Kaspersky Endpoint Security Room for Improvement

CEO at Haniya Technologies

From a business point of view, it's not likely applicable to them, however, I've noticed that they have separated out a few features which they used to support as one package. For example, they used to have DLP solutions in the Endpoint Security as well and they had sandboxing capabilities too. Now, they have separated it into a different solution or a separate cost. They are offering the DLP and sandboxing features with the endpoint as an add-on solution. I'm sure it makes them more money, to be honest. That said, if they had all of the features in the same product, it would be both helpful and put them far above any other competitor.

The solution needs to lower its pricing.

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Management Information Systems Officer at ICPAU

There are quite a number of areas for improvement. The first area for improvement is that I find this solution to be very resource intensive when you're running a particular task, even a mere scanning task, even though it's running in the background. When you go to inspect the resources you realize it makes the machine very slow. It takes up a lot of resources even though there are no particular scanning tasks scheduled to run. That's one of the issues.

The second area for improvement had to do with machines at one point being unable to communicate with the Central Server or the Heartbeat.

Another issue is related to installations. There is a feature for remotely deploying the solution on your endpoint machines, but some machines can fail. There was a particular incident where I needed to reinstall the solution again and it wasn't uninstalling. So the uninstallation process was a bit challenging. I had to install the machine again manually. They were Windows machines so I had to go and restore the machine again. Uninstalling it and reinstalling it on some machines can be a bit challenging.

Additionally, the way it handles threats is an area for improvement. Suppose there is a particular threat that has been detected, maybe someone inserted their flash drive or something. It does not give me an option to configure. I don't know if I was doing it right so that the threat is neutralized without me having to log on to the Administration Console. Then you go to Active Threats and manually delete that threat. I thought it would be intelligent enough. For instance, if I compare it to the Defend, if the flash drive has a virus it'll delete it automatically or quarantine it and give me a notification. Here, I don't get notifications. There is no feature providing me with real time notifications. I have to manually go to the Administration Console, log on and try to view if there are active threats on the network. 

There is also the issue of synchronization with the Active Directory particularly if I'm using the Linux server. Sometimes you have a machine you have deleted from the Active Directory or disconnected from the network but that machine is still appearing in the Administration Console and you have to delete it manually. These are some of the challenges we meet with Kaspersky Endpoint Security.

In terms of what I would like to see in the next release, I would like it to be a bit lighter. I've used a couple of other solutions and I find them lighter to use than Kaspersky. Kaspersky really has to improve on that aspect of making sure that it's not consuming a lot of resources.

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Telecommunications and Infrastructure Manager at a manufacturing company with 5,001-10,000 employees

At the moment, the support of XP and Windows Server 2003 is not there. At this moment I need to support of these platforms. However, Kaspersky does not these anymore. It's one reason why I decided to change to a solution that supports XP and our Windows Server, which is 2003.

The cloud needs to be more robust. We have 1,500 users and Kaspersky has issues handling them. It's a problem.

Other solutions (such as Malwarebytes) will scan the same files or areas and detect problems that this solution seems to miss entirely. It's not as secure as we would like it to be. It misses viruses.

Right now, you need to contract another console to integrate EDR. It would be ideal if Kaspersky also offered this instead of having to farm it out to another company. It would be great if everything could be centralized on one console as well.

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Technical Support Engineer

The application running speed consumes that of RAM, so performance speed is an issue. The data, VST, and EST sizes can all be reduced. 

Previously, some of the Windows Seven PCs took up more space and ran slowly all the time. 

Some of the remote antivirus desktop sharing is not working in version 13, which is still in use. 

When we upgrade to network agent version 13, the machine makes a duplicate copy of itself. It is created in another group. Under the same name, we will see two devices, one the original and the other the duplicate. Afterward, we move to the client's PC.

Occasionally troubleshooting is required because the solution does not work after being configured. As an example of this, the running time may be longer when it involves cloud-based SaaS remote installation. At other times, the process cannot be completed and I must remove the task, switch to manual mode or begin a new task. 

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facility manager

When it comes to handling the expiration of licenses, the solution should give a company more time to set up a renewal. It happens too abruptly right now.

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Director of IT at a transportation company with 501-1,000 employees

Kaspersky Endpoint Security could have more visibility and threat hunting. Right now, if it detects a file, it's quarantined, and then we can't find more details other than the path and the file name. We don't see what process it's warning off and how the virus got in. So, the reporting on the quarantined items, why were they quarantined, etc., could be improved.

We can't monitor outside of the network, so scalability could be improved as well.

The ability to control notifications regarding updates and licensing from one main computer would be great. At present, you have to physically go to each computer when a new agreement pops up. We have about 100 licenses, and this can be time consuming.

Technical support could be better.

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Senior Technology Atchitect at a comms service provider with 10,001+ employees

The performance of our machines tended to slow down under Kaspersky. That definitely needs to be addressed. I remember I had a pretty good Dell Notebook, and this product slowed it down quite a bit.

Not all of the features were enabled for my team, so I can't speak to the full usability of the solution. 

I'm not sure, for example, if it has effective reporting and statistics to help users understand what is happening on their endpoints. I didn't have access to that if it existed at all.

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System Administrator at Suez Canal Insurance

I would like to see improvements in the device control features, which are limited.

I can block devices by the policy in the device control such as usb and cd but i can block devices like sound that not supported by Kaspersky
I would see update in the device control policy that let me add devices by its id
To control them by block or allow it
That will help the administrator for full control and will rate the kaspersky to be the number one in the field

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Director at Eden Infosol Pvt Ltd

There are times when we see an agent has been disabled on a machine, and we are not able to determine the reason.

The next thing that I would like to see in this solution are DLP features. It should be able to scan, track, and provide reporting.

Organization-wise, they should have better categorization. For example, they have a social networking category, but it should be subdivided into components such as LinkedIn.

Kaspersky would benefit from including an employee monitoring solution.

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Finance and HR manager at a financial services firm with 1-10 employees

At first, it did not work well with Windows 10, however, it was time when Windows 10 was released. After that, it has worked well. We deactivated the Windows firewall and antivirus. If they work both together it slows the functionality of the laptop, the notebook.

The solution could be a lot lighter. You really feel it when the laptop starts. 

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Network Engineer at a tech vendor with 1-10 employees

The solution seems incapable of stopping the proxy connection. The proxy server seems to be bypassing the antivirus. It's an aspect they need to improve.

The initial setup is complex.

While it's compatible with Windows, it may not work as well with other operating systems.

Reporting is not that good for Kaspersky. I want more detailed reporting, I want the details reported in the reporting section, and everything is in one report. That is not possible now on Kaspersky. The reporting consists of the computer name or the IP only. I want complete detailed reporting capabilities in the next update.

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Owner and business consultant at networks srl

We've found that sometimes the solution is not doing its job in detecting some malware. They need to make sure that they are advancing their technology to catch more malicious events. There needs to be more security in place specifically on the malware side of things.

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Information Technology Manager at a energy/utilities company with self employed

The reporting portion of the solution is quite weak. It needs to be improved upon. They could do a better job of making it more robust.

There's always room for improvement in everything, however, I can't think of a specific feature that is missing or lacking.

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Consultant Director at a tech services company with 11-50 employees

We haven't had any issues so far, and therefore don't have any complaints.

It would be preferable if the product were more proactive and more modern in its approach to security and protection.

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Director at Calidad Systems Limited

The company needs to keep developing more security measures to help keep its customers safe. If they could keep adding to security features, it would be ideal.

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Director at Calidad Systems Limited

They should continue to put more security measures in place in order to make it more robust.

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IT Infra Head at a consumer goods company with 1,001-5,000 employees

The price of the solution is a bit high. It would be nice if it was less expensive. We're using a lot of devices, and therefore the costs add up.

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CTO at Mechkar

We would always like to see even more security features. It's something the solution should continue to improve upon.

The UI, user interface, could be improved. They should update it.

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IT at a manufacturing company with 201-500 employees

This solution needs to improve and get up to date with some of the new EDR technology anti-virus software available. There are many improvements needed, such as faster responses, faster notification, and immediate reports.

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Associate Systems Lead/Information Security Coordinator at SimCentric

We do high profile work, meaning agent analysis. Sometimes users complain that we can't access a particular website. A big improvement would be allowing us to reconfigure the agents and change what to whitelist for a specific user. If the user is not happy with the configuration and is being blocked from certain sites, we should be able to reconfigure the monitoring mechanics to make it more flexible. In other words, we should be able to monitor what is vulnerable and critical in order to assess access to a particular website.

Additionally, it would be helpful if they could provide us with a tech report generation mechanism.

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IT Administrator at WSTC Financial Services Limited

I would like to see enhancements made with respect to the administration. We have found that when we push the installation from the server to the rest of the clients, some systems pick it up automatically and continuously maintain them, whereas other systems do not. In these cases, we have to manually install, and moreover, we still cannot manage them from the administration end. If this break in the link between the administration and the clients can be fixed then it would be better.

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Deputy Manager of Cybersecurity Projects at a financial services firm with 1,001-5,000 employees

I think improvements could be made around the upgrade. The process for upgrades is very slow. It usually takes about five to 10 minutes to work with the database of the solution. 

As a cyber security professional, I would love to see more analytic capability in this solution. The ones I do see in solutions such as CrowdStrike or other commercial products, would also be better in more detail. 

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IT Infrastructure Consultant at a tech services company with 51-200 employees

Currently, it doesn't have a cloud option. This is something that they should look into going forward.

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Operations Supervisor at eprom

We have had some problems with it comes to uninstalling it, so you have to make sure that you do everything right.

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IT Infrastructure at a consumer goods company with 1,001-5,000 employees

We have zero-day detection of malware but it cannot detect other types of unknown intrusions.

In an upcoming release, they could improve by providing features, such as EDR and better tracing of intrusion.

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Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees

 I had issues with the cloud management of this solution. 

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IT Consultant at a marketing services firm with 11-50 employees

It slows down the system sometimes, and it has the occasional false positive where it deems something a virus when it isn't. That said, it's not bad.

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Senior Manager at RQ Net MSC Sdn Bhd

Kaspersky is lacking in features for DLP and protection against ransomware.

I would like to see the inclusion of support for device management and device control.

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Responsible for information processing at a manufacturing company with 1,001-5,000 employees

We are dissatisfied with certain functions, such as those for application updates, which are not usable and don't work. 

The application updates and drive encryption are lacking. The former cannot be used or monitored. We would like to be able to use our domain controller for management purposes. 

The solution could also be more secure. 

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Information Security Lead at a manufacturing company with 10,001+ employees

I would like to see better-enhanced features, such as protection against ransomware and different types of malicious malware.

In an upcoming release, I would like to see DLP, encryption, and a VPN feature. There are a lot of other solutions coming out which claim they have all these features together.

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ICT - BMS Contract Manager with 1-10 employees

Over the years, I have learned that we always need to keep updating our OS — especially Windows. Any application that sits on Windows needs to be updated. This allows us to better detect and remove any infections. Sometimes, there are a few infections that we can't get rid of. In this case, we have to find another way to clean up the registry; otherwise, we have to reinstall everything again.

In terms of the interface, I prefer something that is simple without so much color. 

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HR Manager at a manufacturing company with 51-200 employees

When we connect to the solutions' website they block out our VPN connection. This causes us some difficulties. Additionally, when we use the solution on the laptop it uses more memory resources and becomes slower.

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Coordonnateur Technique / Pointe-Noire Branch at BUROTOP IRIS SA

The stability could be better.

In the next release, I would like to see mobile management and better pricing.

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IT Systems Officer at a financial services firm with 51-200 employees

I find it to be slow on my end and would like to see that improve. I think the e-learning portal can be updated because it's been disabled due to an upgrade. The data could be updated as well. I also think that pricing could be improved.

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Network Security Engineer at a tech services company with 201-500 employees

Like most of the virus scanning products, it can be better. It should be more secure and detect new malware as it's released.

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Head of Networks

I would like to see integration to many different systems easier.

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Information Security Manager at a financial services firm with 501-1,000 employees

This solution used a lot of memory and GPU; it would be nice if this could be reduced. 

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Director Servicios Administrados de Cybersecurity at a comms service provider with 51-200 employees

I would like the solution to be able to allow to have end to end security services from the final user to the server.

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Project Specialist at integra software

The performance level could be better.

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Information Systems Computer System Controller at a insurance company with 11-50 employees

The solution sometimes slows down the computers of our clients, the performance needs to improve.

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Learn what your peers think about Kaspersky Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
513,091 professionals have used our research since 2012.