The interface can be improved. It can be made more interactive for self-service users. Some standard functionalities, such as chat or multi-channel experiences, could also be included.

In the future release of the product, I would like to see a better and more interactive interface and checking options.

Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run.

I'd like to see more focus on the mobile service which is minimal and doesn't provide sufficient capabilities because it is very basic. It doesn't make for a good product. We get there in the end but sometimes it's lacking in functionality, particularly when compared to other solutions. In addition, the portal requires some enhancements because it's outdated and in need of an upgrade. Ivanti lacks integration with other systems and it doesn't have any out-of-the-box ABIs. Finally, the technical support needs to be improved, they take a long time to respond. 

You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness.

When we need to implement changes, it usually takes two to three days to happen, making it a very time-consuming process. 

The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push. 

The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly.

Their support can also be better in terms of response time. Currently, their response time is a little slow.