The live chat is invaluable. We also found that we cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions with our clients that we might not otherwise know about.

I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries. This has improved customer/helpdesk response times.

- LiveChat's exceptional support, available 24 hours a day, 7 days a week.

- Javascript and REST API, enabling custom integrations to suit the needs of our clients.

- Unlimited customisation of team structures allowing proper chat routing through to the correct agents.

- Transcript data retention.

- Full CSS customisation.

- Ability to stack requirements in greetings allowing highly targeted proactive invites.

As a manager I use all features, but reporting and setting are my personal favorites because they're easy to use and provide data that helps you with the right decision.

The ability to customize the button look and feel, as well as utilizing an animated GIF to increase the amount of interest in contacting our sales team has been so beneficial. Archives have been great in finding previous conversations between sales and customers.

The two things I found the most useful are real-time monitoring and proactive invitations. We no longer have to wait for visitor's reaction - we can engage them!