A lot of the improvement is not so much the product as it is how it's deployed; it's about mapping against what you need to improve your processes, whether it's the Kofax kind of shows in the IDP. You've got process orchestration, extraction and robotic process automation, process orchestration, and then mobile. Tracking what you need out of those, either all five together or one of those separated out, is usually what's more critical. 

They do add capabilities to the tool. However, from our perspective as a consulting organization, the real key is whether you are getting the data you need to improve your process or if your reporting is not providing you with the desired information you need to improve your processes.

If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing. 

The reporting and internal integration systems could be improved by making them more user-friendly. However, we have had accessibility issues when configuring various Web apps for the first time. Additionally, after updates, we notice that several features have been removed, creating difficulty, primarily when our applications use them.

The user interface could be improved further.

It would be ideal if there were some standard forms that could be customized. 

We find out customers need more indexing solutions for applications and scanned documents.

It would be ideal if there were more language options for the solution.