Kofax TotalAgility Reviews

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VISNIKO (www.visniko.com)
Real User
Professional Service Team at VISNIKO
Nov 02 2017

What is most valuable?

The most valuable features are: * Document Capture * Business Process Management * Dynamic Case Management. It covers the various domains, such as Account Payable, Mortgage, Insurance, Healthcare, Logistics and Supply Chain. Since it provides both Capture and BPM on a single platform, it stands on its own in the business process improvement space. In addition, it has various deployment options… more»

How has it helped my organization?

We have implemented lots of Kofax TotalAgility solutions to various customers. It has improved a lot. For example, one of the customers had a manual account payable process. With the KTA platform, they were able to reduce FTE on their AP process and move them to other areas of the business. This leads to non-linear drive in the organization.

What needs improvement?

Even though it has good documentation, key things are not being noted perfectly. As a result, we have to turn to the support team, which leads to delays. We need to have some workarounds to achieve something, but those are getting improved in each version. To have a rich UI, We have to do some customization through JavaScript.
Venubabu C.
Consultant
Senior Technical Consultant - Financial Services at a tech services company with 10,001+ employees
Sep 25 2017

What do you think of Kofax TotalAgility?

What is most valuable?

Process automation Case management

How has it helped my organization?

We have automated more than five business process using this tool.

What needs improvement?

Rich and flexible UI Consistent platform with one common language Some documentation for all the features

For how long have I used the solution?

Two and a half years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Very poor.

Which solutions did we use previously?

Yes. Cheaper.

How was the initial setup?

It was straightforward, easy to follow guides.

What's my experience with pricing, setup cost, and licensing?

Concurrent user, license based. Flexible. …
Find out what your peers are saying about Kofax, OpenText, IBM and others in Business Process Management. Updated: June 2019.
353,754 professionals have used our research since 2012.
Vairavamuthu M
Consultant
Kofax KTA Tech Lead Consultant at a tech services company with 10,001+ employees
Sep 25 2017

What do you think of Kofax TotalAgility?

What is most valuable?

MFD integration Business processes Transformation and UI experience

How has it helped my organization?

Most customers benefit from multichannel capture, business processes, along with image processing capabilities, and centralized administration and reporting. In addition, reduced failure points.

What needs improvement?

User interface.

For how long have I used the solution?

20 months.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No, scalability was not an issue both at platform and solution level.

How is customer service and technical support?

Excellent.

Which solutions did we use previously?

We used KC, KTM but KTA provided better workflow capabilities along with…

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User Assessments By Topic About Kofax TotalAgility

Find out what your peers are saying about Kofax, OpenText, IBM and others in Business Process Management. Updated: June 2019.
353,754 professionals have used our research since 2012.

Kofax TotalAgility Questions

Kofax TotalAgility Projects By Members

What is Kofax TotalAgility?

Business process management and collaboration platform that empowers you to build and optimize business processes.
Also known as
TotalAgility, Singularity, Capture Enabled BPM
Kofax TotalAgility customers
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
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