Kaseya VSA Room for Improvement

FN
Manager at a tech services company with 51-200 employees

The GUI is not user-friendly. You have to search and dig deep into the options to find things. The overall look of the solution is dull and boring.

Technical support needs to be improved because the process is too long.

The reporting is not well organized. The predefined reports are not up to the mark and you have to do a lot of customization. Along with that, the process of customization is not very user-friendly. You cannot just put things into the GUI and get what you are looking for.

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Technical Analyst at FMDQ

I am having an issue with patch deployment. With a lot of people working remotely right now, it is difficult to deploy patches because most of my clients are not on the office network. I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible. This is something that I would like to have support for in a future release.

Kaseya seems to download Windows patches, although I have not found a way to select those patches that I want to roll out, as it is done in the System Center. In SCCM, you can select the specific patches that you want to roll out. The only option I have seen is to approve or deny all of the patches that are available.

The workflow is not quite straightforward.

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JM
Owner at Mencar Global Consulting SL

Although the service desk is good, it's not obvious. It's not easy to know exactly how the system is working and there's the possibility that we are not using some features as we should. 

The management of patches also needs improvement. There are two ways to do that in the solution now, but one, the oldest one, as far as we have found, is working better than the newest one and this has created some problems. You should be able to handle the management of patches not only from Microsoft but also from other vendors. 

Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done.

It would be useful, in the future, if there was a way to maintain another device's firewalls for simple switches.

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DP
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees

We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update.

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System Administrator at a computer software company with 201-500 employees

Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it.

In terms of new features, an integrated MDM for mobile devices would be awesome.

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CS
Systems Engineer at a tech services company with 51-200 employees

The agent-based monitoring solution can be improved. I think they need to be updated. The remote control feature could be better. It would also help if they had a mobile device management feature.

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Founder at Strong security brasil

I would like to see more features included that are related to security. We are a company that is selling solutions for security and our customers often ask for more security features.

If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya.

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Find out what your peers are saying about Kaseya, ConnectWise, N-able and others in Remote Monitoring and Management Software. Updated: June 2021.
513,091 professionals have used our research since 2012.