LiveChat Room for Improvement
We have not found areas for improvement. We love it just the way it is. There is nothing we would change or add.
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Chamakhe Maurieni
CEO at a logistics company with 1-10 employees
The service needs to be more popular than it currently is. I have seen SMEs use helpdesk programs which are not up to par. I will assume they do this as they are not aware of the power of LiveChat.
View full review »I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc.
I'd also like to be able to customise what widgets are available in the live dashboard.
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Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
767,667 professionals have used our research since 2012.
I have sent my feedback to their development team. I asked them for more filtering options for reporting and Agent profile permissions. This was because I wanted more options while creating agents profile, skill levels etc. They've added these into a beta version which I'm currently testing.
View full review »It would be nice to be able to search the previous archives.
I would like a gallery of animated GIF icons.
View full review »I couldn't find any. At the level we're using it right now we've got everything we need, so it's hard for me to say what can be improved.
View full review »Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
767,667 professionals have used our research since 2012.