LiveChat ROI

it_user371517 - PeerSpot reviewer
Owner at a non-tech company with 51-200 employees

We have never evaluated this however I know for a fact that we have taken many registrations and answered many client questions based on conversations with our families on LiveChat.

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CM
CEO at a logistics company with 1-10 employees
it_user370308 - PeerSpot reviewer
Director of Client Success, Co-Founder at a tech services company with 51-200 employees

Some of the ROI's we've achieved for clients can be seen on our website, thechatshop.com. Results have been incredibly positive.

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Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
768,415 professionals have used our research since 2012.
it_user385002 - PeerSpot reviewer
Director of Global Support at a hospitality company with 51-200 employees

I'm not about to write an essay of 120 characters to explain our ROI, I'll just say we earn more than it costs. We use it since 2012, so you do the math.

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it_user384630 - PeerSpot reviewer
Customer Service Rep at a healthcare company with 501-1,000 employees

I really don't have a proper way to describe the ROI other than it is huge and so useful to our business. We can attribute most of our high ticket sales to this software.

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it_user365322 - PeerSpot reviewer
Head of Support at a comms service provider with 51-200 employees

At this point we're using it mostly for support and I can say our customers love it! We plan to use it for sales as well in the near future.

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Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
768,415 professionals have used our research since 2012.