Lenovo Blade Servers [EOL] Customer Service and Support

Alejandro Rivas Detomasi

System X & P / Blade / Storage / SAN Hardware and Software Support at GEOCOM Uruguay S.A.

Customer Service:

Exelent

Technical Support:

Technical support is excellent.

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it_user529200

Sr. System Administrator at a consumer goods company with 501-1,000 employees

Technical support is 10/10.

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it_user334560

CIO at a tech services company with 501-1,000 employees

Customer Service:

9/10

Technical Support:

9/10

Find out what your peers are saying about Lenovo, Hewlett Packard Enterprise, Cisco and others in Blade Servers. Updated: April 2024.

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it_user328770

Sr. Systems Engineer at a retailer with 1,001-5,000 employees

Technical support was reasonable, but leaves room for improvement. Firmware changes were barely supported, and escalation was difficult. Ultimately I was referred to a third party vendor for NIC firmware that crippled my blades when I applied the IBM image downloaded from IBM.com.

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it_user297360

Design and Develpement Engineer at a comms service provider with 501-1,000 employees

The technical support is very good.

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it_user334830

System Engineer at a tech services company with 51-200 employees

Customer Service:

Generally OK. The warranty centre is readily accessible, and parts are shipped immediately when they are ordered.

Technical Support:

The engineers are well trained, together with their business partners

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