Kount Room for Improvement

Megan Mahoney
Director, Compliance Services at a tech vendor with 1,001-5,000 employees
They could do a little bit better with chargeback management. There are other solutions out there that I've heard about, like Accertify that have a better chargeback platform where they're integrated more with the banks or in terms of how the workflow is and how you can respond to chargebacks. From my experience, Kount doesn't really have that. They had a way to assign reason codes and descriptions to the chargebacks so you can run reporting. You can flag transactions that get chargebacks on them so that you can then report your chargeback trends and create rulesets around them but there wasn't much for actual chargeback management. That was a whole separate process that we had to have in place. They should have more dashboards for data visualization. They have some capabilities there, but you really have to be a pro user. You have to be an expert user to really use it at the highest level. Otherwise, you're just exporting the data and creating it in Excel and using those visuals. It would be nice if they had some out-of-the-box dashboards where could you sign in, go to your specific dashboard and it just tell you everything in an intuitive way. That's a key area that they could work on a little bit more. The technology is there, it's a great solution, but as far as communicating the performance of the fraud department, they could make the dashboards more intuitive and insightful. View full review »
Kumaraguru Muthuraj
Staff Engineer at Intuit
In terms of what could be improved, that's a very good question. There was this layer you had to go to where I think we needed to add the frame. Then there is one tone for communication that happens with us and Kount and the response comes back again. So the time that is taken to go to Kount and come back should be in the order of around 100 milliseconds or less. And our context was taking around 200 to 300 milliseconds. We didn't want the extra load of 100 milliseconds to happen, so if the two rounds of stability could be cut to one, that would be very helpful. That was very relevant for the mobile app. View full review »
Chris Zappato
Senior Fraud and Chargeback Analyst at a tech services company with 501-1,000 employees
I would say it depends from company to company and how they are integrated; however, the rule system and automation could be expanded a little bit more. There could also be more variables that we could actually see when looking at the transaction model. It would be nice to be able to use all of them. The linked network accounts connected to the specific transactions — It would be nice to be able to use that information in rules. View full review »