The most valuable feature was how the solution helped us to prioritize tasks. We get a lot of responses and customer complaints on a daily basis. LiveAgent helps us to group our chats or complaints we get based on the day, the hour that we got them. Some customers have similar complaints, so it helps to group according to their complaint. If we have 100 complaints from customers, 10 of the complaints might be on a particular topic, another 10 might be on another topic, another 10 might be almost the same complaint. So, we group them accordingly and it's very easy for us to answer.

The system provides email and a chat function. It has many features which you can choose to implement as well as service level optimization which is a good feature.