LogicMonitor Archived Reviews (More than two years old)

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Real User
Principle Systems Engineer at a consumer goods company with 501-1,000 employees
Nov 06 2017

What is most valuable?

Integration with a wide variety of infrastructure systems is the most valuable feature; most critical to us was VMware integration and Citrix NetScaler integration. We use… more»

How has it helped my organization?

Good, accurate dashboards: I can pull data from multiple sources, whether it is VMware CPU Ready stats, server CPU utilization, application metrics (MySQL, etc.), load… more»

What needs improvement?

I much prefer the older UI for managing devices and dashboards. They gave assurances that they would not retire the old UI before making it feature parity with the new UI… more»

What's my experience with pricing, setup cost, and licensing?

The per-device licensing is painful for virtual machines. (Virtual machines make the overhead of segmenting things out more much simpler, but per-device licensing like… more»

Which solution did I use previously and why did I switch?

I have been doing custom monitoring things since 1997 with MRTG, then custom RRDTool monitoring, then moved to Cacti, now LM.

What other advice do I have?

The real strength of this product for me is the infrastructure device support (https://www.logicmonitor.com/technologies/). LM is a great tool if you have a lot of things… more»

Which other solutions did I evaluate?

I had been in depth with Cacti for several years; wrote a ton of custom code to integrate with systems and network devices. Before that, RRDTool. I had looked at various… more»
Jessie Bryan
Real User
VP Engineering at Impulse
Aug 24 2017

What is most valuable?

* Impulse needed a solution that required minimal effort and training to add monitoring to our network and system hosts. Through the use of LogicMonitor's expansive monitoring library and host… more»

How has it helped my organization?

Before we deployed LogicMonitor, Impulse relied on a variety of open source tools. Each tool performed a specific task. Our staff often was overwhelmed in navigating/understanding each tool in order… more»

What needs improvement?

The new/beta web portal and its REST API are a work-in-progress. This transformation for LogicMonitor is an exciting refresh, and is enabling customers like Impulse to provide feedback along the way.

Which solution did I use previously and why did I switch?

Impulse used a variety of open-source NMS solutions, including Nagios, Zabbix, Zenoss, MRTG, and Cricket. The configuration management of these systems often required engineering-level experts to… more»

What other advice do I have?

* Sign up for the evaluation, then discuss "The Problem You're Trying to Solve" with LogicMonitor staff. The staff are very helpful showing how the platform can solve a variety of needs. * Ask for… more»

Which other solutions did I evaluate?

Nagios XI was briefly evaluated. It was very capable of providing basic monitoring, but it did not have the API functionality we needed to integrate into all of the Impulse in-house system.
Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
430,905 professionals have used our research since 2012.
Vendor
NOC Manager with 51-200 employees
May 22 2017

What is most valuable?

My entire team and I are in LogicMonitor all the time on a daily basis. The entire tool is extremely valuable, especially the dashboards and alerts. The escalation change and API integration are also huge for us, making alerting seamless.

How has it helped my organization?

We've seen huge improvements since our initial installation and going live. We were using the old Zenith product, and switching from that to LogicMonitor has resulted in a huge jump in service. With Zenith, we had to develop monitoring with… more»

What needs improvement?

I'd like to see the NetFlow reporting get better and the new UI needs some work. I'm aware that they're working on the new UI, but everything else just functions and works.

Which solution did I use previously and why did I switch?

We were using Kaseya, then an in-house solution, then Zenith, and we tested a few others. Kaseya let us down multiple times, so we didn't trust it anymore. And Zenith was way too expensive, so we got rid of it. When we found LogicMonitor… more»

What other advice do I have?

I'd say, why haven't you bought it already? Compare it to what you have now and what you're doing, and you'll see how much more you can get out of LogicMonitor. It's a set price per device, and the price is amazing considering uptime and… more»
Consultant
Infrastructure Manager(APAC) at a tech services company with 501-1,000 employees
Nov 08 2016

What is most valuable?

* ESXi monitoring * Cisco Routers and switches * Netflow * Batch Job and Event source monitoring * SQL and Application monitoring * Web service monitoring * Config managemet

How has it helped my organization?

The support team had to go through a rigorous manual process when a site went offline. The agent-based monitoring system will only send you “server up” and “server down” alerts and does not give you… more»

What needs improvement?

* Management features * Remote access features * Application monitoring * Predefined report templates * Dashboards * Application config management

What's my experience with pricing, setup cost, and licensing?

There are a number of pricing plans to fit different service providers so you need to understand your monitoring requirements before making the switch.

What other advice do I have?

LogicMonitor can be pretty simple to implement but it’s a complex, robust platform that can pretty much do “everything”. You have to make sure you have a thorough understanding of what and how you… more»

Which other solutions did I evaluate?

The previous solution was only focusing on remote management capabilities and never had the capabilities to do advanced monitoring of our infrastructure. During the evaluation, we were trying to find… more»
ShaneScott
Real User
CTO, Partner at a tech company with 51-200 employees
Sep 29 2016

What do you think of LogicMonitor?

Valuable Features

Easy setup Easy for customers to understand

Improvements to My Organization

It simplified Windows monitoring at new sites.

Room for Improvement

Web experience slow Improved SNMP support

Use of Solution

I have used it for 1.5 years.

Stability Issues

Stability of collectors is poor on Windows.

Customer Service and Technical Support

Technical support is 5/10; needs improvement; incomplete and poor documentation.

Initial Setup

Setup is easy. Pruning to the desired monitors is a tedious operation.

Implementation Team

An internal team implemented it. Don't use Windows collectors for anything other than Windows collection.

Pricing, Setup Cost and Licensing

Paid on a monthly basis per device, this solution can be pricey at the low volume…
Consultant
Senior Consultant at a tech services company with 1,001-5,000 employees
Sep 29 2016

What is most valuable?

* Ease of deployment * Robustness * Reporting capabilities

How has it helped my organization?

We’re able to discover potential issues within our VMware environment after deployment. It found several snapshots that had not been managed and we were able to remove.

What needs improvement?

The user interface seems to be difficult to get used to and navigate.

Which solution did I use previously and why did I switch?

We chose this product due to its multi-tenancy capabilities. As a MSP, we managed and monitored several hundred clients. LogicMonitor allowed us to keep these segmented, but still alert us on critical issues for all. The web-based, hosted… more»

What other advice do I have?

LogicMonitor is a very robust monitoring solution and allows for customization to any environment. If you don’t want to deploy a solution on-prem, this is a very good alternative.
Vendor
Executive Director of Technology Infrastructure Services at a university with 1,001-5,000 employees
Sep 14 2016

What is most valuable?

* Rapid provisioning of reasonable baseline metrics for APM * Off-site monitoring * Synthetic monitoring * RESTful API

How has it helped my organization?

My team was recently in a situation that required disruptive maintenance to the college’s firewalls, and we needed a mechanism to verify that external web services were… more»

What needs improvement?

The portfolio of pre-packaged services that LogicMonitor can monitor does not seem to be expanding very quickly, and there isn’t a quick or easy way for self-service… more»

What's my experience with pricing, setup cost, and licensing?

It’s expensive.

Which solution did I use previously and why did I switch?

I tested a few other SaaS solutions, but I went with LogicMonitor for reasons that are lost in a pile of notes from three years ago. I think it was largely because of… more»

What other advice do I have?

Our organization has traditionally relied heavily on on-premise monitoring solutions like Nagios or Zabbix, but our technology needs were growing faster than our payroll… more»

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Scoutapp, New Relic, and a few others that I’ve since forgotten.
Troy Muncy
Real User
Engineering Manager at Xceptional Networks, Inc.
Sep 06 2016

What is most valuable?

* Monitoring and alerting combination * Ability to run scripts of multiple types * Data presentation format The dashboard display for all of the alerts and monitoring data… more»

How has it helped my organization?

We currently use it as the basis of a network services product line. It allows us visibility into all the devices we cover in a centralized location. It allows me to… more»

What needs improvement?

LogicMonitor functions as a centralized, cloud-hosted dashboard for alerts and SNMP/WMI monitoring. They have a function that allows you to remotely connect from that… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is extremely competitive, and is cheaper than the other solutions I've looked at.

Which solution did I use previously and why did I switch?

I previously used SolarWinds, which just seems too large and overly complex compared to LogicMonitor.

What other advice do I have?

Dedicate time and a resource to it, have them do the training and take the LMCP certification test (online). It helps to know SNMP and SNMP traps.

Which other solutions did I evaluate?

We evaluated and demo’d both Auvik and SolarWinds.
Vendor
Sr Systems Engineer at a recruiting/HR firm with 1,001-5,000 employees
Aug 25 2016

What is most valuable?

It's one of the easiest monitoring solutions to configure, with massive scalability and it works well.

How has it helped my organization?

We used to have problems with other monitoring solutions that would miss things, or were very difficult to configure. LogicMonitor "knows" what kind of device you are… more»

What needs improvement?

The alert rules system can be a bit clunky, easy enough to overcome, but it could be streamlined. When you have a lot of rules, it can be difficult to easily see what is… more»

What's my experience with pricing, setup cost, and licensing?

You will probably end up using LogicMonitor for more devices than you think!

Which solution did I use previously and why did I switch?

Our previous solution was missing alerts on critical items and was very difficult to configure.

What other advice do I have?

Do not be afraid to contact LogicMonitor support. They are very knowledgeable and can quickly help you with issues.

Which other solutions did I evaluate?

We evaluated Microsoft SCCM, WhatsUp, and SolarWinds.
Vendor
Principal Hosting Engineer and Team Lead with 1,001-5,000 employees
Jul 10 2016

What is most valuable?

SaaS product means there's near-zero setup or ongoing maintenance costs and it has an excellent UI. It comes with broad built-in support for a wide variety of devices… more»

How has it helped my organization?

The NetApp and VMware integration in particular has helped us pinpoint hot spots and misbehaving applications by identifying anomalies that stand out compared to "normal"… more»

What needs improvement?

It would be nice to see more predictive analytics where based on past behavior, at a certain time of day/week/month, the datapoint should be within a set range of values… more»

What's my experience with pricing, setup cost, and licensing?

The volume based pricing can be challenging for very large environments depending on your support budget for monitoring and alerting tools.

Which solution did I use previously and why did I switch?

I have used at least half a dozen different solutions which were mostly open source, or homegrown on-premise solutions, from Nagios and Zabbix to OpenNMS and Cacti. We… more»

What other advice do I have?

A trial takes around an hour to set up and start collecting useful data.

Which other solutions did I evaluate?

PRTG and Zabbix are also in use internally. I chose LogicMonitor based on prior experience with it and with other tools.
Vendor
Director, Platform Operations at a computer software company with 501-1,000 employees
Jul 10 2016

What is most valuable?

* Device monitoring * Service monitoring * Dashboards * Custom service creation

How has it helped my organization?

Richer and more consistent monitoring. We are no longer concerned with keeping the monitoring infrastructure itself running. There are more users engaged in monitoring our… more»

What needs improvement?

The reports are still fairly weak. Custom reports add some flexibility, but having a more direct/rich access to both the configuration state and alerts needs improvement… more»

What's my experience with pricing, setup cost, and licensing?

I've found the pricing to be reasonable so far. I generally tell people who question it to consider the cost in people/time to maintain and support a 24x7 monitoring… more»

Which solution did I use previously and why did I switch?

We previously used a homegrown solution based on Nagios. We had to do a lot of infrastructure rebuilds of our own core serviced, and we didn't want to rebuild and support… more»

What other advice do I have?

You need to have a plan. LogicMonitor won't do much here, but getting up to speed is pretty easy. Still, especially if you're moving from one monitoring system to another… more»

Which other solutions did I evaluate?

Circonus was a contender, and we also looked at simpler solutions like Pingodm. At the time of my purchase, LogicMonitor hit the sweet spot of functionality and price.
Vendor
IT Infrastructure Manager at Barfoot & Thompson
Jul 10 2016

What is most valuable?

It's a product that monitors our network from both within and without. The integration with third parties and very granular notification/alerting methods are good. They… more»

How has it helped my organization?

It's consolidated our diverse monitoring platforms saving time and effort. It helps us to identify issues much easier and quicker than before.

What needs improvement?

Reporting is not yet at its best, but work is underway, and they listen to the customer regarding their needs.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite flexible, and it works as a subscription so you can stop it at any time if you have to.

Which solution did I use previously and why did I switch?

We switched from several on-premise solutions, and these were a mix of both paid and open source types. Support was a huge component, and also availability, scalability… more»

What other advice do I have?

Give it a try, it won't disappoint you. I would encourage you to run a Proof of Concept or a small lab test if possible.

Which other solutions did I evaluate?

We evaluated other solutions such as Zabbix, Pingdom and PRTG.
Vendor
Senior Systems Engineer at a university with 1,001-5,000 employees
May 29 2016

What is most valuable?

I believe that LogicMonitor's most valuable feature is that it drastically reduces the amount of time that needs to be devoted to the administrative overhead of… more»

How has it helped my organization?

Prior to our LogicMonitor implementation, "out-of-the-office" access to the visibility monitoring systems provide required a frustrating and unreliable mix of VPN, RDP… more»

What needs improvement?

As I previously said, LogicMonitor matched our use-case requirements almost perfectly; I can't think of a significant, top-line, glaring inadequacy. In addition… more»

What's my experience with pricing, setup cost, and licensing?

Don't confuse cost with value; spend your time and money according to your use-case and predefined priorities.

Which solution did I use previously and why did I switch?

Previously, we have supported monitoring functionality with a collection of vendor-specific tools along with both SolarWinds and WhatsUp Gold deployments. That combination… more»

What other advice do I have?

I would say that LogicMonitor matched our use-case nearly perfectly, and was the best at meeting the functionality that we prioritized most highly. Take full advantage of… more»

Which other solutions did I evaluate?

A wide-ranging initial list of products and vendors was developed. That was refined in multiple exercises to reach a much smaller list which we felt best met our use-case… more»
Real User
Production Manager at a computer software company with 201-500 employees
May 29 2016

What is most valuable?

* Accurate monitoring * Dashboards * Easy to use

How has it helped my organization?

By receiving accurate monitoring on all of our datacenters, we were able to configure the relevant alerts to be sent to the relevant engineers via email and SMS. By… more»

What needs improvement?

They need to add more capabilities for external monitoring i.e “Services” monitoring. Also, they should add a feature of anomaly detection.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is out of my scope but as far as I see it, there are certain products which are worth paying for if they answer your needs.

Which solution did I use previously and why did I switch?

We used various monitoring solutions but never had one robust solution for monitoring all of our devices/services.

What other advice do I have?

Highly recommended.

Which other solutions did I evaluate?

I tried various other monitoring solutions such as Paessler PRTG, ManageEngine Application Monitor, New Relic and others.
Consultant
IT Consultant at a tech consulting company with 51-200 employees
Mar 27 2016

What is most valuable?

The realtime monitoring of our clients, especially the ESXi hosts and their virtual machines, has been the most valuable feature for us.

How has it helped my organization?

It has allowed us to respond to our clients' needs much faster because we're able to monitor their systems in real time.

What needs improvement?

They have a new user interface, but it is still a bit dated. Also, I think the way it handles Windows alert mitigation can be improved.

Which solution did I use previously and why did I switch?

This was handled by a different team.

What other advice do I have?

Take your time with alert tuning, but this would be the case with any monitoring solution.

Which other solutions did I evaluate?

We also looked at the free Nagios solution. This better suited our needs.
Vendor
Director of Managed Services/Service Owner at a tech vendor with 201-500 employees
Feb 18 2016

What is most valuable?

It provides a centralized, single-pane-of-glass ability to pull all of our performance monitoring and alerting into one platform.

How has it helped my organization?

We have our trending and forecasting on any type of statistics we can pull out of the system for every type of device and technology we put into it. It's a platform that allows us to put custom business requirements into the system, so we… more»

What needs improvement?

There are some ways to handle alerts that could be improved. Specifically, they should make improvements in the templates and specifically when an issue happens, and it sends out an alert, there should be multiple audiences that would… more»

What other advice do I have?

Make sure you have a robust understanding of what you want to achieve first. Understand your own environment. Understand what your key points of measurements are for success, or what you are looking for, to make sure you identify those in… more»

Which other solutions did I evaluate?

During our evaluation, we were trying to find a consolidation of remote management tools and monitoring, and we could not find a player that did both of them well. So we made a decision to split alerting and monitoring away from management… more»
Consultant
vCTO - Network Engineer & IT Manager at a tech services company with 51-200 employees
Feb 18 2016

What is most valuable?

It serves two different major values for us. We're an MSP organization and we manage many clients' networks. One of the big values is the ability to dive into a client's network super quick and to able to see exactly what's going on. Say… more»

How has it helped my organization?

It really helped us improve our ability to quickly troubleshoot issues which helped us with our SLA, our ticket response time, and our ticket resolution times. If a client calls and says "the server's slow", that can be a whole bunch of… more»

What needs improvement?

They have recently started rolling out their new user interface which I like, but it's a big change and I'm still getting used to it. The only thing they can really improve on is getting more data into the devices that they monitor.

Which solution did I use previously and why did I switch?

Our big trigger was we just didn't really have a good all-inclusive monitoring solution. We have a couple of RMMs, our Remote Manager Models, that we use to control all of our client's networks -- remote control patching, auditing… more»

What other advice do I have?

Spend some time and dedicate practice with it from the very beginning. It can do as little or as much as you want it to. It's so easy just to add a device. You put in an IP address, you put in credentials, and that's it. Then from there… more»
Consultant
IT Engineer at a tech consulting company with 51-200 employees
Feb 08 2016

What is most valuable?

The most valuable features are the way it scales, and the fact that I can monitor anything that I can get to without having to worry about agents.

How has it helped my organization?

I've been able to get monitoring up in considerably less time than I've been expecting with any other tool that I've used. The support team has been also very helpful when it comes to adding new devices and other assets to be monitored, far… more»

What needs improvement?

I would like them to improve the monitoring of the center, and, in all honesty, it would be helpful to provide things like setup scripts that help you get the client side up and running. For instance, let's say you're asked to provide the… more»

Which solution did I use previously and why did I switch?

I have used Nagios, vCenter Operations, CA Nimsoft, and Spectrum.

What other advice do I have?

When evaluating it, make sure you give them a clear idea of what devices you want to monitor because they have a lot of additional monitoring endpoints that they haven't publicly released yet that are as stable. And make sure you have the… more»
Consultant
NOC Technician at a tech services company with 501-1,000 employees
Feb 04 2016

What is most valuable?

It's a very feature rich application that has many features people are looking for in a monitoring solution. It provides not just graphing of historical data but also alerting of possible outages/issues. Other valuable features include the… more»

How has it helped my organization?

We manage multiple internet connections for multiple companies. This product has helped us to be more equipped to narrow down the root cause of an issue. We've also been able to use it with other parts of our infrastructure, such as Cisco… more»

What needs improvement?

It needs improvement to parent and child alerts. When we monitor a certain location and the internet goes down, we get alerts for all devices at the location. It would be nice if we only got alerted that the location is down, not that each… more»

Which solution did I use previously and why did I switch?

I personally have worked with other monitoring solutions, such as Nagios, SolarWinds, etc. This product offered the company more information when a site would go down.

Which other solutions did I evaluate?

I'm not sure about this as I wasn't involved in the decision.
Vendor
Network Administrator at a tech vendor with 51-200 employees
Jan 31 2016

What is most valuable?

All the feature are valuable. I especially like how easy it is to add additional systems to be monitored. Support, though, is the most valuable feature. This company knows how to do support. Support is literally 30 seconds away.

How has it helped my organization?

We were using a product called Nimbus. It was, however, so complex it was almost unusable. Support was very lacking and the product was expensive. We have experienced just the opposite with LogicMonitor. They have great support, it's very easy to set up and use, and the cost is very competitive.

What needs improvement?

Every product has room for improvement, but I can honestly say that these guys listen to their customers. For example, when a feature request is entered they, really strive to get it added. I have had several feature requests accepted and added into the product. One was done within 24 hours. I do think, however, they need a better UI, but I have been told that they are releasing an update for that… more»

What is LogicMonitor?

LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Our monitoring technology enables businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.

LogicMonitor customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

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