LogicMonitor Customer Service and Technical Support

Nate Amsden
Principle Systems Engineer at a Consumer Goods with 501-1,000 employees
Technical support is pretty good; I have been happy with most of my tickets being resolved. View full review »
Jessie Bryan
VP Engineering at Impulse
Customer Service: "Chat with an Engineer" is an excellent tool, and I commend LogicMonitor for offering this. LogicMonitor has experts answering questions, and also training it's customers along the way. They explain things that are easy to digest/understand, and follow up on issues to make sure everything is taken care of. I would give "Chat with an Engineer" a 10 out of 10. Technical Support: Oftentimes, the technical support team is the same team as "Chat with an Engineer" -- 10 out of 10. They are well-trained, and able to keep up with the changes in the product over release deployments. View full review »
Senior Consultant at a tech services company with 51-200 employees
LogicMonitor has fantastic chat support 24/5. Monday to Friday you can contact them all day and they answer almost immediately. The support staff are very educated and can guide you on how to find stuff and fix it yourself. Instead of just doing it, they teach you how to find the correct information and do it on your own which may seem a bit strange, but I haven't learned this much in years. They do a great job and are very nice too. They don't let stuff go. We have had a couple of deeper issues and they take them seriously. If they can't help you right away, they will work on them and contact you later. View full review »
Service Developer at Retune AB
Great technical skills and a really fast and competent support. View full review »

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