LogicMonitor Reviews

LogicMonitor is the #3 ranked solution of our top Cloud Monitoring Software tools. It's rated 4.6 out of 5 stars, and is most commonly compared to ScienceLogic - LogicMonitor vs ScienceLogic

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Subbarao Punnamaraju
Real User
IT Operations Manager at a university with 10,001+ employees
Jun 29 2020

What is most valuable?

Tuning is one of the main components. We like to make sure that only the right alerts are escalated, and that alerts are being sent to the right members, as opposed to… more »

How has it helped my organization?

When we were using Nagios and we had alerts but there was only red, yellow, green. Here, the good thing is that you have escalation: level-one, two, three, which are… more »

What needs improvement?

There are a few things that could have been done better with the reporting. It could have a more graphical interface. The dashboards can be improved. They are good, but… more »

What's my experience with pricing, setup cost, and licensing?

We have a separate team involved in licensing. I wasn't involved in that.

Which solution did I use previously and why did I switch?

The main reason for migrating to LogicMonitor from Nagios was to eliminate the noise of alerts. It may have been because alerts were not properly tuned, but the visibility… more »

What other advice do I have?

For the initial phase, rather than having only one or two functional guys participating, it's always good to have one or two technical folks in the discussions. That helps… more »

Which other solutions did I evaluate?

I believe they evaluated two or three other tools, but I was not part of that process.
David Dietz
Real User
System Engineer at IFM Efector, Inc.
Jun 01 2020

What is most valuable?

It's an alerting system, so one of the most valuable features is the ability to get meaningful data from our stuff, quickly. It lets us know when we're having a situation. One of the things that I… more »

How has it helped my organization?

It gives us a really good, high-level window into what's working and what might not be working — if anything's building up or having recurring issues. The nice thing about it is that the more you use… more »

What needs improvement?

With the email alerts that we get, it would be nice if the subject line were a little bit smaller, and if it showed the system that is out as the first thing. Sometimes you have to open the email to… more »

What's my experience with pricing, setup cost, and licensing?

Pricing seems to be on par with other solutions. For what we get, I think it's a very fair price. They do it based on devices and they have certain levels of the types of monitoring inside those. I… more »

Which solution did I use previously and why did I switch?

LogicMonitor hasn't really consolidated the monitoring tools we need, but we were having issues with the brand we were using, WhatUp Gold. Their latest updates really broke the system and it wasn't… more »

What other advice do I have?

I can't think of anything at the moment that I would like to monitor that I can't. Because of the flexibility of what you can monitor with LogicMonitor, it has everything covered that my company uses… more »
Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
442,194 professionals have used our research since 2012.
Jason Fant
Real User
Solutions Engineer at Black Box Network Services
Jun 24 2020

What is most valuable?

The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display… more »

How has it helped my organization?

We used a different monitoring tool to do the Cisco Voice monitoring and our customers were very unhappy with us. It was missing stuff when monitoring, meaning it wasn't fully knowledgeable about… more »

What needs improvement?

One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore… more »

What's my experience with pricing, setup cost, and licensing?

It's affordable. The price we get per license is a lot cheaper than what we were getting with some of the other tools. There are other monitoring tools out there that are cheaper, but what you get… more »

What other advice do I have?

Do it. Your customers are going to like it, once you show them the dashboards, the pretty colors, and the ability to easily interact with it. That's going to win over your customers. I guarantee it… more »

Which other solutions did I evaluate?

There were a few other tools we looked at. Their pricing, how complex their setup was, and even their dashboards and reports were all considered. LogicMonitor seemed to fit all those categories for us… more »
Real User
Systems Engineer at a tech vendor with 201-500 employees
Jun 28 2020

What is most valuable?

The flexibility to be able build a custom monitor is its most valuable feature. Because it's just a general CPU or memory, it doesn't always give you a full picture, but we can dig into it, and say… more »

How has it helped my organization?

It has given us a clearer view into our environment because it's able to look in and pull things off of the event viewer or log files. We have been able build dashboards and drill down on things… more »

What needs improvement?

It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need… more »

What's my experience with pricing, setup cost, and licensing?

It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise.

Which solution did I use previously and why did I switch?

We've eliminated three different monitoring tools by leveraging LogicMonitor. We had two different in-house, custom built tools that were used for a long time that we were able to roll off, and we… more »

What other advice do I have?

I would definitely recommend LogicMonitor. It's something to look at either when signing up for a trial or for a use case process . It's been a great product. It has customizations when you want them… more »
Idan Lerer
Real User
Senior Director, US Operations at Optimal+ Ltd.
Jun 24 2020

What is most valuable?

The tool itself is valuable. I wouldn't say any specific feature is. It is very easy to customize and easy for us to build different different dashboards and put all we… more »

How has it helped my organization?

The tool saves us a lot of time in troubleshooting. It helps us to be proactive and catch errors before they start to be a big problem. With LogicMonitor we are much more… more »

What needs improvement?

There is room for improvement with the UI. The UI is not that innovative. Although in general I like the UI, because it's very easy to use and very easy to customize, when… more »

What's my experience with pricing, setup cost, and licensing?

Aside from the standard licensing of the solution, if you would like to implement other features, like what we did just now with the configuration management, there are… more »

Which solution did I use previously and why did I switch?

We mainly used SCOM, System Center Operations Manager, and all kinds of scripts — VBScripts, PowerShell scripts — that we developed. But since it was hard for us to… more »

What other advice do I have?

Be creative. You can be creative with this tool because it's easy to customize. What we did, for example, in the dashboards, is that we put the different components that… more »

Which other solutions did I evaluate?

We tried Sumo Logic. I liked the look and feel of the Sumo Logic UI more; not the ease-of-use, just the look and feel. But LogicMonitor was easier to deploy, easier to… more »
William Guertin
Real User
Senior Systems Engineer at Accruent
Sep 23 2020

What is most valuable?

At the top of the list of most valuable features is the ability to modify and add data sources, to use other people's data sources, and the LM Exchange itself. It gives LogicMonitor a lot of… more »

How has it helped my organization?

We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the… more »

What needs improvement?

I have struggled a bit with the SLA calculations though, because I have some issues with the reporting having no data. However, I have worked around those issues and we have a solid process for… more »

Which solution did I use previously and why did I switch?

LogicMonitor has become our standard for all the products. Each product is basically an acquisition, e.g., we got rid of Datadog recently and phased out Splunk. The other solutions all came with their… more »

What other advice do I have?

We have used dynamics thresholds in only a couple of cases. We didn't necessarily see the application of dynamics thresholds in looking at critical alerts. So, we haven't used that a whole lot. Also… more »

Which other solutions did I evaluate?

When we were evaluating software packages (and we were already using LogicMonitor at that point), LogicMonitor became one of the few solutions that ended up on our short list because it can handle… more »
Daniel Gavin
Real User
Network Architect at a tech services company with 51-200 employees
Jun 30 2020

What is most valuable?

The logic modules and the different tools within the product are valuable. They have a very wide range of pre-built tools. And the process to build your own, to monitor… more »

How has it helped my organization?

With LogicMonitor, we have automated a lot of processes that, historically, we had done very manually. Especially when doing an assessment, instead of having to manually… more »

What needs improvement?

They've been slowly working on redesigning the whole graphical user interface or the website. In the areas that they've done, the functionality is great, but only very… more »

What's my experience with pricing, setup cost, and licensing?

The pricing is on par, or better, than most of the options that are out there. For what it is, it's priced very well. We have the highest level of licensing that they… more »

Which solution did I use previously and why did I switch?

We had a suite of three or four products that we used previously, and we were able to consolidate all of them into LogicMonitor. We had a number of open-source tools and a… more »

What other advice do I have?

Take your time. Do a pilot and see how it works in your environments and how easy it is to work with. We did pilot several products that really showed where the rubber met… more »

Which other solutions did I evaluate?

We evaluated quite a few open-source options, as well as SolarWinds and WhatsUp Gold. We had five or six that we did a pretty in-depth analysis on and there were three… more »
Leo Milanovic
Real User
Network Operations Center (NOC) Manager at a tech services company
May 26 2020

What is most valuable?

The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little… more »

How has it helped my organization?

It has improved our company a lot in terms of the work involved during the onboarding of new customers. We don't have to configure everything manually each time we bring on a new customer. Instead, we… more »

What needs improvement?

The reporting capabilities are okay but they are not perfect. There are some drawbacks in terms of differences between the information that can be found in the portal when compared to the reports… more »

Which solution did I use previously and why did I switch?

The major reason we switched to LogicMonitor was that those solutions were not developing at the pace wanted them to. They weren't able to monitor even half of the technology we were using at the… more »

What other advice do I have?

My biggest advice would be to have a trial running for a while and see it for yourself. What I've learned is that monitoring solutions shouldn't be more complicated than LogicMonitor is. There's… more »

Which other solutions did I evaluate?

We tried PRTG Network Monitor and SolarWinds. One of the major differences between these solutions and LogicMonitor is the licensing model. LogicMonitor has the best licensing. That means we are only… more »
See 12 More LogicMonitor Reviews

What is LogicMonitor?

LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Our monitoring technology enables businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.

LogicMonitor customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

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