Keysight Oscilloscopes Customer Service and Technical Support

SignalIn1b97
Signal Integrity Engineer at a tech vendor with 10,001+ employees
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application engineer to know what he's talking about have a background on what he's trying to explain to us and also support that with actual facts or specifications. If he is making a claim or statement, I'd like that to be supported with the actual specification and for him to say, "Because it's written this way, this is what we have exactly implemented and this is why you are seeing xyz." The speed in which they respond back is very important, especially when all the projects are time critical and we need to have quick turnarounds. I judge them based on how fast and how correct they are and if they can answer all my questions. I like them to try to help me out, work through my problem to an end solution. View full review »
Electric4b40
Electrical Principal Engineer at a tech company with 10,001+ employees
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support. They've been very responsive. Every time there has been an issue they've been very quick, giving speedy feedback. View full review »
Rockwell Hsu
Technical Leader at a tech company with 51-200 employees
Technical support is pretty good. They an 800 number, but they also provide a few engineers who are dedicated to the company. So I get very good support from these individuals. We have very good working relationships. View full review »
Find out what your peers are saying about Keysight Technologies, Tektronix, Teledyne LeCroy and others in Oscilloscopes. Updated: November 2019.
382,745 professionals have used our research since 2012.
SignalAn21cd
Signal and Power Integrity Technical Manager at a tech company with 10,001+ employees
They have very good technical support. Their local sales representative usually comes to our office and does demos. If we have any technical issues they will either be onsite or solve our question over the internet. View full review »
ProjectH911b
Project Hardware Engineer at a manufacturing company with 10,001+ employees
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These were for additional compatible solutions that I needed to purchase, and they were always very responsive to my requests. View full review »
SrEmiEngd4eb
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue. View full review »
SystemEnee6f
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex so I'll just call them directly and say, "What's up?" View full review »
Engineerdfc8
Engineer at a tech company with 51-200 employees
If I need technical support, I can contact the account manager or architectural engineer for information, and they will give me support very quickly. View full review »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime we call them and they'll support us. View full review »
SrStaffH162f
Senior Staff Hardware Engineer at a tech vendor with 10,001+ employees
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up. View full review »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company with 1,001-5,000 employees
Technical support is pretty responsive, pretty decent. View full review »
Technoloaa75
Technologist at a manufacturing company with 1,001-5,000 employees
Keysight has been very helpful, their technical support is great. View full review »
Technolo06ac
Technologist at a manufacturing company with 5,001-10,000 employees
I have contacts within Keysight. They usually give us evaluation hardware. They're pretty good about it. View full review »
SrSystem4083
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to help us out in case we have any problems though. View full review »
Distingu796a
Director of Data Storage System Architecture at a manufacturing company with 5,001-10,000 employees
I would normally call technical support, if needed. They would respond with an email or come to our site. View full review »
SignalIna99d
Signal Integrity Engineer at a tech company with 5,001-10,000 employees
Technical support is pretty responsive. View full review »
Engineer32aa
Senior Signal Integrity Engineer at a manufacturing company with 10,001+ employees
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or software issue, we may have to wait a long time for them to come. View full review »
Amit Chowdhry
Principal at a tech services company with 1-10 employees
The technical support is what really makes it good. You are not just buying the equipment; you're buying the support structure around it. If you don't have the right engineers to answer your questions, then you're stuck. View full review »
Sumanth Raja
Machine Learning Engineer at a tech company with 51-200 employees
I have not contacted technical support as of now. View full review »
Lorenzo Forni
EMC Engineer at a tech vendor with 201-500 employees
We have often needed technical support often. They were always ready to help us. They have been very useful. If you need help, there is always someone who will help you. View full review »
Design0765
Design Methodology and Technical Support at a manufacturing company with 501-1,000 employees
Usually, we don't ask too much of the technical support. View full review »
Engineer3108
Signal Integrity Engineer at a tech company with 51-200 employees
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the scope, they are okay. However, if something technical goes wrong, like the calibration, it is hard to get the information that we need because it is hard to share everything and explain all the measurements in real-time. View full review »
Engineerd79a
Engineer at Huawei Technologies
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some training and tutorials. View full review »
Find out what your peers are saying about Keysight Technologies, Tektronix, Teledyne LeCroy and others in Oscilloscopes. Updated: November 2019.
382,745 professionals have used our research since 2012.
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