Kaseya VSA Room for Improvement

reviewer1350948
Manager at a tech services company with 51-200 employees
The GUI is not user-friendly. You have to search and dig deep into the options to find things. The overall look of the solution is dull and boring. Technical support needs to be improved because the process is too long. The reporting is not well organized. The predefined reports are not up to the mark and you have to do a lot of customization. Along with that, the process of customization is not very user-friendly. You cannot just put things into the GUI and get what you are looking for. View full review »
Emmanuel Okojesu
Technical Analyst at FMDQ
I am having an issue with patch deployment. With a lot of people working remotely right now, it is difficult to deploy patches because most of my clients are not on the office network. I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible. This is something that I would like to have support for in a future release. Kaseya seems to download Windows patches, although I have not found a way to select those patches that I want to roll out, as it is done in the System Center. In SCCM, you can select the specific patches that you want to roll out. The only option I have seen is to approve or deny all of the patches that are available. The workflow is not quite straightforward. View full review »
Jorge Mendes
Owner at Mencar Global Consulting SL
Although the service desk is good, it's not obvious. It's not easy to know exactly how the system is working and there's the possibility that we are not using some features as we should. The management of patches also needs improvement. There are two ways to do that in the solution now, but one, the oldest one, as far as we have found, is working better than the newest one and this has created some problems. You should be able to handle the management of patches not only from Microsoft but also from other vendors. Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done. It would be useful, in the future, if there was a way to maintain another device's firewalls for simple switches. View full review »
Jorge Mendes
Owner at Mencar Global Consulting SL
Making the helpdesk more user-friendly. View full review »