Katalon Studio Room for Improvement

Lecturer and Researcher at a non-tech company with 10,001+ employees

I really do not know what every user who is using this product might need to make it better for them. I do not think this is an easy question to answer for users globally. I do not think there are any features that we need. We had a small problem with an update of the web browser, but we managed to figure it out. New features are not part of our usage for the product.  

I think the one thing that is more problematic for the product is the online documentation. It could be more centralized and better or just easier to find.  

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Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi

The free version of the solution is not user friendly at all.

The solution's most valuable aspect is related to the record and playback. However, they need to improve the record and playback facility. TestComplete and UFT both have a much better record and playback functionality in comparison. It's one of the main reasons why I have, for example, inline tools, like UFT 5.0. 

They need to improve their object repository.

The solution isn't as mature as TestComlete or UFT. Although they are continuously writing more functionalities, this is one area they really need to improve in.

Technical support needs to be improved upon.

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Deepanshu Joshi
Software QA Test Engineer at a tech services company with 201-500 employees

We found that Katalon Studio crashes a lot of the time and it would be very good if it were more stable. When it crashes, the tests are not always saved and this means that you have to start again from scratch. It would be helpful to have an automatic save feature.

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Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.
Senior Quality Assurance Analyst at a educational organization with 501-1,000 employees

As of now, the product has a complete packet and they could develop more on it. It definitely could improve the interface as well for mobile. While I didn't use it too much while I was working with the solution at the time, I am using mobile a lot now, and I see how helpful it is to have a good interface in place. 

The price of the solution is a bit high. It's one of the reasons we decided not to continue using the product.

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Phil Ward
Senior Test Engineer at a tech services company with 51-200 employees

At the moment, this solution only works for web-based products. It's sort of like a Selenium wrapper, which is quite well done.

The Object Spy is rather frustrating to work with, so I tend not to use it. Instead, I just go and look at the objects in the HTML code, in Chrome for example. A more user-friendly Object Spy would be an improvement.

I would like to see the extension to other GUIs such as Windows and SAP.

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Faranak Adinehzadeh
Software Test Engineer at a tech services company with 1,001-5,000 employees

It would be helpful if we could develop from scripts in other languages. For example Python. It would be more convenient than working with Jira and Java. For some of my colleagues who don't have the knowledge in the development, it is easier to work with Python rather than with Java.

After two years of using this solution for free, we were limited in the features that we could use and had to start to pay for them. Now, we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time.

I would like to see it integrate other tools other than Jira, and to have support in other development languages would be helpful.

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Tinnaphan Wibullanon
Professional Services Manager at a non-profit with 201-500 employees

The solution could always add more features. It seems to lack a few requirements that a typical customer would want. Compared to other solutions, this product is lacking.

I'd like the integration with Jira to be a bit better. 

The pricing could be slightly improved. 

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Test Lead at a financial services firm with 1,001-5,000 employees

The maintenance of the tools can be improved.

We have had some issues when it comes to stability i.e when project has lot of items in workspace, which is something that needs to be improved.

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Testing Lead at a tech services company with 51-200 employees

There is not much support offered for the free version, which is something that could be improved.

Support for more frameworks would be a really good addition to this tool

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Oussama Ben Taher
Étudiant at Ensibs

The browsing is messy. The solution tends to rush the tests on multiple processes. That doesn't work in most cases. They need to write a different script for the same test case on the cloud and another script to run the test on Firefox, for example.

Also, in terms of reporting, in the documentation, it's mentioned that Katalon takes screenshots if the test case fails. But not on all test cases. I need to take screenshots manually.

Often, running parallel test cases at the same time doesn't work. If it launches the first test case and it tries to launch the second test case at the same time, for example, the first test case will finish but the second will not stop. A lot of people are talking about this issue on the forums.

The application is prone to freezing when it loads.

Katalon doesn't support testing of hybrid applications. It's a limitation.

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Vijay Singh Bhadouriya
Business Analyst at a consultancy with 10,001+ employees

My recently-updated Katalon studio version hangs a lot and is not a stable version.

The support system should be improved in many areas such as Katalon Studio forums and the Katalon community page, where developer responses take a lot of time to reply to user questions.

Actually support response time is more than expected.

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Programmer Analyst at a computer software company with 1,001-5,000 employees

It is difficult to identify elements on websites that use Angular or ReactJS because they don't have an option to view source code.

There is no centralized repository for documentation, which is something that would assist users.

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Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.