Areas for Improvement include: 

Documentation and Support: Improved documentation and more responsive customer support can help in addressing issues faster.

Additional Features for Next Release: 

Automated Troubleshooting: Features that allow for automated troubleshooting and resolution of common network issues.

Predictive Analytics: Incorporating predictive analytics to forecast potential network issues and recommend preemptive actions.

Sometimes the solution does not register devices properly and that is a bug. 

Device utilization between links needs to be added. 

Improvements are needed for the syslog and NetFlow messages. 

The technical support is not great. 

The product must add proactive alert features.

They have some unique functionality but they need to create a more simplified UI. In terms of changing standard reports, it's sophisticated, and from a customer perspective, it's pretty daunting when they first look at it. LiveAction Live NX should look at standardizing some of those for their customers.

I would love to see the product developing more API integration with other vendor platforms because the problem is they're stamping all over the toes of those vendors that want to do their development. So their API integrations could be improved. For example, what they've done with the Cisco integration is brilliant. However, what they do with other vendors' integrations is not as good.

It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive.

The only downside to this software is the price. It's a very pricey solution. It's very expensive. It requires a good amount of resources in terms of server memory. 

We have a global company that has multiple data centers. If we try to use a data center that is not exactly here in Canada or the United States to reduce our costs, it isn't possible because the tool's performance degrades very quickly with the latency. 

The functionality of the web interfaces can also be improved.

This is a horrible solution and I think everything needs to be improved.