LiveChat Reviews

Chamakhe Maurieni

CEO at a logistics company with 1-10 employees

Dec 10 2017

Allows us to save automated answers to the most popular customer queries

What is most valuable?

I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries. This has improved customer/helpdesk response times.

How has it helped my organization?

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to… more»

What needs improvement?

The service needs to be more popular than it currently is. I have seen SMEs use helpdesk programs which are not up to par. I will assume they do this as they are not aware of the power of LiveChat.

What's my experience with pricing, setup cost, and licensing?

I will advice potential users to do a free trial at first and see how much LiveChat works for them.

If you previously used a different solution, which one did you use and why did you switch?

No, we did not.

Which other solutions did I evaluate?

We did not. LiveChat was suggested by a friend.

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What is LiveChat?

Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com

LiveChat customers

Our product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.