Kentik MTTR

Has the solution decreased your mean time to remediation (MTTR)? If yes, by how much time or what percentage?

Director, Backbone Engineering at a software R&D company with 10,001+ employees
In addition, it has decreased our mean to time remediation for anomalous traffic moments. For instance — and I'm not in the operations team — it has certainly allowed the operations team to detect and figure out what's happening much more quickly than they previously were. At my previous company, it probably went from about a 30-minute detection to about a 10-minute detection, and that included making sure we understood which IP address was being attacked. As a service provider you can see what the interface is, but the question is which IP address on the interface is being attacked. That's the thing that you get much faster and you're able to surgically black hole that IP address, as opposed to shutting down the entire port for the customer. That kind of thing is huge.
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Principal Engineer at a comms service provider with 501-1,000 employees
Kentik has also helped to decrease our meantime to remediation in the case of attacks. We're able to pull out the IP that's being attacked and take action on it. Before we couldn't find that out easily. That process has gone from slow to fast.
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Sr. Network Manager at Netskope
It lets us understand what those attacks are, versus not actually knowing where they're coming from or how they're affecting us. It cuts down the time it takes for us to troubleshoot and actually mitigate, by about 50 percent, guaranteed, if not more. But we're running a bunch of GRE IP sectionals. It's not like we have huge amounts of capacity. But for some of our large customers, it really has helped us detect what the problem is, instead of guessing.
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Director, Interconnection Strategy at GTT
Kentik has also decreased our mean time to remediation, with DDoS especially, but also with peering-related issues. We're able to identify and do stuff there as well, more quickly than we were previously. Shooting from the hip, I would say it has decreased our MTTR by 20 percent.
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Interconnection Manager at a music company with 1,001-5,000 employees
I can only guess at how much the solution decreases our mean time to remediation, compared to if we had written our own tools. We have had Kentik from day one. I can only imagine a world where we had tried to develop this ourselves and how that would have looked. Compared to what we would have had, I would say it has decreased our MTTR by three times. It all comes down to the drill-down functionality and how easy it is to use the interface; all of the data that you can get out of it very quickly, with all the different graphing options. I would guess if we had developed our own tool, it wouldn't be nearly that advanced where we could add multiple datasets and do graphing. We probably would have had to do a lot of SQL queries ourselves to get to whatever we wanted, especially if we had trickier things to try and remediate. But it's hard for me to say since we've used it for so long.
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Director - Site Reliability Engineering at a media company with 1,001-5,000 employees
Anecdotally, it has decreased our mean time to remediation. On a per-incident basis, it could save anywhere from five minutes to 60 minutes.
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