We include costs in our pricing for the monitoring and management, but the LogicMonitor name probably doesn't have too much to do with that, but that's just because of the way we work.

We are on an enterprise license plan, we are paying $7.75 per device a month. That is for a commitment of 350 devices. Anything that is over the 350 is charged at 1.2 times the rate; 1.2 times $7.75 would be the overage charge. We are looking at increasing our commitment to either 450 or 500 devices. It changes our pricing if we go to 450 devices, bringing it from $7.75 down to $7.70. If we go for 500 devices, it brings it from $7.75 down to $7.50. We will probably factor in the volume discount drop from $7.75 to $7.50 in our decision of whether we uplift or not. We also have some cloud monitors, which are about $500 a month.

There is another feature of LogicMonitor that we would quite like to use, but it is quite expensive for our use case. It is called LM Config. We would have a very light use case for it. Therefore, I don't think that we could justify the cost of that at the moment. It is something that we would like to use, but it is just a bit expensive. 

It is definitely not the cheapest tool. As we scale, as a relatively small business, there are times when I think, "Should we monitor that?" or, "Should we do that?" because of the price of the devices. However, it is so good that we are not really looking at doing anything else.

We're currently paying $525 per month per device for monitoring, and a dollar per device for configuration management.

We've had customers who have reduced their costs by not having multiple platforms for monitoring. That said, especially with super-large environments, the cost model for LogicMonitor is the one area where we run into issues. It's the one area where it can hinder our ability to win new customers. But that's only in very specific cases of very large customers. We're usually competing with something like SolarWinds. SolarWinds is on-premises and the cost model is very different. Sometimes we have challenges with large environments competing against that kind of cost model, where we're paying per node. When there are 3,000 or 4,000 nodes, that cost model can get very expensive very quickly.

There are three different licenses that we can get. There is the monitoring license, there is a configuration-monitoring license, and there is a log license. We've generally gotten the configuration-monitoring version. We're trying to get to a scale where we can get those numbers down. What we'd love to see is the scale of cost per device going down. The numbers get skewed, even still. The cost for 2,000 or 3000 devices shouldn't be the same as the cost for 500 devices, and by a large margin.

The AIOps is the log portion of the solution. We would love to use it, but the way that they have it licensed, we haven't been able to. They want to license it for our entire portal and it doesn't really make a whole lot of sense to us. For us, it's challenging the way they have it licensed right now. We're working toward it.

It does give us the ability to charge a premium price but it's a little tough to call something a premium product in the monitoring world—even though we may see it as a premium product—because our customers don't look at it that way. For them, it doesn't matter how great the monitoring tool is.

The license is annual, and I'm not fully aware of what it costs. We have a through-cycle that we go through, and they've been generous with us going above our limit. They're not strict on it. At the end of the year, they got us to renew. We always add some cushion for what we expect. Also, if you need custom monitoring or design work, you can pay them for consulting services. 

In terms of pricing, I would rate LogicMonitor four out of five.

I would rate the pricing for LogicMonitor a six or seven out of ten, where one being cheap and ten being expensive. 

LogicMonitor is a premium solution and offers a premium feature set. In terms of what it offers, it is more about value. 

The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.

There are add-ons. One of the add-ons, LM Config, has now been integrated as part of the standard fee. Also, there are different tiers which offer different feature sets.

The tool's pricing falls into the middle range.

The pricing can be a little aggressive. Right now, it's a bit much for smaller organizations to adopt it. But comparatively, it also provides good features. So it's a give and take.

I don't know what we spend on LogicMonitor, but I know that Cisco Prime is a multiple six-figure solution. Therefore, I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime.

We pay for the enterprise tech support.

The solution is not expensive. 

For us, LogicMonitor is now value for money, but we are still on a plan from a few years ago. The challenge for us in Australia is the billing from LogicMonitor is done in U.S. dollars. The exchange rate between the Aussie dollar and the U.S. dollar has not gone in our favor over the last 12 months. A number of the other big players in this space will bill in your local currency, and that is of value to us. We've raised the issue with LogicMonitor.

That said, they're generally quite open and flexible to a discussion around licensing. We're on the the full Enterprise offering. We've pretty much got everything turned on. From our point of view, they've always come back to the table when we've had to grow and move to the next level, and they've given us advice on the best way to do that.

I'm part of the technical team and do not directly deal with pricing. 

I'd advise new users to set it up the way they want and make sure they update/import everything they can.

The licensing side of things with LogicMonitor, is quite simple. It is one license per device. LMCloud and LMConfig is slightly different but still a simple model.

The standard license it's very straightforward versus my previous vendor where there was like six different tiers of licensing on the devices that you're monitoring based on the number of metrics they were getting per device.

From what I understand, they are bringing out a number of new features, where there will be a different licensing model for those features. So, it will be interesting to see how that comes about and affects things. However, today it hasn't been too bad. It has been a very straightforward licensing model.

We have a separate team involved in licensing. I wasn't involved in that.

It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites.

You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price.

As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide.

As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement.

It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise. 

It's affordable. The price we get per license is a lot cheaper than what we were getting with some of the other tools. There are other monitoring tools out there that are cheaper, but what you get with LogicMonitor, out-of-the-box, makes it worth the cost. It works well.

LogicMonitor is competitively priced at the same level as other vendors, like Datadog.

It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there. If it were extortionately expensive, we wouldn't be using it. If it weren't doing what we needed it to do, we wouldn't be using it. Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business.

When you compare it to competitors, maybe some of the competitors' products are going to be a bit cheaper, but it comes down to the functionality that you're getting. You're paying for what you're getting, so I would say it's good value for money.

They are expensive for the cloud.

I don't know much about the pricing. My manager handles that. But I believe that, at least from his comments, the pricing is pretty reasonable for the licensing that we have.