LiveChat Benefits

it_user371517 - PeerSpot reviewer
Owner at a non-tech company with 51-200 employees

Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t want to read anymore either, they are looking for immediate answers. This allows our clients/families to have real time conversations with us on their schedule.

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CM
CEO at a logistics company with 1-10 employees

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

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it_user370308 - PeerSpot reviewer
Director of Client Success, Co-Founder at a tech services company with 51-200 employees

Through the capabilities of LiveChat we are able to fully customise each live chat implementation to suit the goals of our clients. We are also able to report on specific detail to allow continued improvement over time.

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Buyer's Guide
Help Desk Software
March 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: March 2024.
765,386 professionals have used our research since 2012.
it_user385002 - PeerSpot reviewer
Director of Global Support at a hospitality company with 51-200 employees

Since we started to use LC we managed to increase out customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all "in real time".

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it_user384630 - PeerSpot reviewer
Customer Service Rep at a healthcare company with 501-1,000 employees

This allows us to communicate visitors to the site that would be just browsing. By allowing us to have a direct conversation to provide pricing or other options that haven't been listed on the site. Live Chat has been so useful for our company.

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it_user365322 - PeerSpot reviewer
Head of Support at a comms service provider with 51-200 employees

At this point we're using it mostly for support. We've added it to our app, so our clients no longer have to use email - they can chat with our support directly for the app.

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Buyer's Guide
Help Desk Software
March 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: March 2024.
765,386 professionals have used our research since 2012.