LogicMonitor Customer Service and Technical Support

Nate Amsden
Principle Systems Engineer at a Consumer Goods with 501-1,000 employees
Technical support is pretty good; I have been happy with most of my tickets being resolved. View full review »
Senior Consultant at a tech services company with 51-200 employees
LogicMonitor has fantastic chat support 24/5. Monday to Friday you can contact them all day and they answer almost immediately. The support staff are very educated and can guide you on how to find stuff and fix it yourself. Instead of just doing it, they teach you how to find the correct information and do it on your own which may seem a bit strange, but I haven't learned this much in years. They do a great job and are very nice too. They don't let stuff go. We have had a couple of deeper issues and they take them seriously. If they can't help you right away, they will work on them and contact you later. View full review »
Service Developer at Retune AB
Great technical skills and a really fast and competent support. View full review »
Find out what your peers are saying about LogicMonitor, Paessler AG, SolarWinds and others in Network Monitoring Software. Updated: October 2019.
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