LogicMonitor Reviews

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Real User
Principle Systems Engineer at a Consumer Goods with 501-1,000 employees
Nov 06 2017

What is most valuable?

Integration with a wide variety of infrastructure systems is the most valuable feature; most critical to us was VMware integration and Citrix NetScaler integration. We use a lot of other products with LM, as well, but the biggest gaps we had... more»

How has it helped my organization?

Good, accurate dashboards: I can pull data from multiple sources, whether it is VMware CPU Ready stats, server CPU utilization, application metrics (MySQL, etc.), load balancer metrics, and even 3PAR storage metrics and show them all in one... more»

What needs improvement?

I much prefer the older UI for managing devices and dashboards. They gave assurances that they would not retire the old UI before making it feature parity with the new UI, but they did not follow through with that. I was a VERY happy customer... more»
Real User
VP Engineering at Impulse
Aug 24 2017

What is most valuable?

* Impulse needed a solution that required minimal effort and training to add monitoring to our network and system hosts. Through the use of LogicMonitor's expansive monitoring library and host detection technologies, we are able to monitor... more»

How has it helped my organization?

Before we deployed LogicMonitor, Impulse relied on a variety of open source tools. Each tool performed a specific task. Our staff often was overwhelmed in navigating/understanding each tool in order to collect the information necessary.... more»

What needs improvement?

The new/beta web portal and its REST API are a work-in-progress. This transformation for LogicMonitor is an exciting refresh, and is enabling customers like Impulse to provide feedback along the way.
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Real User
NOC Manager with 51-200 employees
May 22 2017

What is most valuable?

My entire team and I are in LogicMonitor all the time on a daily basis. The entire tool is extremely valuable, especially the dashboards and alerts. The escalation change and API integration are also huge for us, making alerting seamless.

How has it helped my organization?

We've seen huge improvements since our initial installation and going live. We were using the old Zenith product, and switching from that to LogicMonitor has resulted in a huge jump in service. With Zenith, we had to develop monitoring with... more»

What needs improvement?

I'd like to see the NetFlow reporting get better and the new UI needs some work. I'm aware that they're working on the new UI, but everything else just functions and works.
Real User
Executive Director of Technology Infrastructure Services at a university with 1,001-5,000 employees
Sep 14 2016

What is most valuable?

* Rapid provisioning of reasonable baseline metrics for APM * Off-site monitoring * Synthetic monitoring * RESTful API

How has it helped my organization?

My team was recently in a situation that required disruptive maintenance to the college’s firewalls, and we needed a mechanism to verify that external web services were operational once the maintenance was concluded. In the past, my team... more»

What needs improvement?

The portfolio of pre-packaged services that LogicMonitor can monitor does not seem to be expanding very quickly, and there isn’t a quick or easy way for self-service expansion without the same amount of development that would be required for... more»
Real User
Infrastructure Manager(APAC) at a tech services company with 501-1,000 employees
Nov 08 2016

What is most valuable?

* ESXi monitoring * Cisco Routers and switches * Netflow * Batch Job and Event source monitoring * SQL and Application monitoring * Web service monitoring * Config managemet

How has it helped my organization?

The support team had to go through a rigorous manual process when a site went offline. The agent-based monitoring system will only send you “server up” and “server down” alerts and does not give you the complete visibility of a problem. Now... more»

What needs improvement?

* Management features * Remote access features * Application monitoring * Predefined report templates * Dashboards * Application config management
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What is LogicMonitor?

LogicMonitor's automated SaaS performance monitoring platform provides IT Ops teams with end-to-end visibility and actionable metrics to manage today’s sophisticated on-premise, hybrid, and cloud infrastructures. Deploy and manage your monitoring faster and automatically with AutoDiscovery™ of devices. Act on infrastructure performance data using built-in and customizable dashboards, performance forecasting, and complete reporting. Use built-in workflow capabilities including alerting routing and escalation management to improve your IT team’s issue response and resolution time. LogicMonitor is headquartered in Santa Barbara, California, and has offices in Austin, London, Singapore, and Chengdu. The company is a NetApp, VMware, Dell, HP, Citrix, and AWS technology partner

LogicMonitor customers

Citrix, National Geographic, JetBlue, Zendesk, iVision, TekLinks

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