management, software management, and monitoring features.
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Founder at Strong security brasil
The most valuable part of this solution is the security features that it offers.
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Kaseya VSA Cons

FN
Manager at a tech services company with 51-200 employees
The predefined reports are not up to the mark and you have to do a lot of customization.
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Technical Analyst at FMDQ
I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible.
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JM
Owner at Mencar Global Consulting SL
Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done.
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Find out what your peers are saying about Kaseya, ConnectWise, N-able and others in Remote Monitoring and Management Software. Updated: June 2021.
511,773 professionals have used our research since 2012.
DP
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update.
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System Administrator at a computer software company with 201-500 employees
Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome.
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CS
Systems Engineer at a tech services company with 51-200 employees
The agent-based monitoring solution can be improved.
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Founder at Strong security brasil
If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya.
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Find out what your peers are saying about Kaseya, ConnectWise, N-able and others in Remote Monitoring and Management Software. Updated: June 2021.
511,773 professionals have used our research since 2012.