We found we could get along with one user on at a time, however we recently increased that option and it makes it easier as our team doesn’t need to communicate their availability amongst themselves.

I will advice potential users to do a free trial at first and see how much LiveChat works for them.

You can easily scale up and down the number of seats you need and only be billed pro-rata which is perfect for keeping control of costs and scaling as required.

It's always a question what was before, the chicken or the egg, right at start your customers will probably need to get used to the idea of having this option but when it starts you will increase number of chats rapidly, so try to make some tests first and have faith, add more agents to the job.

I would start with one license, and then if you find that it isn't enough or want to track each employee, increase the licenses. I found the Team plan to be the most beneficial.

You must remember that the prices are per seat, not per created agent. It really does make a difference. We're using a Team plan and I think it fits perfectly into our needs.