Leiberman RED Identity Management [EOL] Customer Service and Support

TH
Cyber Security Engineer at a recruiting/HR firm with 51-200 employees
Customer Service:

I would give a 9/10. Whenever I have had any questions or issues with licenses or renewals, the Lieberman team has always assisted and fixed any issues extremely quickly and professionally.

Technical Support:

Technical support is 9/10... I have never had an issue with their support. Anytime I have had an issue, they have responded to my emails within minutes, which is faster than the call times for many vendors. If my issue is critical, then I will call and escalate the issue as quickly as possible.

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DB
Sr. CyberArk Consultant

Everybody's technical support isn't great so it's as good as anybody else's.

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it_user600792 - PeerSpot reviewer
Information Security Manager at a financial services firm with 5,001-10,000 employees

With the exception of Macs, technical support is very helpful.

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Buyer's Guide
Identity Management (IM)
March 2024
Find out what your peers are saying about BeyondTrust, SailPoint, Oracle and others in Identity Management (IM). Updated: March 2024.
768,578 professionals have used our research since 2012.
it_user595734 - PeerSpot reviewer
Identity Management Consultant at a tech services company with 51-200 employees

Technical support is 7/10. They are generally good but in my experience slow to respond on product issues.

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it_user589488 - PeerSpot reviewer
Senior Solutions Engineer at a tech services company with 501-1,000 employees

I would give technical support a rating of 10/10. They are 100% U.S. based in Austin Texas. Their guys are top notch.

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Buyer's Guide
Identity Management (IM)
March 2024
Find out what your peers are saying about BeyondTrust, SailPoint, Oracle and others in Identity Management (IM). Updated: March 2024.
768,578 professionals have used our research since 2012.