We leverage LiveAction LiveNX primarily for real-time network performance monitoring and diagnostics to ensure seamless operations across our logistics and delivery services. 

Our environment comprises a mix of on-premises and cloud-based infrastructure with numerous remote sites and a large-scale network connecting our operations across Turkey. 

LiveNX aids in visualizing, analyzing, and optimizing our network traffic, identifying bottlenecks, and ensuring a high level of service quality, which is crucial for timely deliveries and maintaining customer satisfaction. 

By providing insightful analytics and visualizations, it empowers our IT team to make data-driven decisions and proactively address network issues before they escalate, significantly enhancing our operational efficiency and responsiveness.

Our company used the solution to provide a good view of traffic movement and issues along the way. For example, the solution can look at a voice quality issue between point A and point B and determine the path, exact issue, and issue point.

Unfortunately, we did not receive the required enhancement support we so had to stop using the solution. 

Primarily, we use the product for monitoring the standard utilization of circuits. The tool has the incredible ability to provide granular details about the traffic passing through an interface on a router or a switch port. It classifies traffic based on the application that is traversing through the interface. It includes various application categories. It gives us the details about the source, the destination IPs, the ports, and the package that gets dropped. If we're using Quality of Service on an interface, it gives the details about which packet code drops in which class. We can infer why it got dropped by looking at the graph.

We use LiveAction LiveNX for our infrastructure, supporting a range of customers.

We were using it for monitoring two of our business units. We were using it on a day-to-day basis to monitor performance, latency, and QoS modeling to ensure that we were properly modeling QoS. This was before pre-COVID when we were all in the office. This platform went away with the business units when those business units got sold. We were one or two versions before the latest one.

We use it to route traffic and monitor through multiple interfaces. We have a management tool for management reports that we can customize and give to a manager if they are interested in the structure. But this tool is more designed for network engineers.

Our primary use case of this solution is monitoring and troubleshooting.