Layer7 API Management Customer Service and Technical Support

Ewan Sadie
API Technical Lead at Sanlam
It is very good. I found the in-country skill and speed of response good. For our scenario, I think this was/is a game changer. View full review »
Sekar Purushothaman
Sr. Systems Engineer at a hospitality company with 1,001-5,000 employees
Their support is phenomenal. That's one thing that I like about CA is that they're very good at their support. There's a big dent right now with the merger with Broadcom. So, it's not working out that well lately. I think they need to get that merger completed quickly to get this all figured out. View full review »
Atyab Tahir
GM - Head of Digital Transformation at a financial services firm with 10,001+ employees
Our interactions with technical support were okay; nothing to write home about. View full review »
Learn what your peers think about Layer7 API Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
Tanmoy Bandyopadhyay
Technology Analyst at Infosys Technologies Ltd
I never needed to use their technical support. If you need it, you could chat with the online support team. That's it. View full review »
Pradeep Bharadwaj
Computer Scientist at a tech company with 10,001+ employees
Their tech support is pretty good and their documentation is also good. The community's support is also good, so I would rate them pretty well here. View full review »
Moses Johnson
Lead Architect at a energy/utilities company with 1,001-5,000 employees
Tech support is pretty good. They're pretty responsive. When we have an issue we give them a call. They jump on, help us find the root cause and provide a solution, or they talk us through configuration items. We're big CA users, so we have all sorts of their products within our environment. It benefits them to be responsive. View full review »
Aniket.karle
Layer7 API Developer at Allied Globetech
We have contacted support. There were two cases where there wasn't support for old algorithms, the assertions weren't supporting them, and we reached out to the support team. They were very helpful. It depends on the problem you are asking them about. If it's easy, they give you solutions quickly. If there is a requirement for the engineering team to be involved, then it takes time. But they're very helpful. View full review »
Abhishek Valsangkar
Business Development - Alliances and Partnerships at a tech services company with 10,001+ employees
I would rate tech support at nine out of 10. View full review »
JeffreyKlein
Director Identity & Access Management at a financial services firm with 10,001+ employees
CA has been extremely responsive to any request that we've had for assistance, for support, and for new features. I haven't been able to evaluate the newer version that has recently been released, so we haven't evaluated it yet in terms of feature completeness. View full review »
Sampath Kumar Palati
Technical Consultant at a software R&D company with 501-1,000 employees
Customer Service: Customer service is good Technical Support: The level of technical support is good. View full review »
Rogerio Sachett
Consultor de segurança at a tech services company with 1-10 employees
Technical support is okay. We have opened some cases and all of them were quickly solved. View full review »
Gary Sun
Technical Director at SoftPro
The technical support responds very quickly by email. The last time that I communicated with the technical support, I asked them, "If MariaDB, instead of SQL, is compatible with CA API Gateway?" However, now CA's entire product service is poor in Taiwan, as there is no local support. View full review »
SeniorTe947f
Senior Technology Architect at a tech services company with 10,001+ employees
Technical support is very good. Response times are very good. As a partner, technical support is available via phone and email as well as in several countries. View full review »
SeniorDi80d8
Senior Director at a tech services company with 10,001+ employees
Technical support is very good and responsive. We have a dedicated support person. Initially, we leveraged CA Professional Services. View full review »
Christian Villamizar Lamus
Experts in Integration Models at a consultancy with 5,001-10,000 employees
Support through the forum is very good and efficient for partners. View full review »
Tra231Chng098
Transformation and Change Management Leader at a logistics company with 1,001-5,000 employees
Technical support is very knowledgeable and helpful. View full review »
Architeca111
student at a tech services company with 1,001-5,000 employees
Technical support is good. View full review »
Solutionbbbe
Solution Architect at a construction company with 1,001-5,000 employees
The technical support is fast and efficient. View full review »
Reviewer960
Sr. Tech lead at a manufacturing company with 10,001+ employees
Tech support is helpful. I would give it an 8 out of 10 rating. View full review »
Learn what your peers think about Layer7 API Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.