LiveChat Room for Improvement

it_user371517

Owner at a non-tech company with 51-200 employees

We have not found areas for improvement. We love it just the way it is. There is nothing we would change or add.

Chamakhe Maurieni

CEO at a logistics company with 1-10 employees

The service needs to be more popular than it currently is. I have seen SMEs use helpdesk programs which are not up to par. I will assume they do this as they are not aware of the power of LiveChat.

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it_user370308

Director of Client Success, Co-Founder at a tech services company with 51-200 employees

I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc.

I'd also like to be able to customise what widgets are available in the live dashboard.

Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.

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it_user385002

Director of Global Support at a hospitality company with 51-200 employees

I have sent my feedback to their development team. I asked them for more filtering options for reporting and Agent profile permissions. This was because I wanted more options while creating agents profile, skill levels etc. They've added these into a beta version which I'm currently testing.

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it_user384630

Customer Service Rep at a healthcare company with 501-1,000 employees

It would be nice to be able to search the previous archives.

I would like a gallery of animated GIF icons.

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it_user365322

Head of Support at a comms service provider with 51-200 employees

I couldn't find any. At the level we're using it right now we've got everything we need, so it's hard for me to say what can be improved.

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