Kaseya VSA Room for Improvement

Jorge Mendes
Owner at a tech vendor with 1-10 employees
Although the service desk is good, it's not obvious. It's not easy to know exactly how the system is working and there's the possibility that we are not using some features as we should. The management of patches also needs improvement. There are two ways to do that in the solution now, but one, the oldest one, as far as we have found, is working better than the newest one and this has created some problems. You should be able to handle the management of patches not only from Microsoft but also from other vendors. Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done. It would be useful, in the future, if there was a way to maintain another device's firewalls for simple switches. View full review »
Jorge Mendes
Owner at a tech vendor with 1-10 employees
Making the helpdesk more user-friendly. View full review »
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