Tungsten RPA has numerous benefits along with RPA mechanisms. It saves costs. After the customer care team open cases, many individuals filter these tickets and process the requests. For example, if there was a need to access the core banking system, it take a considerable amount of time, around 45 minutes per request, as navigating is time-consuming. Tungsten RPA completes the approval process in less than two minutes, reducing the required FTE hours. This boosts employee morale as they encounter fewer system-related issues but also enhances customer satisfaction.

We do a lot of batch processing, which Kofax can handle efficiently. We are currently using it on Azure Cloud, but we are moving to Azure Cloud Kubernetes in the coming year 

Kofax RPA has provided our organization with a lot of savings in many different areas and we have improvements in data quality.

Kofax RPA has allowed us to create a program in which the top 100 forms used across the organization are extracted and pushed into a database, from which any team globally can extract the information from those forms.

We have a little bit of experience with Kofax and a lot of people are working on it. If you scan and import what we have, it's a couple of million users. 

It is a large environment that we have for Kofax RPA support right now.

Compliance with business record retention requirements is at 93.3%, as of January 2019.