The solution's technical support is excellent. I rate the technical support a ten out of ten.

I would give the technical support a rating 10/10. It is effective against bugs, with engineers replying to tickets very quickly. In the resolution, they provide you with patches in order to resolve issues as soon as possible.

You can count on different levels of support, according your requirements and budget.

Technical support is 10/10.

My experience with the technical support has been very good. I can say for one example we had an issue with the system and we ended up calling them because we were not solving it quickly. Liferay support actually built the same deployment we had in order to reproduce the problem to diagnose it. They actually went all that way in order to understand what the issue was. They managed to give us a solution. It took some time because they really had to do a lot of work around that problem to discover where the issue was. But I don't see that kind of support from other vendors. They went a long way in order to help us. It was a crucial problem and it was not anything standard. If they are willing to do that much they are delivering excellent support.  

The technical support is really poor. But we did not face many issues, as it is an open-source product.

I would give technical support a rating of 8/10.

There are multiple levels of technical support depending on your client or whether you have purchased a package. I find them very responsive and prompt in resolving the queries.

Apart from the technical support from Liferay, the developer community is also very active and responsive. Users can also put their issues/requests/suggestions to Liferay JIRA as well.

10/10

Technical support is very nice for the EE customers.

The technical support need was moderate as the tool lends itself to be customized away from the (out-of-the box) OOB portal product. Liferay does not always support these custom components.

We have not received support from Liferay because we have done everything through the integrator. We would prefer to have our people trained than getting support from Liferay itself.

This is something we are working on at the SLA level.

Technical support is better than most.

Technical support is 9/10.

Technical support is very good.

I would give technical support a rating of 9/10.

We received very good technical support. For the Enterprise Edition versions, there is exclusive support. For the Community Edition versions, there are a lot of forums available.

Since Liferay DXP is relatively new, the support is also improving mainly, in terms of helping migration.

Technical support is 3.5 out of 5.

I have never used technical support. The documentation online could be improved (https://dev.liferay.com/). The Liferay developer community is very active, useful, and responsive.

Technical support was excellent.

Liferay has good technical support with a high level of product knowledge.

I like to participate on some of Liferay's symposiums in Italy. We've found the company to be managing the architecture in Italy quite well, and we've been quite satisfied with them.

Support definitely takes their time in looking into issues and helping users. Information about bugs is publicly available and engineers can see how the bug fixing process is going. The community is active in several open channels where advice can be found for development and for administration alike.

Liferay provides multiple levels of support for their users. When we raise any support ticket, we get a prompt and quick response from their support staff.

Support is fair enough. I have seen that the technical support varies based on the region where you purchased the product.

For example, technical support in Europe and the Americas is very, very good. These regions have very good technical folks.

I've been using mostly the Community Edition, but for customers with critical apps/sites I think the Enterprise Edition is good value.

I'm currently not a user of the official tech support but the forums and the web is full of useful information. When that fails, we can always look into the source code t understand what might be going wrong.

Unfortunately, our company only allowed certain individuals to access Liferay technical support. For any kind of technical issue or training, we had to go through our fellow employees.

I would recommend that more employees get access to Liferay technical support. I would have found that very helpful.

I rate technical support 8/10.

I would give technical support a rating of 3.5-4/5.

8/10

9/10

Customer service is very high.

Technical support depends on the subscription, but it is good.

I have never taken technical support from the vendor.

Technical support was good.

I rarely required any technical support apart from the patch releases.

I didn't use technical support.

I didn’t use technical support.