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Enver Altin
Founder at Atmosphere
Real User
Top 10
Nice cloud management panel and easy to create new servers, but there is no managed database feature or role-based access control

Pros and Cons

  • "The cloud management panel is nice."
  • "They don't have role-based access control, which is problematic for us."

What is our primary use case?

Our use cases involve their virtual server (VPS) solutions, which we have used since we first started with them. They also have a wonderful DNS service, and we use that as well.

For most of their existence, VPS is more or less what they have been providing.

How has it helped my organization?

We're happy that it works, and we're happy that we have never had to contact them. They have been proactively managing hardware issues and network issues for us. These are all nice things and these are reasons we're keeping using Linode and not going elsewhere.

That said, we're moving part of our business from Linode to one of the local companies because of regulations in privacy laws. In Turkey, we have to serve local, Turkish customers using a local provider because by regulation, we're not allowed to move certain kinds of data out of the country. This means that we're obliged to use one of the local companies, but otherwise, for our global services, we intend to keep using Linode.

Considering the features we use, I would not say that we're an extensive user. For example, we don't use volumes, object storage, or Kubernetes. We do have a number of servers and we're using the DNS service exclusively. We don't have any other DNS servers.

What is most valuable?

The cloud management panel is nice.

It's very easy to create new servers.

The VPS and DNS servers work smoothly and we're happy with what we have.

It is important that Linode offers worldwide coverage through multiple data centers, although for us, if they covered only Europe and the U.S., we would be fine with it.

What needs improvement?

They don't provide managed databases so when we need one, we have to build and install a server and manage the database by ourselves. This is an important feature for us that should be added. Currently, the object storage and volumes features are insufficient for our needs. We need an actual database.

They have recently started to provide cloud firewall service on some of their data centers but it's not widely available yet. This is something that would be nice to have, although it's not very important.

Having a load-balancer feature would be nice, and I have been reading that this is something that they have been working on for the past few years. It's surprising that they're very slow when it comes to implementing certain features.

They don't have role-based access control, which is problematic for us. Imagine a case where you have multiple departments and you have a number of servers and you want to give limited access to some departments or some people. You just can't do that. Another example is that when you have an additional user account on your panel, that user will have access to everything. They will be able to reboot servers, modify DNS records, or do dangerous things that you don't need them to or want them to. Role-based access control is something that Amazon provides, Google provides, and Azure provides, and it's unfortunate that it is not available as a feature.

For how long have I used the solution?

I have been using Linode for approximately 16 years, close to the entire time that they have existed.

What do I think about the stability of the solution?

Linode has been very reliable for us. We have had no downtime in the past year and during the past ten years, I think that we have had less than 20 minutes of downtime in total. Stability-wise, it is awesome.

What do I think about the scalability of the solution?

Linode is not very easy to scale.

The Kubernetes cluster feature is nice and I suppose that it is easy to manage, but we don't use it.

In the case we need some performance, we have API access and we can create servers on-demand, but Linode's cloud doesn't really compare to Amazon's offerings. They don't have anything comparable to Amazon's Lambda. It's a function as a service. It's a new paradigm, basically. It's called serverless computing. Linode doesn't provide this or anything close to this. It's a leap forward in the industry, and it's another thing that is missing from Linode. It could be a problem for some people but not for us.

In terms of scalability, we're happy with what we have because we usually scale slowly. It's not like we're going to have a few million more customers on our doorstep in less than an hour. It's going to go up slowly for us, so we can anticipate and plan against it and we can create new servers or scale-out infrastructure by keeping track of it and doing much of the work manually.

Ultimately, Linode does not help us scale up. We do most of the work manually. If, however, they provided a managed database, we could scale more easily, which would be nice.

How are customer service and technical support?

Linode provides 24/7, 365, no-tiered human customer support, but it is not important to us at all. We're mostly self-sufficient. Also, in case something goes wrong, I understand that they have a team that tracks downtimes, outages, and other problems. They usually respond to problems before we need to talk to someone.

The support is proactive in this regard and so far during the whole time, the 16 years we've worked with them, we never had to talk to a human being, not even once.

Which solution did I use previously and why did I switch?

Depending on the project, we still use servers by other providers. For example, we have a small number of servers on Rackspace and DigitalOcean. We have a number of servers on Google Cloud, as well.

In our previous projects, we used Amazon a lot. We don't use them anymore, however, because we don't need to.

How was the initial setup?

The initial setup is very straightforward.

You start by creating a user account, then you enter a credit card number and you create a server and you're good to go. For anyone in their target customer base, they would find it very easy to become a customer or create a user.

The last time I did this, it took three or four minutes. 

What's my experience with pricing, setup cost, and licensing?

The pricing is nice for us. It is a little cheaper than Google or Amazon, more or less on par with the other competitors.

The pricing model is very straightforward and it suits us. It may not suit everyone, but it suits us. The pricing model is easy to understand.

At this point, the pricing is not very important for us. We would be happy to pay between 20% and 50% more if there were a number of features available. Unfortunately, they're not available and have not been so for a very long time.

Which other solutions did I evaluate?

We don't use Amazon or Google or Microsoft Azure, but if we decided to use them, Linode would have saved us a significant amount of money. We're probably paying 30% of what we would have paid to Amazon or Google.

The other providers do have additional features but we choose to stay with Linode because it's slightly cheaper. Also, we are used to Linode. When we first started doing business, everyone was building their own database servers and we got used to this model. We don't want to change providers for this alone but if Linode provided this feature, we would definitely use it.

What other advice do I have?

We don't use these Kubernetes or Docker deployments and we have no intention to use them. They are recent features, available for perhaps the past three or four years, and we don't plan to use them.

My advice for others who are looking into Linode is that if they only need DNS and VPS and maybe self-managed Kubernetes, Linode is one of the best because it's so reliable. To me, it's like a bridge. You buy it, and you don't think about it for years. For us, that was the experience.

We're technically capable of managing our own hardware, so Linode is just taking away the burden of managing hardware by ourselves. This leaves us to manage our own service and software. If people are basically looking for VPS solutions and Kubernetes, they're like a bridge. Linode is so reliable that you won't need to talk to any customer service agent, and they are one of the best globally.

In summary, Linode needs to expand its portfolio of features. It's pretty basic currently, and while it's nice to be basic, some people like us need more features. We actually need them and if we had the incentive to move to somewhere else, we would consider it. We currently don't have an incentive, because our business is not growing explosively. However, if we had to grow quickly and have a huge number of users, of course, we would have to think about managed databases and load-balancers and firewalls and role-based access control, and the other features that are missing on Linode. We would have to migrate to somewhere else. Currently, we don't have that problem.

We have been a happy customer, most of the time.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Maxi Cooper
Co-Founder at Menze
Reseller
Top 10
Helpful support, simple to manage, good visibility of usage statistics

Pros and Cons

  • "The simplicity by which you can handle your inventory is one of the things I like the most."
  • "It would be nice if they had more data centers in Latin America."

What is our primary use case?

I have two use cases. I work mostly by developing e-commerce sites for companies and the first use case is to develop the infrastructure, the hosting solution for those e-commerce platforms. This is done mostly in Magento, WordPress, Drupal, and other open-source platforms.

We also have our own solution, which we host in Linode. It is a software as a service platform that connects Mercado Libre with Zendesk, which are two separate companies, and we join them through middleware.

How has it helped my organization?

Linode offers a relatively small but well-focused set of cloud services, which is important to us because while they only offer the basics, they do it very clearly and very easily. They have simple pricing, good support, and good guides to help you. Most small companies like ours don't use most of the features that other cloud computing providers offer, so having a simpler set of features makes it easier for us to handle.

Linode offers worldwide coverage via multiple data centers, although it is not very important for our use case because we work mostly in Latin America. There is not much coverage here, so we use the USA data centers. We don't have any customers in other parts of the world, such as in Africa, Asia, or Europe, so coverage elsewhere is not really important.

Having a reliable partner like Linode has helped us to rapidly grow our infrastructure, and they were able to focus when we have had any kind of problem.

This product has absolutely helped us to accelerate innovation, for example, when we had to migrate the architecture of our SaaS solution. It was really easy to deploy new hosts and make the necessary changes to our infrastructure so that they could communicate between themselves and the outside. Whenever we had a problem, we were able to contact Linode and they helped us. For example, there were some technical specifications that we were missing. We also used the guides that they provided to secure the servers and to communicate with them. I believe it was done quite quickly, in fact, because of the help that they provide.

What is most valuable?

The simplicity by which you can handle your inventory is one of the things I like the most. You can easily create new hosts, destroy existing hosts, or do migrations.

I like the statistics that they provide, such as usage.

They have a good solution for accessing the servers if you accidentally get locked out.

The support they provide if you have any type of problem is great.

What needs improvement?

It would be nice if they had more data centers in Latin America.

Although not for our use case, I believe others would benefit from having support in other languages. For example, in this region, there are people who speak Spanish and Portuguese. This is the same for the guides, where having translated versions would be helpful.

For how long have I used the solution?

I have been using Linode for approximately six years.

What do I think about the stability of the solution?

We use Linode on a daily basis, or at least very often.

The stability is quite good, although it's not perfect. We have had perhaps two problems in the six years that we have been using it. In these cases, the whole data center was down for a short time. I don't remember how long, but it was perhaps an hour or two. For us, its stability is acceptable.

What do I think about the scalability of the solution?

For our very small company, it's completely elastic. I don't expect that we have much growth ahead but I think it will be completely flexible. At this point, I have tested having more than a few servers at a time.

At this time, it's only me who is working with Linode.

How are customer service and technical support?

The fact that Linode offers 24/7/365 no-tiered, human support is very important to us because our services run 24/7, and like most technology, problems can arise at any time. If you have the type of problem where you believe that there's something wrong with an upper level of the infrastructure, it would be very difficult if you couldn't access support on their end, for example during a weekend or at night. For situations where you have a critical event going on, 24/7 assistance is obviously very important.

Which solution did I use previously and why did I switch?

I have used other cloud platforms in the past, although I have never contacted support for them. The services that I have used are GoDaddy, DigitalOcean, LatinCloud (previously known as EL Server), and Amazon a few times.

I switched to Linode for simplicity and pricing. Also, I believe in open-source software, which is what I primarily use, and I believe that Linode is aligned with that vision, as well.

Now that I have been using it, I am very happy and don't see any reason to change.

I believe that Linode has saved us money compared to other cloud providers, but I haven't studied the figures to see how much this might be.

How was the initial setup?

The initial setup is straightforward. It was just a few clicks to get started.

The first time we had to create an account, we filled out a form and put in our information. It included our name, email address, password, and so forth. Then, to deploy Linode takes another two or three clicks. It couldn't be easier.

Of course, then you have to configure it, but the actual deployment is as easy as it gets and it takes only a couple of minutes to complete. For configuration, the length of time it takes depends on what it is that you want to do. However, for a basic setup, it might take 15 minutes. You can also save templates for cases where you want to use the same type of configuration. Often, you can configure very quickly with no time for configuration, because the saved configuration can be deployed.

There is support for deployment using the API, although we have never done it that way. I expect that using the API would only mean that it takes a few seconds to deploy.

What was our ROI?

We have seen ROI because this is a cost for us, and compared to other solutions, it minimizes the cost and generates a positive income.

What's my experience with pricing, setup cost, and licensing?

The pricing model is simple and that's important to us because, for example, Amazon is really complex and you have to spend a lot of time to understand how much you are going to spend on a certain solution. It's great for us to be able to simply add a few numbers and know how much we expect to spend.

There are costs in addition to the standard licensing fees to include things like extra public IPs and backup services. I believe that additional public IPs cost $1 each. As I recall, everything is documented on their pricing page and there are no hidden fees.

What other advice do I have?

My advice for anybody who is considering Linode is to try it out. It worked for us and I think it would work very well for any users that do have the technical knowledge to take care of the system administration. If you're technical and looking for a stable solution then you should try it because it's easy to use. They do offer a managed solution as well, although it's not as easy as utilizing a web hosting company.

The biggest lesson that I have learned from using Linode is the importance when it comes to thinking about all of the points of failure. In particular, which ones you control and which ones you don't, and whether you have to rely on a partner, like them. We did experience downtime on a couple of occasions and it was really bad for us, so pay specific attention to that and be aware of the risks.

I would rate this solution a nine out of ten.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller/Partner
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Learn what your peers think about Linode. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
Rudolph Pereira
Team Lead at a tech services company with 51-200 employees
Real User
Top 5
You have complete freedom to configure it anyway you want

Pros and Cons

  • "For small businesses and people who have some technical skills and are good with Linux command line, this solution is great. I love Linode because it is very fast. Whereas, the same configuration on Azure and AWS will be so slow. The best thing is that their pricing and speed are great."
  • "I would like Linode (without cluttering things) to provide some type of DevOps workflow where people are configuring their pipelines from running their tests and deploying to their test server. Once approved by clicking a button, it just gets deployed to production. I would like something like Azure DevOps, which we use for large applications, and would be something nice to have in Linode."

What is our primary use case?

We use Linode in our projects. We have one Linode, and it is quite straightforward. We have one Linode provisioned, which is running on the LAMP stack.

We are using the latest version.

How has it helped my organization?

It makes the LAMP stack easier to manage. We just send one command, then automatic updates and security patches happen. We then just use some source code control, like GitHub or Bitbucket, which has helped us because I feel their prices are quite competitive. Sometimes, we need a lot of test applications to show things, do PoCs, and have test sites. So, it doesn't make sense for us to go with the big cloud solution, which is expensive. This way, you don't need to spin up some test sites or test applications for PoCs for just some UAT type of things. This has helped.

What is most valuable?

I like how if you are an older developer and have some development experience, then it is very easy to get to the foundation, which is cool. Then, you have complete freedom to configure it the way you want. Also, Linode is fast.

It is very focused and doesn't have a lot of features. For example, it doesn't have the complete DevOps pipeline. You can configure it directly using UIs, configuring the entire pipeline and even your project management, which is what we get in something like Azure. It is good to have that focused approach. 

For small businesses and people who have some technical skills and are good with Linux command line, this solution is great. I love Linode because it is very fast. Whereas, the same configuration on Azure and AWS will be so slow. The best thing is that their pricing and speed are great.

What needs improvement?

While Linode works well for people who have some technical experience, e.g., I am good with Linux and very comfortable with the command line, I can understand how people who are not so comfortable with the command line probably prefer a lot of feature-based cloud services.

I would like Linode (without cluttering things) to provide some type of DevOps workflow where people are configuring their pipelines from running their tests and deploying to their test server. Once approved by clicking a button, it just gets deployed to production. I would like something like Azure DevOps, which we use for large applications, and would be something nice to have in Linode.

For how long have I used the solution?

I have been using it for the last two years.

What do I think about the stability of the solution?

It is very stable. We haven't had any issues.

What do I think about the scalability of the solution?

Scaling up has been easier. We just scale up the node, then it scales up. One thing is if you want to scale up, then you cannot scale down. I have tried that a few times because we have certain seasons in the year where no one is using the application. So, I tried to scale down, but Linode doesn't allow that. However, scaling up was quite easy and fast.

Our applications are currently being used in Southeast Asia. Our clients are region-focused and very rarely will we have an application used outside this region. Performance-wise, it is more important how you build your application than having data centers everywhere unless it is a very high-end application. However, we don't have those kinds of applications, where thousands of users simultaneously work across the globes. 

We are set for scalability because we have small businesses and don't need a very high scalability, where we have something like Kubernetes or one of those high-end, complex scaling pipelines. We have not needed those things. We just have to scale the node, going from two CPUs to four CPUs and upgrading the RAM.

We are using it for small applications and are happy with that. However, there are no new projects on the horizon, so we are just maintaining the solution.

How are customer service and technical support?

The couple of times that I have raised tickets, they replied within a day or two, but I never had an emergency situation. Their support is good.

Which solution did I use previously and why did I switch?

We came across the solution through Linode's advertisements. We used it for the free trial period, liked it, and purchased it.

How was the initial setup?

I didn't have any problems with the setup. It was quite straightforward and easy. Basically, you select what you need, then they give you access and you go on from there. It took 10 to 15 minutes.

Once you set up Linode, then you have to install some basic things. You install your source code software, like GitHub, with your application source code. It was quite straightforward.

What about the implementation team?

I did the deployment.

I am the only person who uses and maintains Linode currently. Someone else looks at the other cloud solutions.

What was our ROI?

I have been using it for two years. Linode compared with other solutions must have saved us around $300 to $400, max.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are good. It is very straightforward and simple. I would like more options, e.g., if I want to upgrade my Linode right now, then I have to double it. I would like another option than that.

Linode is not as expensive as Azure and AWS. I feel that Linode is able to give very competitive rates. I find other providers, like Google and AWS, expensive.

Its price-to-performance is better than other big cloud providers, like Azure, Google, and AWS. It has saved us money. While their rates might look the same, their servers tend to be slow. So, if you want the same speed as Linode in other big providers, then you need to go for a higher end solution and the costs will double. I think Linode's rates are good because the performance of their servers are good.

I just pay for the server and other things that I use, like their object storage. There are no hidden costs.

Which other solutions did I evaluate?

Once you open a new account, they give you some free credit. We used that free credit and liked the solution. So, we went ahead with it.

We use Azure a lot for our big business applications. Usually, we end up comparing and seeing things over there, determining how Linode would have handled this. I have tried out Linode analytics. Mostly, for innovation, we look for that in Azure with their side pipelines and DevOps. 

We looked at DigitalOcean, but never used it.

What other advice do I have?

They try to give you the basics, They try to remove complexities, keeping the platform as basic and simple as possible. That is why the system works very quickly. This is a good model to take forward and better than going with the shared systems, like GoDaddy, because you have total control of what you want to install, upgrade, and where you want to apply security. You have total control over the server. Other shared systems don't have this because they are slowing due to sharing your sources. So, I really liked this model of Linode.

If you have some confidence or experience using the command prompt, then this is the best thing to go for. If you have the technical expertise to manage the server directly, then this is the best thing because you will save a lot of money, not going for a higher end, like Google or Azure. You will save money and get better performance. However, if you don't know how to manage the server directly, then you might have a hard time and need better support from Linode to set up your servers. Other than that, it is the best choice.

I would rate Linode as a nine (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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LM
CTO at a tech services company with 11-50 employees
Real User
Top 10
We are able to configure and deploy virtual machines on-the-fly, and the setup is straightforward compared to the big providers

Pros and Cons

  • "It is also important that Linode offers worldwide coverage via multiple data centers. The ability to deploy on multiple servers, worldwide, allows us to have distributed services and failover and redundancy."
  • "It would be helpful if they provided the additional Linux distributions that I prefer using. But there is still a workaround. I can do it without direct support. It's a bit more complicated, but it can still be done."

What is our primary use case?

In the beginning I needed something to host domain name services for the domain name that I had registered. I also use it for email and file sharing. We were pioneers in that regard, in April 2008, going fully online for the company, with everybody working from home and interacting through the platform that we set up with Linode.

How has it helped my organization?

Linode's services accelerated our company's innovation, in a way. It facilitated this transition where, right now, everybody is working from home. But in April 2008, very few companies were doing so. We were able to do so because of their services and because they made it so easy to configure and set up.

Linode has saved us money compared to what we would pay other cloud providers, absolutely. It's hard to tell how much we have saved because we've only evaluated the others, we haven't really full-scale used them. At some point our own service was co-located with a provider, which was a different model, but that certainly was far more expensive, three to four times more expensive.

What is most valuable?

The most valuable and important thing is that it is a hosting platform where I can configure and deploy virtual machines on-the-fly. 

It is also important that Linode offers worldwide coverage via multiple data centers. The ability to deploy on multiple servers, worldwide, allows us to have distributed services and failover and redundancy. We added some features to our platform that leveraged that and helped us do it in a distributed manner.

What needs improvement?

It would be helpful if they provided the additional Linux distributions that I prefer using. But there is still a workaround. I can do it without direct support. It's a bit more complicated, but it can still be done.

For how long have I used the solution?

I opened an account with them in April 2008.

I haven't used it for the whole of those 13 years. There have been some interruptions for a while when I haven't needed the service. But I have used it pretty much throughout that period.

What do I think about the stability of the solution?

So far the stability has been very good. We have never had unplanned downtime.

There has been planned downtime, but that was announced well in advance, whenever they had to roll out patches to hardware and software. We were notified a month, or sometimes even more than a month, in advance. So we were fine in preparing 

And whenever they have had a failure, they seem to have a very good predictive failure system that notifies them. So even then, they gave us two or three days' notice about the need to restart environments. It's been good.

What do I think about the scalability of the solution?

For what we need the scalability is fine. The platform gives us all the computing power required. When we scale our solution up, we have features in our own solution that help us leverage multiple distributed environments and multiple machines. So we do not need support from the provider for this. It's not like we need any kind of clustering solution from outside our company. We do that kind of thing ourselves.

We are happy with what they provide, but others probably would need more in terms of scalability.

All our employees, about 30 people, are working from home, so everybody is connecting to this platform. We are building enterprise-level software for supply chain planning for other companies. It's not only our own employees who connect to do their regular day-to-day jobs, but we also deploy an environment for our customers, which they connect to and run data integration on. With our customer users, there are about another 50 users.

We plan to increase usage of Linode, absolutely. As we grow, as we get more customers of our own, we will configure and deploy more environments to serve them.

How are customer service and technical support?

Their 24/7/365, no-tiered, human customer support is very important, although we very rarely use it. But it's important to know that there's somebody there, in extreme cases, that we can reach and talk to.

Their support is 100 percent very good. Whenever we needed their support they were there for us and they provided everything we needed. When it comes to the flexibility and overall responsiveness of Linode, compared to the other major cloud providers I have worked with, they're great. I don't know how big Linode is, but they certainly are a big company, yet they still give you the impression of a mom-and-pop shop, where you have direct personal service. You're not interacting with a big corporation with a technical support center somewhere overseas. The interaction gives a very personal feeling and it's great.

Which solution did I use previously and why did I switch?

I was looking for a very simple solution provider. I'm not looking for a complex solution added on top of that. That's why I use Linode instead of Amazon Web Services or Google. Being a technical person myself, it's easier to get the basic thing and to configure it the way I want, as opposed to a less sophisticated person who would want all the additional services on top to help them navigate through things.

How was the initial setup?

The initial setup is very clear and straightforward. I've been using Amazon Web Services too, because I was interacting with another company and they had set up with Amazon Web Services. Comparing them, I find Linode more straightforward and to the point. With Amazon it was very hard to figure out everything you need.

To set up an environment using Linode, the part that has to be done using the Linode tools, takes less than an hour. Of course, there's the actual configuration of the environment in addition, but that would have to happen on any platform. But having the environment positioned and ready to go doesn't take long at all.

Which other solutions did I evaluate?

Recently, I've been looking at Google Cloud Platform and Amazon Web Services, and we have also used Azure, and I'm still far more happy with Linode than any of those. Surprisingly, Azure has been better than Google and Amazon, but not that much.

One key difference is that pricing is very hard to come by and to understand with all the bigger companies. Their pricing models are so weird and it's hard to figure out exactly how much I am going to pay for this kind of service. Everything is piecemeal. With Linode, it's simple and straightforward. You know exactly what you will have to pay at the end of the day.

What other advice do I have?

Everybody's needs are different, but if you have the level of technical knowledge, and if you're looking for a simple, straightforward solution, where you are able to configure and customize it to the way you want it, Linode is the ideal platform. They provide you with the support in that regard. If you don't have the technical capabilities in-house and you need more support from the provider to deploy more elaborate solutions, then maybe others would be a better fit. But as long as you have the in-house technical capabilities, Linode is a better fit, in my opinion.

It does what we want it to do. Over the years they have grown and implemented many features. There isn't anything in particular that I would request from them. The services have always been very effective and quick.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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RW
Director at Picosoft
Real User
Top 5
Prompt and professional service, easy to set up, supports many versions of Linux

Pros and Cons

  • "Generally speaking, I have not found any faults using Linode. For what we wanted, they provided a complete solution."
  • "When it comes to marketing and exposure, Linode needs improvement because I just randomly found them by looking for Linux solutions."

What is our primary use case?

We're a software company that uses a 1980s American product called Appgen, as an application generator. We've got accounting, finance materials, and information packages running under Appgen and we have a number of hospitals in Victoria, Australia using that for their finances. They tend to run on SCO Unix or UnixWare, but our own version of it, which we use for developing is SUSE Linux.

We've got an in-house virtual machine running there, but I was concerned about backup. My original reason for choosing Linode was it was an affordable Linux cloud node system that could run both Fedora and SUSE Linux.

I just chose on those grounds initially and we didn't do much else with it. But in fact, one of the services that we provide is called Medicare Online, for the Australian government health billing service. In this system, doctors and hospitals bill patients and then claim the expenses back from the government. That's been running the product's security system. Moving on to the web services, I thought when we started developing them, we'll try using Linode.

I think it's very affordable and although my initial intention was just to use it as a backup, I'm mirroring our machine with it. When we go ahead and develop the web services interface, we'll use Linode to do it.

How has it helped my organization?

The company got a lot more out of Linode than I expected. I thought that I was just buying a cloud-based backup, but I'm getting much more than that. I'm getting a really good Linux with technical support.

Essentially, the fact that we're developing web services interfaces and it is all fully supported, is 

What is most valuable?

Given our business model, it is very important that Linode offers a focused set of cloud computing services because it means that we can then mirror our software in the cloud. When we do want to do things like developing web service interfaces then the environment is available. We chose SUSE Linux but we could have chosen Fedora. They offer quite a number of Linux solutions.

Initially and at this point, the fact that Linode offers worldwide coverage via multiple data centers is not important to us. However, our software is becoming obsolete and when they finally stop using it, we'll offer an archive, online inquiry for them. At that point, it will be an important feature.

We have accessed it using SSH on a number of different platforms and it works every time.

What needs improvement?

When it comes to marketing and exposure, Linode needs improvement because I just randomly found them by looking for Linux solutions. If we're in a position where we were trying to persuade our users to put their archive inquiries on to Linode, then perhaps their low profile might be a problem.

For how long have I used the solution?

We have been using Linode for approximately three years.

What do I think about the stability of the solution?

Stability-wise, it is very good. It has never shown any sign of anything wrong and has never run out of space. We had one runaway process which was our fault and they reported it to us.

What do I think about the scalability of the solution?

For the environment that we are in, it's scalable. However, I haven't really tested it or pushed it hard enough to be sure about the scalability.

How are customer service and technical support?

Initially, we didn't have Apache running on Linode. I thought that it was a bit of a Hail Mary, but I asked for their assistance because I was having a bit of trouble loading it. To my surprise, considering the cost of the service, the assistance is not only prompt, but they're very good, very professional.

By contrast, we use Google for our email services, and they're nowhere near as good when you want technical support.

As far as I can tell, their support is available 365, 24/7. The one time I asked for support, I got it very quickly and correctly.

Which solution did I use previously and why did I switch?

I don't know enough about major cloud providers apart from Google Drive. But if you're someone that is working with Linux, it's very good. You can choose which Linux you want and it's a fully implemented version of it, but I haven't tested it against other providers.

The exception might be that Gmail handles the email and I think Linode is far more satisfactory, and much less expensive too.

How was the initial setup?

Using the instructions they gave us, we were given a choice in various things of Linux that we wanted to load and we chose SUSE because we knew that our software would work on that. 

It was fairly straightforward. Without really knowing much about it, it was up and running in half a day. It worked the way it was meant to work, relatively easily.

What about the implementation team?

I deployed it myself and I am the primary administrator.

What's my experience with pricing, setup cost, and licensing?

Linode's pricing model is very simple. When we started with the service, the cost was approximately €5 per month.

Considering the support response, uptime, and price, I find that the price to performance ratio is excellent.

Which other solutions did I evaluate?

I didn't really look at other options before choosing Linode. I was looking for a cloud-based backup service of our Linux system and it was called Linode, and it seemed to do all that and it worked for us.

Given that it only cost €5 per month, it wasn't a big risk so I decided to try the service. After that, I didn't feel the need to try anything else.

What other advice do I have?

Generally speaking, I have not found any faults using Linode. For what we wanted, they provided a complete solution. We're running older versions of SUSE Linux, and when I wanted to download it and start using features, it was all available.

We are not using Linode to the full extent of its capabilities, mainly because we're just using it to back up our in-house Linux. I estimate that we are using only 5% of what it can do. Certainly, for what we're trying to do, which is to copy our backups every night and reinstall them on the mirrored machine, it does it very easily and very quickly.

I'm not sure that Linode supports Unix as distinctly as Linux. Certainly, I haven't tested that, but if it supported SCO Unix solutions as well as Linux, that would make it easier for us. It may well come up in the next year that we want to migrate customers that are running Unix, not Linux.

My advice for anybody who is considering this service is that if their software runs under Linux and they are a Linux solution provider then I would recommend it without hesitation. It supports all of the main flavors of Linux.

Starting to use this product, I didn't have to learn anything because I followed the instructions, chose my version of Linux to install, and everything worked the first time. My only snag was trying to install web services in Apache and I had to ask them for help, but the help came very quickly and was correct.

I would rate this solution a ten out of ten.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Ken Biggs
President at Lone Star Technologies
Real User
Top 10
Great service and support, easy to resize and scale, and easy to manage

Pros and Cons

  • "The fact that you can get a person on the phone has just been fantastic."
  • "I've had some difficulties with some of their IP addresses being banned by certain mail servers."

What is our primary use case?

We're a hosting service, as well as a software development and website design company. We use Linode for virtual servers to host the websites that we design and maintain.

How has it helped my organization?

The relatively small but well-focused set of services is adequate for our use. We install our own software and run our own servers, so they're providing the base system for us.

It is important that Linode offers worldwide coverage via multiple data centers. We don't utilize overseas currently, but that's definitely a plus in the event that we have a client that needs a local server overseas.

Implementing Linode has helped us to accelerate innovation. We moved from having servers in a colo where they were our servers and we maintain the hardware, to virtual servers with Linode five years ago. The ability to move between servers in the event that there's some hardware issue, and the ability to rely on them to maintain their hardware, was a real plus. It took a load off of us having to be concerned about the hardware the systems are running on. Plus, the connection that they provide is high bandwidth and has considerably more than we were being offered by the previous provider.

What is most valuable?

What we find most valuable about Linode is its service. The fact that you can get a person on the phone has just been fantastic. I've gotten to where I just won't use a company that doesn't provide somebody on the phone. There are some issues, especially when you're dealing with something as timely as an issue with a server, where communicating in any other fashion is just not adequate. You need to get somebody on the phone when you have a down issue, and they're very good. You don't necessarily always get the person that knows the most about the issue when you first call in, but they're pretty good about getting it to somebody who can help you.

What needs improvement?

It would be wonderful to have the person that is most familiar with an issue when you call up available on the phone immediately, but I understand that can't always be the case. There are too many different kinds of issues and you need a hierarchy for people to handle concerns.

I've had some difficulties with some of their IP addresses being banned by certain mail servers. I think it's based on the size of their network that they manage and the fact that they have different users within C-blocks of IPs that might be spam filters affecting anybody else that's on that same network. It's a difficult problem to address, but it does affect us occasionally, and having your email rejected is not something any of us like dealing with.

Typically, we try to reach out to the party that is blocking the IP address. On occasion, it takes contacting Linode and having them also reach out and request that the IP be unblocked. So far, that's been adequate.

For how long have I used the solution?

I have been working with Linode for five years.

What do I think about the stability of the solution?

Linode provides the servers for all of our clients, and the stability and availability are extremely good. I think in the five years that I've been with them, there was just one issue where there was a DoS attack. It's been quite some time but from what I recall, it took at most an hour to resolve the problem.

The rest of the time, there have been a few occasions where somebody on the same virtual host as us has been overusing the CPU and we've needed to move the virtual host to another physical server, and that's always been handled promptly. Most of the time, it has been really good.

What do I think about the scalability of the solution?

Resizing Linodes is easy to do. I've not hit the boundaries of the capabilities of their system or even come close to it. There is plenty of bandwidth, plenty of CPU, plenty of memory available, and plenty of disk space. I've had no problems.

Nobody in the company really works with Linode on a regular basis.  Most management tasks can be handled online.   There's probably over the past five years been 10 or 15 occasions where somebody needed to do something over the phone.

There have been two of us that have dealt with Linode, including myself and a programmer that I have working for me. At this point, we don't have a plan to increase our usage.

Which solution did I use previously and why did I switch?

The company has been operating for more than 20 years and prior to Linode, we did not use a similar product. Rather, we were using a colo facility with our own hardware.

How was the initial setup?

The initial setup is extremely easy to manage. It doesn't require anything complicated. It's all online through their interface. You add Linode, delete Linode, pick where you want the Linode to reside, size it, or resize it. It's quite easy.

You can add Linode in a couple of minutes.

Our network layout hasn't changed in years. It's a setup that we've had in place over time and it's not like we're strategizing changes to it all the time.

What's my experience with pricing, setup cost, and licensing?

The pricing model is simple. They don't make things complicated, which is important. We've had to deal with Oracle's crazy pricing, which is based on how many CPUs you're running.

When we consider everything including support, response time, uptime, and price, it makes all the difference to me that you can call and get somebody on the phone, pretty much immediately. Dealing in chat and email is just not adequate when you have an issue.

Using Linode has saved us some money compared to other cloud providers, although it is not our primary concern. Availability of support is much more important than pricing.

Which other solutions did I evaluate?

We looked at other solutions including, for example, Amazon, as well as other virtual server providers. We had some feedback from some of the people we reached out to in making the decision that had provided some good feedback on Linode, so we thought we'd give that a try.

We set up a couple of servers, then I moved some sites over and had a good experience with them. So, we migrated the whole setup.

One of the significant differences between Linode and the other products is the support. We also found their pricing quite competitive, which is another reason that we opted for Linode.

What other advice do I have?

My advice for anybody who is looking for this type of service is to seriously consider Linode.

In summary, this is a good service and something that we benefit from every day. Really, in my experience, they've done a fantastic job and there really hasn't been anybody dropping the ball over there.

I would rate this solution a nine out of ten.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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JW
Software Engineer with self employed
Real User
Top 5
Easy to use, well documented, good support that is responsive

Pros and Cons

  • "I very much like the support that you get, and I think that it's excellent."
  • "It would be helpful if they offered a service where they handle the Linux security."

What is our primary use case?

I used to work as a software engineer for many years and when I retired, I wanted to carry on writing software. I wanted to work on my own vanity projects, rather than anything commercial. My particular interest and hobby is traditional music, so I wanted to develop tools, such as browser applications, websites, and so forth to help people learn and to promulgate traditional music. I needed a server for that, so I decided to use Linode.

I am using a cloud platform that is running Linux.

How has it helped my organization?

My main benefit is that I did not want to maintain my own server. Rather, I wanted to rent server space. In particular, I didn't want to do any of the administrative tasks because it's really boring and I'd have to take care of things like upgrading the physical hardware. It's been eight years now, and I just don't want to do that.

Linode is running virtual machines on relatively high-performance racks and because they actually are upgrading their racks quite regularly, all that's done for me. It's wonderful.

What is most valuable?

I very much like the support that you get, and I think that it's excellent.

I like that the virtual servers are kept up-to-date and they apply security patches immediately. They're very forthcoming when they need to tell you that there's going to be some downtime.

The fact that they offer a small set of computing services is very important for me because I don't want anything extended. I only require basic Linux facilities, and nothing else.

Having worldwide coverage is quite important because they've got their American datacenter, but they also have a good datacenter in London. This is the one that I use because it's more local, and I prefer to have a local server than to have to use an American one. It's well resourced, and they have a lot of computing power there. Also, I've had no problems with it.

What needs improvement?

It would be helpful if they offered a service where they handle the Linux security. Securing your own server is very difficult when you think of denial of service attacks, man in the middle attacks, and other such threats. They have documented it really well, and the documentation is very good, but I struggle to maintain a really secure server because I just don't have the expertise. If there were help available that could be provided, I would definitely pay for it.

For how long have I used the solution?

I have been using Linode for between eight and nine years.

What do I think about the stability of the solution?

I've had my service continually up for eight years with only very tiny outages, which they have warned me about because of upgrades. The upgrades are done very quickly, so I would say that I've had 99.999% availability in eight years.

What do I think about the scalability of the solution?

Scalability is not an issue for me because I've got a very tiny application with a very small number of users. As far as I understand, scalability is very good, but I don't really need it.

At this point, I don't plan to extend my reach. I've got enough capacity and processing power in this server to do everything that I want to do.

How are customer service and technical support?

Whenever I've contacted support, I've always been connected with somebody in America and I've always had a very good response from them. I'm not sure how they are set up, but it seems that they're always available. I have only needed to contact them a few times.

How was the initial setup?

The initial setup is very straightforward, apart from the security, which I find very difficult.

It takes me quite a long time to spin up an environment because I'm not using Kubernetes or Docker or any of these kinds of tools. I do everything very slowly, manually using FTP. It took me about a month to set it up to the point where I was happy with it. This is not a criticism of Linode. Rather, just because I'm operating as one person on my own, I don't have the infrastructure to do this sort of thing with a pre-packaged solution. Instead, I have to do it the hard way.

What about the implementation team?

As a managed solution, they provide the documentation, good IT support, and upgrade the kernel when it needs to be done.

What was our ROI?

ROI is not applicable because it's entirely a vanity project and I'm not being paid for it. It's just for the little community that I am involved with.

What's my experience with pricing, setup cost, and licensing?

I like the level of resources that you get for the price that you pay and feel that it's good value for the money. I pay just over £20 per month and have done so ever since I started eight years ago, which to me is good value.

The pricing model is very simple for what I want, and I've never actually looked at their pricing model in any depth. As far as my own limited view is concerned, it's very simple.

Which other solutions did I evaluate?

I did not evaluate other options before choosing Linode. I looked around to see what solutions the people I respect were using, and I copied them.

What other advice do I have?

Other than the issue with setting up my own Linux security, everything has been straightforward. What I'm contemplating doing, and the one thing that I will have to do at some stage is upgrading my version of Linux. I'm still running a very old version of Linux Ubuntu, as I had it installed when it was Ubuntu 14.

It is now Ubuntu 20, and I just don't want to go through the set of steps required to upgrade it. What I might do instead is rent another server, which is pre-installed with Ubuntu 20, and just reinstall what I need. It would be quicker for me to do that, as opposed to the laborious upgrade.

My advice for anybody who is considering Linode is that if you want to have a cloud solution, based just on the raw Linux platform, with nothing more and nothing less, then this is ideal. It is really simple and bare-bones, straightforward, very well documented, and very easy to use.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Ken Morse
Managing Partner at Ilium Software
Real User
Top 10
Has fantastic support and offers a well-focused set of cloud computing services

Pros and Cons

  • "The number one thing we like about Linode isn't necessarily a service, it's their support. We've found their support to be absolutely fantastic. They've been so outstanding with their support. Every single time we call them and we ask for advice or help, they go above and beyond and it's really made us appreciate what they do."
  • "It's not really an issue with Linode itself but upgrading Linux major versions can be challenging. It would be be fantastic if Linode developed a way to ease transitioning to a major new Linux upgrade."

What is our primary use case?

We primarily use Linode for our company website. We run a pretty large knowledge base on the site for our products. We also use it for our order email processing. All that's done on a Linode-based virtual machine.

How has it helped my organization?

The biggest result is that it performs very well. Our website is quite responsive. Our knowledge base, which has a search engine, is extremely responsive. We do email order processing as well and there has never been an issue with that. We look to it to process things essentially in real-time, perform well, and give users using our site a good experience. That's what we get from Linode.

What is most valuable?

The number one thing we like about Linode isn't necessarily a service, it's their support. We've found their support to be absolutely fantastic. They've been so outstanding with their support. Every single time we call them and we ask for advice or help, they go above and beyond and it's really made us appreciate what they do.

Linode offers a relatively small but well-focused set of cloud computing services. We've never been able to stump support with a question. My experience has been that they're very knowledgeable on the systems they run. When we call and ask for advice on configuring something or setting something up, even though that's not part of their mission, they still are always very helpful and get us up and running.

It is important to us that they also offer worldwide coverage via multiple data centers. Having multiple data centers not only gives them coverage for backing up data across the world so we know that our data is not necessarily just in one place but it can be backed up in several locations. In addition, as so many companies now are international, we can get better performance in different parts of the world by having data centers spread around.

What needs improvement?

It's not really an issue with Linode itself but upgrading Linux major versions can be challenging. It would be be fantastic if Linode developed a way to ease transitioning to a major new Linux upgrade.

For how long have I used the solution?

I have been using Linode since 2016.

What do I think about the stability of the solution?

It's all cloud. We have monitors on our site that let us know if the site goes down for any reason, which would include Linode having a problem. I can only remember one instance where a network segment went out. This occurred years ago. We had a little bit of downtime but they were on it and fixed it quite quickly. Linode is extremely reliable.

What do I think about the scalability of the solution?

They make it very easy to add additional services if we need to. It could be either additional nodes or moving to another node that has more space, more memory, or whatever it is we want. There are quite a few offerings and they're pretty easy to set up. If we ever need to do that, it's certainly there waiting for us.

How are customer service and technical support?

We can call Linode and immediately be connected with someone who's very knowledgeable.

How was the initial setup?

We found the initial setup to be pretty straightforward. They have a fantastic set of documentation that will guide you through setting up almost anything. Between that, and then if something's not clear, you reach out to support who are very helpful. It's really pretty straightforward.

The setup took less than a month, and that was moving from dedicated hardware on a completely different type of Linux over to the Linode on a newer version of a different flavor of Linux. It took less than 30 days.

What about the implementation team?

We did the deployment ourselves but we got advice along the way from Linode.

What was our ROI?

We have definitely seen a ROI. The cost of running on virtual services, like Linode, is so much less than running on dedicated hardware.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite good. We are paying a fraction of what we did when we were running on actual hardware, where we had a machine dedicated just to us. Their pricing is quite competitive from what I've seen.

Their pricing model is straightforward. From looking at their pricing page, it's pretty simple to figure out what it's going to cost.

Which other solutions did I evaluate?

We did evaluate other solutions on the surface. Although, at the time, we had a referral. Someone else that we knew quite well was using Linode and really liked it, so that gave Linode an edge. There are definitely other good providers out there. Linode's support was so overwhelmingly good that that's really what convinced us that we made a good choice.

What other advice do I have?

My advice would be to reach out to Linode, ask questions, and get comfortable with how they're going to support you moving over there. Check out their documentation, which is excellent. That will enable it to be a very smooth transition. They seem to be very willing to help people, even upfront. That would be the way I would do it.

I would rate Linode a ten out of ten. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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