Robotic Process Automation (RPA) Questions
Armando Moreno
User at SIATSA
Aug 03 2021

Hi peers,

What are the main reasons to adopt an RPA solution? Besides efficiency, my goal is to identify business and technology KPIs that will be positively influenced by adding an RPA solution. 

I'm looking forward to getting your inputs.

Arpit AgarwalBeing into RPA for quite some time now, I never see it as a replacement of… more »
Jack FranoReducing cost: Automating tasks will achieve cost savings of nearly 30%… more »
Evgeny BelenkyHi @Biswajit Mohanty, @Celestine, @Okay Akdeniz, @Jorge Ambrosio, and @Nayeem… more »
Evgeny Belenky
IT Central Station
Aug 03 2021

Hi community,

Do you think Robotic Process Automation (RPA) and Business Process Management (BPM) are complementary categories?  What is the relation between the two of them?

Or, possibly, in a long run, RPA is going to dominate and replace BPM? 

Share your thoughts!


Nancy_SachdevaBoth start with Process.  I don’t think one will replace the other but BPM… more »
KevinO'RourkeDefinitely complimentary.  BPM is all about process improvement, organizational… more »
Robert Costello Do they complement each other? I am not sure complement is the right word to… more »
Marshall Tate
CEO at Midwest Capital Holdings
Jul 16 2021


Does anybody have specific experience in deploying Robotic Process Automation (RPA) in the take-off, estimating and project management functions within the Construction or Specialty (Sub) contracting industry? 

Jack FranoHelpSystems', who AGI is a reseller, has done implementations in for… more »
Osvaldo Moderno
Researcher at University of Sao Paulo
Apr 28 2021


I'm interested to hear your opinion about the future of the open source automation framework when it's used for robotic process automation (RPA).

What about using Robot Framework with Python?


reviewer1401675Great idea to have open source automation framework! Python not a bad choice… more »
CelestineOpen source framework certainly has greater potential. In my opinion, when… more »
Diana Small
Solution Architect at a insurance company with 1,001-5,000 employees
Apr 14 2021

We have 20 to 40 branch office locations that receive email requests for submissions or price quotes for insurance products - both commercial lines and personal lines. 

I'm researching RPA to help with processes such as Rate, Quote, Bind, Issue, Policy Admin., etc. 

Can anyone comment on the benefits of RPA within the insurance industry with these types of processes?

Ronald MuellerHi Diana,  There are countless opportunities for RPA in the insurance… more »
reviewer14016751. Auto batching of emails received to right grouo of people on quote, policy… more »
Daniel RobusHi there, I have a client who previously shelved their RPA project as they… more »
Ranjit JOG
Business System Consultant at a financial services firm with 10,001+ employees
Mar 22 2021

I want to learn more about the capabilities provided by Kofax for attended bots. What are the deployment strategies of attended bots, and how do they work? I will be more interested if you have detailed documentation of the same from an infrastructure/program stand point.

Walter Sitoe
User at BCI
Jul 10 2021

I work at a company that uses IBM iSeries. I would like to know what are the best tools for RPA integration?

JamesTaylor2I can only speak to UiPath since that is the only RPA solution that I have used… more »
Michael RiderWe have found that Foxtrot (Now NintexRPA) is a very solid solution for IBM… more »
Willem De JonghCheck AutomationEdge platform.  Unique platform to automation business and IT… more »
Michael Whitehead
Chief Information Officer at Fortium

I'd like to find out about benefits of using RPA in marketing and sales. 


Rakesh KanojiaTwo use cases come to my mind in using RPA in marketing & sales. 1. Processing… more »
Anil MamidwarIf your marketing and sales include any process/steps that repeat every time, a… more »
reviewer824844I would take a look at how your team do it now, without automation. You are sure… more »
IT Central Station
Aug 02 2021

What are some positive ways that RPA can contribute towards the manufacturing industry? What problems does RPA solve for this industry?

SwetaRobotic Process Automation (RPA) can optimize various time-centric, rule-based… more »
Senior Consultant at Centric Consulting
Aug 02 2021

I'm a senior consultant at a Tech Services Company with less than 1,000 employees. 

I'm needing to not only review testimonials of multiple RPA tools out there, but I would also like to get a cost list to set up of of the tools. 

I would also like to know what are the requirements to set up each tool.

Willem De JonghBefore even evaluating technologies, prepare an inventory of all existing and… more »
Karthik ByggariThe cost comparison tools don't apply directly for RPA tools for numerous… more »
Hanna K
Head of Product Management at Robocorp
Jun 01 2021

Would you use open source tools for RPA, or do they need to be really expensive to be credible?

Karthik ByggariTo answer your question, there are many open-source RPA tools available in the… more »
Gary HydenBy using RPA software, users can ensure that human error is completely… more »
Mattia MezzacapoHello Hanna K, in my humble opinion and collecting infromation coming from… more »
IT Central Station

What are some security implications to be aware of before adopting RPA? What measures should businesses put in place to mitigate these security risks?

RPA Security Risks and Challenges

Even top RPA tools that have been used by our members aren't without some challenge if not mindfully implemented. There are a lot of benefits of RPA for your business, especially the ROI for RPA. In addition to security, there are some other drawbacks to RPA, although many of our reviewers boast about the advantages. Take careful consideration when implementing to mitigate any of the risks. 

RPA software bots require access to certain systems and tools to carry out their tasks. They may be logging in to ERP or CRM tools, for example, or be integrated into a process using RPA and AI. To gain access, the bot will be coded so it can carry out it's tasks. This aspect makes them susceptible to hackers looking to retrieve credentials or passwords. Also, data that bots collect can also be compromised during the transaction process or storage. Follow best practices and standards so you're not opening yourself up for unnecessary risk.

RPA Security Best Practices

Our members have shared their best practices when implementing RPA, and we're summarizing as a form of RPA standards and an introduction to a RPA security framework.

  1. Use access and password controls. Animesh Jain, Head of Robotic Automation, says to "ensure that the access of the bot is controlled through enterprise user auth system." David Pereira, an IT Transformation Advisor, says "do not leave passwords used by robots in the source code...put them in a safe place"
  2. Use a rules-based access control. David says you want to be able to define and "evaluate carefully what a robot can do and what it cannot." Sunilkumar, a RPA Solution Architect, says to "ensure all the control checks are implemented to each of the RPA steps identified".
  3. Give bot it's own credential. "Ensure that bots have their own set of credential, especially when it's connecting with external systems for traceability", says Aminesh. David says "do not use another user's login." Giving a bot it's own credential will allow you to distinguish between activities carried out by a bot versus a human.
  4. Encrypt bot data. "Ensure that [your] bot vault is encrypted and all sensitive information is stored in its vault", says Aminesh.
  5. Keep transaction logs. David says, "every good tool has a log to show what was done by an RPA tool. This log is essential for an eventual audit."
AnimeshJainRPA solution needs to undergo testing (including penetration testing) to ensure… more »
Tom BrouilletteMust be especially aware of access to applications - when implementing bots it… more »
CorySylvesterThe RPA solution does not offer any inherent security issues. Our development… more »
IT Central Station

How do RPA and IA differ in the processes that they can automate?

There are many benefits to RPA, especially when the differences between intelligent automation (IA) are known and each technologies strength is utilized to complement the other. Many of the top RPA tools have enhanced the ability of the technology, although process improvement could require intelligent automation. 

IA is an "automation system that can sense and synthesize vast amounts of information that enable it to automate entire processes and workflows", defined by Vivek Mishra (AVP of Technology and Solutions). IA is a broad term used to describe various technologies, including artificial intelligence (AI), machine learning (ML), NLP, Intelligent OCR, and BPM - RPA vs AI, RPA vs BPM.


RPA is the "hands" of the operation, while IA is the "brains" of the operation, based on Erwin De Leeuw's comment. Vivek goes on to explain RPA is best for "automating rules-based activities or just mimicking human action." Tasks like "reading data, entering data, passing data along from one system to another, and extracting data are great for RPA, says Scott Francis, while IA is better suited for "streamlining the processes from end to end", says Mohammad.

Both technologies, RPA and IA, can work together and leverage each other's strengths. IA can optimize processes while RPA can be utilized for more structured and repetitive tasks. Sriram provides great insight by highlighting that "the sophistication of the decision making however depends on the depth of the AI engine itself and the adaptive capacity depends on the functionality of the defined bot." Nonetheless, both IA and RPA working together can automate and optimize your business from both a process and tactical perspective.

reviewer1245951RPA is the core functionality of automation; wherein, intelligent automation… more »
reviewer1129845RPA is the use of robots to do specific tasks. IA incorporates RPA plus more… more »
Sriram NarayanRPA stands for Robotic Process Automation and by definition it means automation… more »
Julia Frohwein
Content and Social Media Manager
IT Central Station
Jul 01 2021

Hi everyone!

There are a lot of great reviews of RPA (AA, UiPath, Blue Prism, Kryon, etc.). If you haven't shared a review yet, would you please share with us your favorite use case for RPA?

Whether you're using RPA for sales ops or customer service or data manipulation/management or something else -- what's your use case for RPA?

Please share with the community so we all know what you're working on.

beograddeveloperHi there!  I'm an RPA developer, and I'm a fan of Kryon.  As a freelance… more »
Management Consultant with 1-10 employees
May 02 2021

Hi everyone,

Are there any RPA products in the market that Bots can run without the centralized control module?

Thank you for your assistance,


AnimeshJainRPA can be configured to run in a standalone mode. Depending on the product… more »
Birinder SinghAll RPA products have the ability to run bots without centralized control… more »
Tejaswini H RHi Josh, UiPath Robot without connecting to orchestrator is a component which… more »
Miriam Tover
Content Specialist
IT Central Station
Jun 03 2021

Many members of our community are looking to understand how to calculate the ROI of an RPA deployment. Is it based on cost reduction, revenue impact, compliance, experience enhancement for employees and/or customers, or something else?

What's the best way to measure the success of RPA?

Here's what we've found:

Evaluating top RPA tools, our members shared their insights into the cost benefit analysis and success measurements they believe are worthwhile to anyone evaluating using RPA for their business. Undoubtedly, there are many benefits of RPA, ROI and cost savings being the main factors. We've summarized our members points on how to calculate ROI and success.

Shrippad Mhaddalkar provides a itemizes potential elements needed to calculate ROI, which includes items such as effort saved, improvement of the output quality, gain in productivity, etc.

Return (i.e. savings)

  • Automation. Automation is intended to complete a task with a bot rather than an employee. Using the amount of hours the automation will save the employee and applying their hourly wage will give you the savings of that employee not doing that task. There are some limitations of RPA in what tasks it can accomplish, but careful task evaluation should align the task with the capabilities of bots. Additionally, RPA and AI can be used together to accomplish tasks and improve processes for a very automated business system.
  • Quality. Since bots conduct tasks very effectively and minimize errors, your business can see savings if quality is improved. Use cost per error and errors per hour as means for coming up with quality savings.
  • Productivity. This refers to the number of employee hours that are replaced by a bot can be aligned with other relevant business activities.


A Program Manager at Yokogawa, an Industrial Automation firm, adds that there are also qualitative returns as well - customer satisfaction, data quality, and increase in task volume completion.

How to measure RPA success?

Gabriel Bold talks about measuring success by measuring the "benefits you are looking for", which one could infer more quantitatively matches the metrics that were used in calculating your savings and investment (as shown above). For example, if you think you should see efficiency or productivity gains, you should measure those areas to ensure the RPA implementation and processes are yielding the benefits you're expecting.

Sabrina Mahmood mentions measuring success at a much higher level - cost savings and efficiency savings.

Nilesh PawarPlease see a snapshot of my ROI & Automation Index Calculators. 1. Firstly… more »
Subrina MahmoodWhen it comes to measuring RPA success, it can be done in many different ways… more »
Scott FrancisI'd advise a different approach, outlined in this blog post: "How to turn ROI… more »
Ariel Lindenfeld
Sr. Director of Community
IT Central Station
Apr 05 2021

Let the community know what you think. Share your opinions now!

Nilesh PawarGood question and a very easy answer. Please find the below links it should help… more »
reviewer11135731. It's important to understand the architecture of the RPA 2. It's critical to… more »
Venkateswarlu Paturu1. First, if the evaluation is for in-house product building with a view to… more »