Liferay Digital Experience Platform Customer Service and Technical Support

Founder & CEO at a tech services company with 11-50 employees
My experience with the technical support has been very good. I can say for one example we had an issue with the system and we ended up calling them because we were not solving it quickly. Liferay support actually built the same deployment we had in order to reproduce the problem to diagnose it. They actually went all that way in order to understand what the issue was. They managed to give us a solution. It took some time because they really had to do a lot of work around that problem to discover where the issue was. But I don't see that kind of support from other vendors. They went a long way in order to help us. It was a crucial problem and it was not anything standard. If they are willing to do that much they are delivering excellent support. View full review »
IT Consultant at MFI
We have not received support from Liferay because we have done everything through the integrator. We would prefer to have our people trained than getting support from Liferay itself. This is something we are working on at the SLA level. View full review »
Software Factory Manager at RealT Technology
I like to participate on some of Liferay's symposiums in Italy. We've found the company to be managing the architecture in Italy quite well, and we've been quite satisfied with them. View full review »
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