Kount Overview

Kount is the #6 ranked solution in our list of Fraud Detection and Prevention software. It is most often compared to Forter: Kount vs Forter

What is Kount?

Kount’s patented machine learning technology analyzes transactions to stop fraud and increase revenue for online businesses, merchants, acquiring banks, and payment service providers.

Kount Buyer's Guide

Download the Kount Buyer's Guide including reviews and more. Updated: January 2021

Kount Customers

CD Baby, Crate & Barrel, Domino's Pizza, Dunkin' Brands, Hydrobuilder, Jagex, JOANN Fabric & Crafts, Leatherman, Micro Center, Staples, The Iconic, The Source, The Vitamin Shoppe, TickPick and WebJet.

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Pricing Advice

What users are saying about Kount pricing:

"I think the pricing is great — I think it's totally worth what they're charging because the benefits are great."

Kount Reviews

Megan Mahoney

Director, Compliance Services at a tech vendor with 1,001-5,000 employees

Nov 19, 2020

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Focused on maximizng sales and minimizing fraud and chargebacks

What is our primary use case?

Kount is a better solution for us because they are really focused on maximizing sales. A lot of the other proposals that we saw were very focused on automation, machine learning, and driving down the chargeback rate. Of course, that's one goal, but it needs to be a balance between the two, between minimizing your chargeback and your risk but then also enabling as many sales as possible. If I wanted to minimize my chargebacks, I could just turn away and decline a lot of good sales. We need that balance. Kount did the best job marketing and highlighting that it was a solution where they offer AI… more »

Pros and Cons

"The most valuable feature is its ability to create your own ruleset and edit it whenever you want. Their reporting functionality is very helpful. It's really robust."

"They could do a little bit better with chargeback management. There are other solutions out there that I've heard about, like Accertify that have a better chargeback platform where they're integrated more with the banks or in terms of how the workflow is and how you can respond to chargebacks."

What other advice do I have?

My advice would be to make sure when you're going through the proposal process to outline certain use cases that are specific to your business. I'd also suggest trying to speak with other customers that Kount has on their platform that are in the same industry as you. Try to connect and reach out to them, because Kount does a really good job but they work with so many different industries that you want to make sure that they're specific to your business and that your pain points will be addressed. They do a good job covering all of their bases. It's really just about if there are specific pain…

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Kumaraguru Muthuraj

Staff Engineer at Intuit

Nov 19, 2020

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Stable and scalable software

What is our primary use case?

I don't remember every single use case. One is if you have many fees. I don't know if you know the Intuit payroll system, we acquired it from a company called Paystation. Paystation was pretty good in that it was generating a few hundred million dollars per year as revenue. And that's what prompted Intuit to buy payroll. It's an old application, from the late nineties, when Java was proven to be one of the top technologies for building enterprise applications. We had the state of the art technology, which was used in the early 2000s which is the JSF-JSP server. Of course, we have now moved to… more »

Pros and Cons

"The initial setup was absolutely straightforward. Within a week I was fully working."

"The time that is taken to go to Kount and come back should be in the order of around 100 milliseconds or less. And our context was taking around 200 to 300 milliseconds. We didn't want the extra load of 100 milliseconds to happen, so if the two rounds of stability could be cut to one, that would be very helpful."

What other advice do I have?

If it were 2017 or 2018 I would have definitely recommended it. There were other departments in it. A lot of my colleagues said they were using other systems. One name came up frequently that I don't recollect. I wondered why they were not using Kount. There might be some other reasons, though I don't think there is any technical problem. I enjoyed the work. I didn't have any complaints and there were no performance issues except which were for the most part induced by having external problems. After doing everything, I needed to have some credit for the work. So I used to get statistical data…

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Chris Zappato

Senior Fraud and Chargeback Analyst at a tech services company with 501-1,000 employees

Dec 4, 2020

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Features a large database of fraud signals and indicators to stop fraud in its tracks

What is our primary use case?

We mainly use Kount for fraud prevention. Our finance team uses this solution. I am a fraud and chargeback analyst. Right now, because of the pandemic, we are not really expanding our usage with Kount, but there is definitely room for growth.

Pros and Cons

"It's an in-depth, all-in-one solution."

"The rule system and automation could be expanded a little bit more."

What other advice do I have?

If you recently purchased this solution, then you made the right choice. Just get the resources that you need to integrate the software and then hand it over to the people that have experience with it to work with it. You need somebody who is capable of understanding numbers and data. That's who you want to work with. If you get the right type of people, then you can get the best results and the company will benefit greatly — that's my advice. Complete the integration and then get somebody who can manage the software. You need someone with experience, you need to see things happening. You need…

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