LANDesk Asset Lifecycle Manager Competitors and Alternatives

What is most valuable?

ServiceNow gives you the opportunity to customize your portal according to your needs using the most recent frameworks such as bootstrap, AngularJS, jQuery, etc., or to simply code HTML tags or JavaScript. It contains some internal... more»

How has it helped my organization?

* Optimisation of service delivery across the supply chain. * Better reliability and quality of service. * Improved customer satisfaction and relationships. * Our IT homepage improved how we order products internally, making it smooth.

What needs improvement?

The Project Management with Resource Management feature is an area with room for improvement. The timecard are not being considered when a resource is working on two projects and contains vacations or out of office days. The reports should be... more»

What is most valuable?

The most valuable aspect of the solution is the user experience. Indeed, it's pretty simple to use, mobile-friendly, and nicer than many helpdesk solutions. Moreover, agents and requesters can use the Freshservice iOS/Android app to interact... more»

How has it helped my organization?

It's allowed us to have a better management of our processes, including new-employee hires, device management, and equipment loan to customers and prospects.

What needs improvement?

We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has.