UKG Overview

UKG is the #4 ranked solution in our list of top Cloud HCM tools. It is most often compared to Workday: UKG vs Workday

What is UKG?

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful. 

UKG is also known as UKG Pro, UKG Dimensons, UKG Ready.

Buyer's Guide

Download the Benefits Administration Buyer's Guide including reviews and more. Updated: April 2021

UKG Customers

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon

UKG Video

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LM
Business & Integration Architect Manager at a tech services company with 10,001+ employees
Real User
It's fun and easy to use on the cloud portion, but timeout issues and slowdowns need to be fixed

What is our primary use case?

* Core HR * Compensation * Benefits * Payroll * Absences.
SC
Sr. HRIS Analyst at a individual & family service with 1,001-5,000 employees
Real User
Corrects gaps in talent/comp, but requires improvements in reporting and talent suite

What is our primary use case?

Full suite.

How has it helped my organization?

Correcting gaps in talent/comp as well as reporting compared to other vendors.

What is most valuable?

Platform configuration.

What needs improvement?

Reporting and talent suite.

For how long have I used the solution?

More than five years.
Find out what your peers are saying about UKG, Workday, ADP and others in Benefits Administration. Updated: April 2021.
501,151 professionals have used our research since 2012.
Accounting Coordinator at Smithers-Oasis Company
Real User
Gives time management reports which break out reclassified jobs and departments to separate areas of the company

What is our primary use case?

* Payroll and Time Management * General ledger * New department and account numbers for the fiscal year 2019 are mapped.

Pros and Cons

  • "It is much easier to use and the customer service is better than our previous solution."
  • "The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
  • "I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
SW
Chief Architect at a insurance company with 501-1,000 employees
Real User
Reports can be customized and downloaded to multiple formats

What is our primary use case?

Payroll would be the primary function. However, having the HR and T&L module integrated with the payroll system makes my overall job easier.

What other advice do I have?

The system is highly customized.
Web Designer at a retailer with 1,001-5,000 employees
Vendor
Training is streamlined and data gathering is made easy

What is most valuable?

Reporting  Payroll processing

How has it helped my organization?

We are able to report on all HR data with ease. Training is streamlined and data gathering is made easy.

What needs improvement?

Additional customer support reps are needed.

For how long have I used the solution?

11 years.

What was my experience with deployment of the solution?

There are always issues when implementing a new solution, but nothing out of the ordinary.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service: Customer service is okay. In some areas, they really excel, and in others, they have room for improvement. They…
Director - Human Resource Services at a financial services firm with 1,001-5,000 employees
Real User
Provides employees and managers direct access to their information and the ability to make changes

What other advice do I have?

This is by far the best solution for the price. A vendor that is solely focused on HR and payroll solutions is perfectly suited for ongoing enhancements ensuring long-term strategy for results.
Senior Payroll Operations Manager at a comms service provider with 1,001-5,000 employees
Vendor
It offers a full suite of integrated HRIS

What other advice do I have?

Ultipro is the Cadillac SaaS solution, especially when a costly $1M solution is not appropriate.
HRIS Services Manager at a wholesaler/distributor with 5,001-10,000 employees
Vendor
All aspects of the employee lifecycle can be handled within the system

What other advice do I have?

Choose your consultants wisely. Pre-plan what you want your organization to look like for HR reporting, as well as financial reporting.
Director at a healthcare company with 1,001-5,000 employees
Vendor
The BI and platform configuration features are valuable.

What other advice do I have?

Ultimate is quite innovative and in recent years; seem to be looking for products that are far beyond CORE.
HRIS Benefits Manager at a consultancy with 501-1,000 employees
Real User
Top features: Core, Benefits, UTM, Business Intelligence and Payroll.

What other advice do I have?

LOVE UltiPro!
HRIS Manager at a media company with 1,001-5,000 employees
Real User
Top 20
The HR data and BI are valuable.

What other advice do I have?

I am looking forward to better integrations and having it more streamlined.
HRIS Manager at a tech vendor with 1,001-5,000 employees
MSP
The BI features are valuable. The recruiting and UTM features have room for improvement.

What is most valuable?

BI

How has it helped my organization?

Event reporting

What needs improvement?

Recruiting UTM

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is poor. Technical Support: Technical support is poor.

Which solution did I use previously and why did I switch?

I previously used Lawson. I switched because I changed companies.

How was the initial

--
Vendor
UTA assists our plants with keeping time and making sure our employees get paid timely and accurately.
Payroll Manager at a energy/utilities company with 501-1,000 employees
Vendor
I find the easy-to-use administrator interface valuable in training and orientation of new payroll associates.
HRIS Payroll Manager at a legal firm with 501-1,000 employees
Vendor
The most valuable features for our organization are onboarding, salary planning, and reporting.

What other advice do I have?

We are very pleased with the Ultimate partnership! While no solution can do everything, Ultimate works very hard to help us find solutions to our business requirements and needs.
VP Human Resources at Independent Bank
Vendor
The integrated business intelligence tool is valuable.

What other advice do I have?

Stop waiting on hold and partner with a company that values you as a client and as an organization.
User at a healthcare company with 501-1,000 employees
Vendor
Now that we have cleaned up our data, the reports are more accurate.

What is most valuable?

The support is great.

How has it helped my organization?

Now that we have cleaned up our data, the reports are much more accurate. I find the reports to be great.

What needs improvement?

Change how the drop boxes work so you can do them faster.

For how long have I used the solution?

The company has used it since 1999. I have used it since 2014.

What was my experience with deployment of the solution?

I wasn't involved with deployment.

What do I think about the stability of the solution?

We have not encountered any stability issues. The product is very stable.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer…
User at a real estate/law firm with 501-1,000 employees
Vendor
Tech support are knowledgeable.

What is most valuable?

Reporting

How has it helped my organization?

UltiPro has allowed me to provide management with meaningful and informative reporting.

What needs improvement?

Viewing deductions: We should be able to do so without having to act as if we are going to edit the deduction first in order to move forward.

For how long have I used the solution?

I have used it for 10 years (three companies).

What was my experience with deployment of the solution?

We encountered some minor deployment issues with tax balancing, but nothing that delayed the "go live".

What do I think about the stability of the solution?

Not enough for it to be an issue.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are

User at a university with 501-1,000 employees
Vendor
The most valuable features are BI, payroll, and UTM.
User at a transportation company
Vendor
The payroll and time management features are valuable.

What is most valuable?

The payroll and time management features are the most valuable.

How has it helped my organization?

Employees love to see their paychecks as soon as payroll has processed.

What needs improvement?

Some reports are not accurate.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

We have encountered deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.

Which

Senior HR Systems Analyst at a healthcare company with 10,001+ employees
Vendor
Regarding organization of work places, you can cluster everything on one page.
Director at a healthcare company with 1,001-5,000 employees
Vendor
The most valuable feature is benefits administration.

What other advice do I have?

They need to enhance the benefits experience and make the sessions more configurable to the employer.
Director at a healthcare company with 201-500 employees
Vendor
Provides online PTO Requests. The tool needs to differentiate weekdays from weekends when calculating the PTO hours.

What is most valuable?

Online PTO requests.

How has it helped my organization?

It eliminates paper PTO forms and saves us time and paper.

What needs improvement?

The feature needs to be able to differentiate weekdays from weekends when calculating the PTO hours when requesting PTO days.

For how long have I used the solution?

We have been using this solution for one year.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating…
User at a healthcare company with 1,001-5,000 employees
Vendor
Provides FLSA compliant overtime processing.

What is most valuable?

The UTM module has proven to be the most valuable solution within my organization.

How has it helped my organization?

Prior to the UTM module, there was an inaccuracy in FLSA compliance with the way we were processing overtime. Now we are 100% accurate.

What needs improvement?

Tax filing and quarter/year end process.

For how long have I used the solution?

We have been using this solution for eight months.

What was my experience with deployment of the solution?

We had issues with deployment. Opening balances were not loaded correctly.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How

User at a financial services firm with 201-500 employees
Vendor
They need to be able to duplicate current benefits for each year. I would like to see better customer service and training.

What is most valuable?

The most valuable element is the benefits feature.

How has it helped my organization?

The improvement to our organization is less paper.

What needs improvement?

They need to be able to duplicate current benefits for each year!!!

For how long have I used the solution?

We have been using this solution for two years.

What was my experience with deployment of the solution?

There was poor implementation support form Ultimate.

What do I think about the stability of the solution?

We have stability issues on occasion.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service: Customer service is awful. Technical Support: Technical…
User at a engineering company
Vendor
Our employee performance reviews are now online.

What other advice do I have?

Go for it!
User at a logistics company with 201-500 employees
Vendor
The BI reports are valuable. I would like to see a faster time frame to resolve issues.

What is most valuable?

I have found UTM and the Payroll Gateway to be fairly easy to use. The BI reports are very easy to use and valuable.

How has it helped my organization?

One improvement is having everything in one application versus having to log in to multiple applications.

What needs improvement?

I would like to see a faster time frame to resolve issues.

For how long have I used the solution?

We started with Ultimate in January, 2017.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer

User at a financial services firm with 201-500 employees
Vendor
The valuable features are HR Core, BI, and UTM. I would like to see improvements in time management.

What is most valuable?

HR Core, BI, and Time Management (UTM).

How has it helped my organization?

Provides timely reports though BI!

What needs improvement?

Time management.

For how long have I used the solution?

We have used this solution for almost two years.

What was my experience with deployment of the solution?

There were issues with deployment. It was poorly launched due to a lack of personnel on our part.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service: I would rate customer service as above average. Technical Support: I would rate…
User at a sports company with 51-200 employees
Vendor
​Being able to calculate and immediately see results in the payroll gateway is valuable.

What other advice do I have?

Just understand the difference between a payroll service bureau and a software company that services payroll.
Specialist at a energy/utilities company with 501-1,000 employees
Vendor
We have not encountered any deployment issues.​

What needs improvement?

Open enrollment

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered some stability issues with employee signon.

How are customer service and technical support?

Customer Service: UTLM great Core needs improvement Payment services not good at all Technical Support: Technical support is 4/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because it is better than their system.

What about the implementation team?

A team from Wise Consulting implemented it.

What's my experience with pricing, setup cost,

Specialist at a healthcare company with 51-200 employees
Vendor
It is valuable to have the employee information starting with them applying for a position prior to hire.
User at a healthcare company with 51-200 employees
Vendor
Core and payroll are the most valuable features.

What is most valuable?

Core and payroll are the most valuable features.

How has it helped my organization?

We can print reports.

What needs improvement?

UTM

For how long have I used the solution?

I have used it for 2.5 years.

What was my experience with deployment of the solution?

We have encountered deployment issues; implementation was not a great experience.

What do I think about the stability of the solution?

We encountered stability issues with UTM; still is not working properly.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Everyone is very polite and courteous. At times, we do not get items resolved for months. Rapid response is not…
User at a individual & family service with 1,001-5,000 employees
Vendor
We have not encountered any stability or scalability issues.​

What is most valuable?

Payroll

How has it helped my organization?

It is a working program.

What needs improvement?

Easier reporting

For how long have I used the solution?

I have used it for two weeks.

What was my experience with deployment of the solution?

We did encounter some deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial

User at a healthcare company with 501-1,000 employees
Vendor
Pending pay and retroactive pay are the most valuable features. When you use all fields, they should appear on one page.

What other advice do I have?

Make sure your implementation team has experience with the industry they are setting up.
User at a healthcare company with 1,001-5,000 employees
Vendor
The platform configuration and workflow features are valuable. Effective date should be available in audit for all transactions.
Manager at a hospitality company with 10,001+ employees
Vendor
The payroll features are valuable.

What is most valuable?

Payroll

How has it helped my organization?

SaaS upgrade GL

What needs improvement?

Less IT needs for upgrades

For how long have I used the solution?

I have used it since 2015.

What was my experience with deployment of the solution?

We have encountered little deployment issues, here and there.

What do I think about the stability of the solution?

We have encountered little stability issues, here and there.

What do I think about the scalability of the solution?

We have encountered little scalability issues, here and there.

How are customer service and technical support?

Customer Service: Customer service is good. Technical Support: Technical support is good.

Which solution did I use previously and why did I switch?

We did not previously…
User at a financial services firm with 201-500 employees
Vendor
It has helped with data entry and errors. I would like to see better platform config and benefits admin.

What is most valuable?

Self-service

How has it helped my organization?

It has helped with data entry and errors.

What needs improvement?

I would like to see better platform config and benefits admin.

For how long have I used the solution?

I have used it for three years.

What was my experience with deployment of the solution?

We encountered deployment issues with security.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is very good. Technical Support: Technical support is very good.

Which solution did I use previously and why did I

User at a logistics company with 10,001+ employees
Vendor
We currently use onboarding, UTA and Core. I would like to see better integration and less paper.

What is most valuable?

We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response).

What needs improvement?

I would like to see better integration and less paper.

For how long have I used the solution?

I have used it since the beginning.

What was my experience with deployment of the solution?

We did not encounter any deployment issues; complex company and complex needs.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did encounter scalability issues.

How are customer service and technical support?

Customer Service: Customer service is average most of the time. Technical Support: Technical support…
Sr. HRIS Analyst at a media company with 501-1,000 employees
Vendor
The system administration and ESS features are valuable.

What is most valuable?

System administration BI reporting Onboarding ESS

How has it helped my organization?

At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees.

What needs improvement?

Global employee management features are limited. I would love to see the ability to add tables to store increments for supplemental life when using the age-graded rates setup.

For how long have I used the solution?

I have used it for eight years.

What was my experience with deployment of the solution?

Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team.

What do I think about

HR at a tech vendor with 201-500 employees
Vendor
I am looking forward to the new workflows.
Director at a legal firm with 501-1,000 employees
Vendor
The time and attendance features are valuable.

What other advice do I have?

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution. I cannot say anything that would be a better recommendation than this!!
Manager at a comms service provider with 51-200 employees
Real User
The benefits management and workflows features are valuable.

What other advice do I have?

I would love to see more flexibility in many of the tools so that Ulti becomes our tool of choice.
User at a financial services firm with 51-200 employees
Vendor
The Talent Management and Business Intelligence features are valuable.
User at a transportation company with 1,001-5,000 employees
Vendor
It is stable and scalable. All of the features are valuable.

What is most valuable?

All of the features are valuable.

How has it helped my organization?

We have been with Ultipro for 10 years; love it!

What needs improvement?

BI reports

For how long have I used the solution?

I have used it for 10 years.

What was my experience with deployment of the solution?

We did not encounter any critical deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is great. Technical Support: Technical support is great.

Which solution did I use previously and why did I switch?

We previously used…
User at a hospitality company with 10,001+ employees
Vendor
Review about Ultimate Software Ultipro

What is most valuable?

Payroll: make up pay for tipped employees

How has it helped my organization?

Adequately paying

What needs improvement?

PTO accruals

For how long have I used the solution?

I have used it for four years.

What was my experience with deployment of the solution?

We did not encounter any deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is great. Technical Support: Technical support needs improvement.

Which solution did I use previously and why did I switch?

We did not previously use a different…
User at a paper AND forest products with 1,001-5,000 employees
Vendor
It is reliable and the payroll features are valuable.

What is most valuable?

Payroll

How has it helped my organization?

Reliable

What needs improvement?

Customer cases when we have problems

For how long have I used the solution?

I have used it since Jan 2016.

What was my experience with deployment of the solution?

We did encounter deployment issues; PTO expressions were a problem.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is 7/10. Technical Support: Technical support is 7/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because…
Analyst at a manufacturing company
Vendor
Employees now use an online application for onboarding.

What is most valuable?

Payroll BI reporting Performance management Onboarding

How has it helped my organization?

Employees now use an online application for onboarding.

What needs improvement?

Recruitment

For how long have I used the solution?

I have used it since 2007.

What was my experience with deployment of the solution?

We did not encounter any deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is OK. Technical Support: Technical support is good.

Which solution did I use previously and why did I switch?

We…
Specialist at a retailer with 1,001-5,000 employees
Vendor
It is reliable and the BI reporting features are valuable.

What is most valuable?

BI reporting

How has it helped my organization?

Immediate data and reporting Reliable (based on parameters given)

What needs improvement?

On boarding

For how long have I used the solution?

I have used it for a few months.

What was my experience with deployment of the solution?

We did not encounter any deployment issues.

What do I think about the stability of the solution?

We did not encounter any stability issues.

What do I think about the scalability of the solution?

We did encounter scalability issues; some information doesn't transfer to payroll core.

How are customer service and technical support?

Customer Service: Customer service is 9/10. Technical Support: Technical support is 9/10.

Which solution did I use previously and why

User at a retailer with 5,001-10,000 employees
Vendor
I like the integration between HRIS and payroll. Export of time takes too much time.
User at a energy/utilities company with 1,001-5,000 employees
Vendor
Hands-on classes are provided.
User at a financial services firm with 51-200 employees
Vendor
Custom reports built through BI has helped with our labor costing. I would like more custom fields that we can tailor to our business needs.
User at a financial services firm with 501-1,000 employees
Vendor
The tutorials are valuable. Our W-2s were done incorrectly for three of our states.

What is most valuable?

Tutorials

How has it helped my organization?

It has helped with keeping track of employees time sheets, wage garnishments, and 401(k) deferrals.

What needs improvement?

Tax services with W-2s and 1095Cs

For how long have I used the solution?

I have used it since 2015. I use Payroll Gateway.

What was my experience with deployment of the solution?

We did encounter deployment issues. This was out first year using the printing services, and our W-2s were done incorrectly for three of our states. When the W-2Cs were redone, instead of sending to them to us printed out, they contacted us a day before payroll was to be run; stated 2851 copies to be printed by us and sorted and passed out ourselves; and never once offered to refund our money we paid for the…
Director at a healthcare company with 201-500 employees
Vendor
The trainings are valuable.

What is most valuable?

Trainings

How has it helped my organization?

The more we learn, the better we can roll out new features.

What needs improvement?

Simplify steps to execute functions.

For how long have I used the solution?

I have used it for eight months.

What was my experience with deployment of the solution?

We did encounter deployment issues with the vendor setting up the core.

What do I think about the stability of the solution?

We did encounter stability issues.

What do I think about the scalability of the solution?

I'm not sure whether we have encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.

Which solution did I

User at a logistics company with 1,001-5,000 employees
Real User
The administration features are valuable. ​Interfacing to other products should be improved.

What is most valuable?

Administration

What needs improvement?

Interfacing to other products

For how long have I used the solution?

I have used it for two years.

What do I think about the stability of the solution?

Too many updates

How are customer service and technical support?

Customer Service: Customer service is good. Technical Support: Technical support is good.

Which solution did I use previously and why did I switch?

We previously used Oracle.

How was the initial setup?

Not using all the features.
User at a construction company with 201-500 employees
Vendor
Information being available to employees is valuable. It should not inactivate DD when employees leave for a short period
Specialist at a real estate/law firm with 51-200 employees
Vendor
Gives our employees answers as to how much time they have for vacation, personal days off, etc. Better customer service is required.

What other advice do I have?

Better customer service is required, especially for mid-level market roll out in Canada.
User at a manufacturing company with 1,001-5,000 employees
Vendor
The payroll functionality allows for correcting of pay stubs.
User at a hospitality company with 501-1,000 employees
Vendor
The BI reporting features are valuable. I wish the product were more integrated like a single solution.

What is most valuable?

BI reporting

How has it helped my organization?

Auditing

What needs improvement?

Time management

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

Implementation was incomplete.

How is customer service and technical support?

Customer Service: Customer service is fabulous by some levels. Technical Support: Technical support is hit and miss.

What other advice do I have?

I wish the product were more integrated like a single solution.
Analyst at a pharma/biotech company with 1,001-5,000 employees
Vendor
The Payroll, Benefits Administration, and Compensation Management features are valuable.

What is most valuable?

Payroll Benefits Administration Compensation Management

How has it helped my organization?

Creating salary worksheets in the Compensation Management module for our yearly merits

What needs improvement?

I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite.

For how long have I used the solution?

I have been using it myself for two years; our company, 10 years.

What was my experience with deployment of the solution?

I was not with the company when they deployed it.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not…
Accountant with 501-1,000 employees
Vendor
The UTM feature is valuable. ​Customer Service and Rapid Response could be improved.

What is most valuable?

UTM

How has it helped my organization?

UTM has improved our productivity in having our timesheets produced in a timely manner, in order to process payroll earlier than we had with previous payroll product

What needs improvement?

Customer Service Rapid Response

For how long have I used the solution?

I have used it for one year and three months.

What was my experience with deployment of the solution?

We have encountered deployment issues.

What do I think about the stability of the solution?

We have encountered stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is 5/10. Technical Support:…
User at a manufacturing company with 51-200 employees
Vendor
Benefits, Life Events and OE have allowed us to integrate/track our data with our benefit providers.

What other advice do I have?

UltiPro is a very robust product and is a great solution for those wanting to become more system-driven. I would like to see more development around analytics within CORE.
User at a tech company with 201-500 employees
Vendor
With the BI reporting, our organization has been able to provide accurate reporting as well as multiple dashboards. Onboarding and Performance Management could be better.

What is most valuable?

BI reporting

How has it helped my organization?

Our organization has been able to provide more accurate reporting as well as multiple dashboards with ease.

What needs improvement?

Onboarding and Performance Management are areas with room for improvement.

For how long have I used the solution?

I have used it for one year.

What was my experience with deployment of the solution?

We have not encountered any deployment issues. We had delays in our implementation; our benefit feeds did not go live until a month and a half after the rest of the system launched.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any…
User at a non-profit with 201-500 employees
Vendor
Allows me to disseminate information in the way I see fit.

What is most valuable?

Business Intelligence

How has it helped my organization?

It allows me to disseminate the information in the way I see fit.

What needs improvement?

Implementation

For how long have I used the solution?

I have used it for six months.

What was my experience with deployment of the solution?

We have encountered deployment issues; communication was very poor.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is 6/10. Technical Support: Technical support is 9/10.

Which solution did I use previously and why did I

User at a mining and metals company with 51-200 employees
Vendor
Using Business Intelligence, we produce reports to track our Overtime Analysis and catch invalid payroll entries.

What other advice do I have?

Ultimate Software has been amazing for us to work with, and we're excited to get more pieces of the puzzle implemented in the near future.
User at a aerospace/defense firm with 1,001-5,000 employees
Vendor
We have eliminated many paper forms.
User at a financial services firm with 501-1,000 employees
Vendor
We have found the benefits features to be lacking.

What is most valuable?

Payroll module

What needs improvement?

One of the main areas with room for improvement are benefits. We have found it to be very lacking. Also, the way the system uses effective dating and the communication between core and UTM are areas with room for improvement.

For how long have I used the solution?

I have used it since Oct 2016.

What was my experience with deployment of the solution?

YES, we have encountered deployment issues. We are actually still having issues since activation five months ago. We have had to reconfigure many aspects of our configuration since our consultant didn't set us up correctly. Our carrier connections are also not complete.

What do I think about the stability of the solution?

We have not encountered any stability issues.…
User at a manufacturing company
Vendor
Pending pay items and retro pay are helpful.

What is most valuable?

Employees can go and look, and change their information. Pending pay items and retro pay are helpful.

How has it helped my organization?

More efficient on processing payroll

What needs improvement?

Need more help with cleaning up earnings and deductions. Case response depends on case owner; should be a structured response time.

For how long have I used the solution?

I have used it for four years.

What was my experience with deployment of the solution?

We have encountered deployment issues, but I was not the one that implemented it.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are

Sr Principal HRIS Representative at a manufacturing company with 1,001-5,000 employees
Vendor
The performance management features are valuable.

What is most valuable?

Performance management Cognos

How has it helped my organization?

It has given us more information.

What needs improvement?

Comp admin for bonuses

For how long have I used the solution?

I have used it for 10 years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: Customer service is very good when you get their attention. Technical Support: Technical support is very good when you get their attention.

Which solution did

User at a manufacturing company with 1,001-5,000 employees
Vendor
The most valuable features are the payroll and the tax payments and processing. Making adjustments should be easier.

What is most valuable?

The most valuable features are the payroll and the tax payments and processing.

How has it helped my organization?

The web processing has enhanced processing.

What needs improvement?

Making adjustments should be easier and in the web; also, tax recon in the web.

For how long have I used the solution?

I have used it since 2010.

What was my experience with deployment of the solution?

We have encountered deployment issues. At our Chicopee location, we had a bad implementation person.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not really encountered any scalability issues.

How are customer service and technical support?

HR at a manufacturing company with 501-1,000 employees
Vendor
The recruiting, BI, and talent management features are valuable.

What is most valuable?

Recruiting BI Talent management

How has it helped my organization?

Rolled all of payroll and HR into one

What needs improvement?

Implementation

For how long have I used the solution?

I have used it for seven months.

What was my experience with deployment of the solution?

We encountered deployment issues.

What do I think about the stability of the solution?

We encountered stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer service is 8/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because they had hidden costs and their reporting system was not user-friendly. …
Payroll Administrator at a healthcare company with 1,001-5,000 employees
Vendor
We have not yet encountered any stability or scalability issues.

What is most valuable?

Mobile

How has it helped my organization?

We are just starting with the implementation.

What needs improvement?

Time and attendance are areas with room for improvement.

For how long have I used the solution?

It is brand new; looking forward to go live date in July.

What was my experience with deployment of the solution?

We have not yet encountered any deployment issues.

What do I think about the stability of the solution?

We have not yet encountered any stability issues.

What do I think about the scalability of the solution?

We have not yet encountered any scalability issues.

How are customer service and technical support?

Customer service is 10 plus.

Which solution did I use previously and why did I switch?

The previous system was…
Assistant Director, Compensation & Benefits at a recruiting/HR firm
Vendor
The recruitment and compensation management features are valuable.

What is most valuable?

Recruitment Benefits admin Compensation management Payroll Workflows

How has it helped my organization?

Workflows help move the approval process.

What needs improvement?

Benefits admin: Would like to see a benefits history page of begin and end dates per employee Would like benefit elections to drive the deductions

For how long have I used the solution?

I have used it for 2.5 yrs.

What was my experience with deployment of the solution?

I did not deploy it.

What do I think about the stability of the solution?

So far, we have not encountered any stability issues.

What do I think about the scalability of the solution?

We have encountered scalability issues.

How are customer service and technical support?

Customer Service: Customer…
Director, Total Rewards and HRIS at a university with 51-200 employees
Vendor
Allows employees the ability to view pay statements online.
Sr Retirement Plans Specialist at a mining and metals company with 1,001-5,000 employees
Vendor
The benefits and BI features are valuable.

What is most valuable?

Benefits BI

What needs improvement?

Automation, rules for life insurance, etc., are areas with room for improvement.

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: I rate the level of customer service at a high level. Technical Support: I rate the level of technical support at a high level.

Which solution did I use previously and why did I switch?

Managing Director, Employee Services at a transportation company
Vendor
I like the intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.
Benefits, Compensation & HR Systems Supervisor at a consumer goods company with 1,001-5,000 employees
Vendor
Customer Service has overall been pretty good. There were times we didn't have all of the required information to set up our system correctly which then caused re-work.

What is most valuable?

Customization and platform configuration options - great to be able to customize it all to your specific needs and population.

For how long have I used the solution?

3 months

What was my experience with deployment of the solution?

Yes, our implementation was very fast. There were times we didn't have all of the required information to set up our system correctly which then caused re-work. Security was difficult in that it was all from scratch - no real templates, starting points, best practices. So definitely a learning curve. Integrations are not yet complete so had a lot of issues getting those up and running (still). 

What do I think about the stability of the solution?

Not to my knowledge.

What do I think about the scalability of the solution?

CFO at a healthcare company with 501-1,000 employees
Vendor
Good experience with the vendor implementation team.

What is most valuable?

UTM

How has it helped my organization?

Increased productivity in HR and Payroll departments. Improved Benefits administration.

What needs improvement?

Longer time period with implementation team.

For how long have I used the solution?

3 months.

What was my experience with deployment of the solution?

UTM not set up correctly.

How are customer service and technical support?

Customer Service: Implementation team - Awesome. Post implementation team - Not going well. Technical Support: OK.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

A lot to implement at once.

What about the implementation team?

A vendor team - great experience.

Which other solutions did I evaluate?

Yes, ADP.
Manager, HR Shared Services at a energy/utilities company with 1,001-5,000 employees
Vendor
Less paper work and quicker onboarding.

What is most valuable?

Onboarding and recruiting - flow directly to core.

How has it helped my organization?

Ease in process, less paper work and quicker onboarding.

What needs improvement?

Ability to use fillable forms.

For how long have I used the solution?

We're currently implementing.

What was my experience with deployment of the solution?

Not known yet, we are about to launch.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service: We had issues initially, but have received great support from both our customer service manager as well as Eric. Technical Support: 9 out of 10.

What about the implementation team?

In-house.

What was our ROI?

More streamlined process, integrated and…
Payroll Manager at a hospitality company with 1,001-5,000 employees
Vendor
We've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

What is most valuable?

Business Intelligence BackOffice & Web Access Tech Support

How has it helped my organization?

With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

What needs improvement?

Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.

For how long have I used the solution?

Myself only one year, but my organization has been on the platform for four years.

What was my experience with deployment of the solution?

None that I am aware of. Our account manager was able to listen to our needs and…
Senior Director at a comms service provider with 1,001-5,000 employees
Vendor
We were able to process more attachments electronic instead of sending checks.

What is most valuable?

Wage attachments services are very complete.

How has it helped my organization?

We were able to process more attachments electronic instead of sending checks.

What needs improvement?

Only issues is slow response time when checks have needed to be voided or reissued for payees.

For how long have I used the solution?

Two and a half years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Customer service has been good. Technical Support: Excellent.

Which solution did I use previously and why did I switch?

Yes, reason for switching was customer…
Executive Vice President and Head of Human Resources at a financial services firm
Vendor
Improved ability and efficiencies as well as ability to identify, hire, onboard.

What is most valuable?

Recruitment.

How has it helped my organization?

Improved ability and efficiencies as well as ability to identify, hire, onboard.

What needs improvement?

Servicing of products. Affirmative Action/EEO.

For how long have I used the solution?

4 years.

What was my experience with deployment of the solution?

I was secondary in implementation.

What do I think about the stability of the solution?

Not very many.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Average. Technical Support: Good.

Which solution did I use previously and why did I switch?

We did not.

How was the initial setup?

Fairly straightforward though some details were not identified.

What

Payroll and Benefits Manager at a financial services firm with 501-1,000 employees
MSP
Workflows assisted in more fluid processes. I would like them to increase product knowledge in their customer service people.

What other advice do I have?

Keep improving. The changes coming in 2017 are a good start. Make your companies able to access more aspects of the system instead of contacting Customer Service
HRIS Coordinator at a real estate/law firm with 5,001-10,000 employees
Vendor
We were able to save time by utilizing the Pending Pay feature.

What is most valuable?

We were able to save time by utilizing the Pending Pay feature.

How has it helped my organization?

Hours are saved each payroll period on data entry. We were able to eliminate a headcount in the payroll department and utilize it in the HR department.

What needs improvement?

Reporting capabilities in UTM.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No, our implementation team was excellent.

What do I think about the stability of the solution?

No we did not.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service: Excellent. Technical Support: Excellent.

Which solution did I use previously and why did

Payroll/Pension Manager at a insurance company
Vendor
Features I like include ESS, HR/Payroll Core.

What is most valuable?

ESS, HR/Payroll Core.

What needs improvement?

Payroll processing/tax filing.

For how long have I used the solution?

12 years.

What was my experience with deployment of the solution?

I was not employed at that time.

How are customer service and technical support?

Customer Service: 8/10, our company has had issues with response time, but being in payroll my response time has been fairly quick and timely. Technical Support: 9/10, there are times we are able to stump the tech.

Which solution did I use previously and why did I switch?

We are currently using Kronos Workforce Ready Time Labor Management. We switched from UTM because the reporting feature was HORRIBLE and UTM could not really address our needs and issues.
Manager, People Rewards & Operations at a financial services firm with 1,001-5,000 employees
Vendor
My company also considered Lawson and PeopleSoft before choosing this solution.
Human Capital Management - Proccess & Technology Manager at a financial services firm with 1,001-5,000 employees
Vendor
For me the most valuable aspect is the ability to have multiple HR processes within a single package.

What is most valuable?

Ability to have multiple HR processes within a single package.

How has it helped my organization?

Automating process approvals.

What needs improvement?

Implementation.

For how long have I used the solution?

15 months.

What was my experience with deployment of the solution?

Nothing too much out of the ordinary.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: Very good. Technical Support: Very good.

Which solution did I use previously and why did I switch?

Newer software, multiple HR functions within one package.

How was the initial setup?

A little complex due to the nature of our company as…
Benefits Supervisor at a pharma/biotech company with 501-1,000 employees
Vendor
I like the reporting tools and ease of employee self service.

What is most valuable?

Reporting tools and ease of employee self service.

How has it helped my organization?

Employees are able to easily enroll in new benefits online without any assistance.

What needs improvement?

I would like to see more options for automating 401k feeds/imports.

For how long have I used the solution?

5 months.

What about the implementation team?

We implemented with an in house team.

What other advice do I have?

I would recommend that when implementing the product the actual coders be included in conversations.  Its seems that we are discussing issues with a third party which prolongs the process if questions or additional conversations are needed.
HRIS Manager ► HR Systems | Analytics | Process Improvement at a healthcare company with 5,001-10,000 employees
Vendor
Allows us to keep HR functions centralized.

What is most valuable?

HR Core Cognos BI

How has it helped my organization?

Allows us to keep HR functions centralized.

What needs improvement?

Better integration between UTA and Recruitment/Onboarding.

For how long have I used the solution?

4 years.

What was my experience with deployment of the solution?

N/A, deployed before I started.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Somewhat. Often run into the custom zone for any needed features which could be considered standard.

How are customer service and technical support?

Customer Service: Very Good, responsive. Technical Support: Good after several days, would be better if they could get to the resident expert on the module on day one.…
Senior Payroll Analyst at a non-tech company
Vendor
Self Service has opened up a lot for employees.

What is most valuable?

Instant pay calculations. Garnishment service.

How has it helped my organization?

Self Service has opened up a lot for employees. Also, more visibility to employee data from all levels.

What needs improvement?

UTM, which is coming!

For how long have I used the solution?

2+ years

What was my experience with deployment of the solution?

Issues with direct deposit, but that was on our bank's side. Otherwise, smooth.

What do I think about the stability of the solution?

Sometimes a system would be down, but it would be quickly resolved.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: 8/10 Technical Support: 10/10

Which solution did I use previously and why did I

Sr. Manager, HRIS Implementations (Practice Lead) at a financial services firm with 501-1,000 employees
Vendor
We have been able to have more data at manager and leaderships fingertips.
Human Resources Manager at a healthcare company with 501-1,000 employees
Vendor
Provides us with an integrated solution.

What is most valuable?

Integration between payroll, recruitment, onboarding, benefits, talent management, etc.

How has it helped my organization?

Prior to implementing Ultipro we had four different systems that had employee data. Benefit enrollments were done manually. Having an integrated HRIS system has saved time and increased efficiency.

For how long have I used the solution?

Since 2015.

What was my experience with deployment of the solution?

Some implementations take longer than others.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: At times it takes days to get a return call. Technical Support: At times it take days to get…
Payroll & Benefits Administrator at a pharma/biotech company with 501-1,000 employees
Real User
Before choosing, we also evaluated Ascentis, Workday, Paylocity, Payscale, Coastal Payroll.

What is most valuable?

I really like the robustness of the Payroll Gateway.  Paying employees quickly and correctly has never been so easy!

How has it helped my organization?

The onboarding tool has really cut down on the amount of duplicate entry our team was struggling with prior to implementation.

What needs improvement?

UTM and core connectivity: this should be way more straightforward!

For how long have I used the solution?

About 3 months.

What was my experience with deployment of the solution?

Yes, 2016 benefit enrollments were loaded for 2017.  The fix took hours.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Right now, 7, but hoping to…
HRIS Analyst at a construction company with 1,001-5,000 employees
Vendor
We were able to automate several job changes where our team made several data entry mistakes.

What is most valuable?

The ease of use. Ultipro is easy for both the tech savy HR person to those with limited knowledge of using HCM applications.

How has it helped my organization?

We were able to automate several job changes where our team made several data entry mistakes. By doing this it reduced cost being misallocated in the GL.

What needs improvement?

Customization of labels in headers on the pages to fit the actual business verbiage used at your specific organization.

For how long have I used the solution?

10 plus years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer…
Human Resources at a consumer goods company with 501-1,000 employees
Vendor
We switched from our previous solution because of customer service.

What is most valuable?

Open enrollment and life events.

How has it helped my organization?

Paperless and carrier connection.

What needs improvement?

Better platform for carriers.

For how long have I used the solution?

Since October 2016.

What was my experience with deployment of the solution?

Yes. We had many issues with carrier connection.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Top notch. Technical Support: Top notch.

Which solution did I use previously and why did I switch?

We switched from our previous solution because of customer service.

How was the initial setup?

Complex. Getting the data and carriers to…
Director of Human Resources at BNBuilders at a construction company with 501-1,000 employees
Vendor
Onboarding goes smoothly. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.

What is most valuable?

Reports, payroll, benefits, onboarding.

How has it helped my organization?

Onboarding goes very smoothly.

What needs improvement?

Need better assistance with the BI reporting. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Good. Technical Support: OK.

Which solution did I use previously and why did I switch?

Yes. Paychex.

How was the initial

Benefits Manager at a manufacturing company with 1,001-5,000 employees
Vendor
Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.

What is most valuable?

BI Benefits Admin

How has it helped my organization?

We're able to get more access to info quicker. Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.

What needs improvement?

They need to update the open enrollment and life events process, make it more flexible, and update the look and feel.

For how long have I used the solution?

Since 2009.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No problems.

How are customer service and technical support?

Customer Service: Very good. Technical Support: Very good.

Which solution did I use previously and why did I

Director at a healthcare company
Vendor
The ability to get data in and out of it is seamless and easy.

What other advice do I have?

This product continues to grow and improve, which you don't see that happen often with HCM companies. They also listen to their customers.
HR Operations Analyst at a real estate/law firm with 501-1,000 employees
Vendor
Added reporting efficiency. Made it easier to share data with external vendors including our IT department for better integration.

What other advice do I have?

I think this solution is excellent and very powerful. I would recommend that if you are not familiar, you consider using a consultant to help set it up. It may be more costly to use a consultant, but it will be a more efficient process and to optimize the solution for faster ROI.
HR Generalist at a construction company with 501-1,000 employees
Vendor
Top features for me are Recruitment, on-boarding, open enrollment.

What is most valuable?

Recruitment, on-boarding, open enrollment.

How has it helped my organization?

We went from tracking our recruiting on an excel spreadsheet to have a well-functioning, process-oriented recruiting program in place!

What needs improvement?

Rollout of new products/communication is sometimes problematic. For instance, we were told that we would go onto the new recruiting product almost two years ago and we are still waiting. 

For how long have I used the solution?

5 years.
Human Resources Director at a wellness & fitness company with 501-1,000 employees
Vendor
The core features enabling employee self-serve functions and automation of workflows have been helpful in our organization's drive to become paperless.
HR Specialist at a manufacturing company with 501-1,000 employees
Vendor
I find the Business Intelligence Reporting to be a valuable part of the program.

What is most valuable?

We are new in implementation but I find the Business Intelligence Reporting to be a valuable part of the program.

How has it helped my organization?

It allows all business units to improve processes.

What needs improvement?

I would love to see a Text Box added to the Status page. When putting an employee on Leave of Absence, it would be great to have a place for notes!

For how long have I used the solution?

6 months.

What was my experience with deployment of the solution?

Yes, but I am not a part of the implementation team.

What do I think about the stability of the solution?

Not that I am aware of.

What do I think about the scalability of the solution?

Not that I am aware of.

How are customer service and technical support?

Customer…
Human Resource Assistant Manager at a non-tech company
Vendor
The BI is the most valuable feature.

What is most valuable?

BI

How has it helped my organization?

It has improved our reporting information. It has given us the ability to provide rapid information to our managers.

What needs improvement?

Recruiting and interfacing the information to payroll are areas with room for improvement.

For how long have I used the solution?

I have used it for 10 years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues. The team we had were awesome.

What do I think about the stability of the solution?

We have not encountered any stability issues that I am aware off.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Sr. Director - Payroll & HRIS at a mining and metals company with 1,001-5,000 employees
Vendor
It is easy to make corrections with the payroll gateway.

What other advice do I have?

There is a lot of functionality available out of the box with minimum configuration if your business will support rolling it out.
CHRO at a energy/utilities company with 501-1,000 employees
Vendor
I have found the compensation management module to be valuable and time saving.
Sr IT Business Analyst at a energy/utilities company with 501-1,000 employees
Vendor
The payroll function is valuable.

What is most valuable?

We use payroll via back office.

How has it helped my organization?

The payroll function is immaculate; we rely on it 100%.

What needs improvement?

Recruiting upgrading from v10 to v14

For how long have I used the solution?

It was a Y2K solution; we implemented it in 1999.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service: It seems our NSR changes quite frequently (because of good opportunities for the NSR). However, I've…
Manager Human Resources at a non-tech company with 501-1,000 employees
Vendor
Provides self-service for both employees and managers.

What other advice do I have?

Ultimate Software makes a great product. And it is always changing for the better!
Senior Payroll Specialist at a manufacturing company with 501-1,000 employees
Vendor
The BI reporting and data integration valuable. Customer service could be more responsive at times.

What is most valuable?

BI reporting Data integration

How has it helped my organization?

Streamlining of processes, and reporting is a huge improvement over the previous provider.

What needs improvement?

Customer service could be more responsive at times and the implementation team could have explained some items better. Now that we are on the system, we have found some of our setup should have been done differently. 

For how long have I used the solution?

I have used it for six months.

What was my experience with deployment of the solution?

We have encountered deployment issues; there were some tax entities that were not set up, even though they were in the activation kit. 

What do I think about the stability of the solution?

Only once during a payroll processing day…
Benefits Administrator at a engineering company with 501-1,000 employees
Vendor
The reporting is the most valuable feature.

What is most valuable?

Reporting

How has it helped my organization?

Capturing the data in a way we want!

What needs improvement?

I would like more real-time help.

For how long have I used the solution?

I have used it since October 2016.

What was my experience with deployment of the solution?

I did encounter deployment issues.

How is customer service and technical support?

Customer Service: Customer service is not the most accessible; somewhat confusing. Technical Support: Technical support is good because we have an excellent IT department who can work out the bugs. :)

How was the initial setup?

Initial setup was complex. I think there were several areas that could have worked more efficiently.
Finance Expert with 51-200 employees
Vendor
We have been very pleased. Great implementation & high ROI
For how long have you used this product? - 3 years Which features of this product are most valuable to you? - Step by Step Payroll - The IBM Cognos reporting system - Self Service to our employees Can you give an example of how this product has improved the way your organization functions? - The step by step payroll has opened up a lot of time for me to be able to work on other projects and teams throughout my company - The reporting has given our leadership team and supervisors more information than they have ever had in the past. What areas of this product have room for improvement? - The importing of data is hit or miss on how well it works with our needs - The Time Management side (separate from the core system) is the one area that I have the most problems with…
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