LogMeIn Central Other Advice

DG
Owner at Blackhawk Computer Engineering

I'm just a customer and an end-user. I've used different versions/iterations of LogMeIn tools over several years. I do remember it got better over time and I used it almost every day at the time. The last time I used it, I shared the login credentials with a colleague who always has the most recent version. I would likely recommend the solution to others. However, with the disclaimer that I haven't used it as frequently or as thoroughly to give a good assessment.

I'd give the products a nine out of ten, and only because of my limited usage.

I use AWS, Azure, Google, Private/On-Prem cloud solutions, with IBM forthcoming for other purposes. I gather LogMeIn Central will allow management of these environments. Again, I’ll give LogMeIn a deeper look now.

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PS
Associate Director of Information Technology at a computer software company with 51-200 employees

If you get a new machine, the old machine would not show up anymore, but its license is still being used until you delete it. So, you could easily have a lot of seats for which you're paying but they don't exist anymore. If you reinstall the same machine but it just doesn't detect, you could easily have five instances up there of the same machine, which is something you might not notice.

I would rate it an eight out of 10.

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Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling

I recommend the solution to private companies. I rate it a ten out of ten.

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Buyer's Guide
Remote Monitoring and Management (RMM)
March 2024
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CM
Technology Coordinator at a government with 51-200 employees

I don't use LogMeIn Central to keep my endpoints secure? I use a Fortinet gateway and a Juniper gateway, firewalls. I just use LogMeIn for remote access. 

What we manage is all on-premise, but it's not all in one central location. We're a town. There are 11 different buildings that I have stuff in. It's all there, as opposed to out in the cloud someplace. I'm not using public or private clouds.

If you need remote desktop assistance, I would recommend LogMeIn. If you just need to help out friends, I would actually go with TeamViewer.

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JG
Support Technician at a non-profit with 1-10 employees

One thing I can say about RDS is that a person can switch ports for connectivity purposes, but it can't be used as readily as an off-LAN remote access.

RDS is a bit on the stodgy side when it comes to remote security capabilities.

The solution works pretty well and does a pretty good job of securing that outer shell. One who needs to remotely access their office computer from their home would have a good desktop experience and could pretty much take care of anything he needs. 

We have primarily been dealing with the solution, which is what we do at present. As we have our hands full with clients, we have a fairly big subscription with LogMeIn, our largest being in the hundred seat range and smallest likely in the three or five seat range. The solution makes it pretty easy to remotely access networks from where we are. More often than not, these remote networks are not situated out of town. I am not saying this is unheard of. We do have a couple of clients who are hundreds of miles away and, in these cases, we wind up using the solution to access these networks. I use RDS internally to get to other servers in a given network.

I rate LogMeIn Central as an eight out of ten. 

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EM
Senior I.T. Consultant at a consultancy with 11-50 employees

I have had no issue with this solution. I would rate LogMeIn Central a nine out of ten.

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it_user832689 - PeerSpot reviewer
Manager

I don't use Central to keep my end-points secure. All the infrastructure is private. I don't do any cloud.

It's worked well for me except for the cost. That's the only thing that's deterring me now.

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JJ
Medical Biller

It is something I do not have to worry about. It works pretty well most of the time, but I know there are many other products out there now that people use.

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DH
IT Manager at a non-profit with 51-200 employees

I support POS hardware/software, over 100 desktops and laptops. I use Symantec Endpoint Protection Cloud for anti-virus, but LogMeIn Central for OS updates and  fixes. Everything is on-premise.

Check around for other options. If you don’t need unassisted remote access then there are free products that work just as well.

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JR
Network Administrator at a performing arts with 51-200 employees

With this software I am managing about 90 desktops/laptops in various states around the country, plus several of my servers in the main office in DC; all Windows, of various versions.

We are not leveraging LogMeIn Central to keep our endpoints secure. We use a combination of Trend Micro XGen and Malwarebytes Enterprise.

Currently we are about 99% onsite, with minimal cloud usage.

I give it eight out of 10 because it does the job exactly the way I need it to. It's lacking a few features, but as we are using the free client, that’s to be expected.

My advice would be, make sure you get enough licenses!

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PF
President at a tech services company with 11-50 employees

We don't leverage LogMeIn Central to keep end-points secure, we have our own, a different anti-virus that we use. There is some of our infrastructure in there, but it's mostly our clients'. And we're using Azure.

My advice is, be careful. At first it was free. Just be careful about the escalation.

I rank it as a seven out of 10. It would be a 10 if it was faster and the screen resolutions were clearer.

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it_user809931 - PeerSpot reviewer
IT Director

If you have a small footprint in the IT department, it's a very efficient tool to give a very well-rounded perspective of remote access and security control on devices, and in an environment where it's geographically disbursed.

I rate it a nine out of 10. I think it's nearly impossible for anybody to ever reach the level of 10, in my book. I don't think that you're adequately evaluating software if you're giving 10s out to everyone. I would like to see continued progress and development.

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it_user809928 - PeerSpot reviewer
Director of Information Technologies at a tech services company with 11-50 employees

We aren't leveraging Central to keep end-points secure. We're actually using a product called Sophos for antivirus. All the IT infrastructure is with our customers, everything is on-premise for them, although there is some Office 365.

It's a good product, it's pretty solid. For what it is, the price is good. To make it a 10 out of 10 it needs to be cheaper.

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it_user826314 - PeerSpot reviewer
Technology Director

We’ve got 30 servers and 600 employees, so each one of them has a desktop. But they don’t use LogMeIn. We don’t do any asset management through LogMeIn. Everything is on-premise.

It works. We don’t use it as an enterprise solution, we’ve only got a couple people that use it. I don’t know the capability of it if you were to have 300 people using it. We just use it every now and then when we’ve got to connect to a certain machine, when we’re not on site.

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DP
President

Regarding leveraging LogMeIn Central to keep endpoints secure, I haven't really looked at that.

Our IT infrastructure is on-premise.

I would tell others it is a great product, and will help your IT department a lot.

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it_user801678 - PeerSpot reviewer
Owner at a tech company with 51-200 employees

I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good. If somebody is looking at it seriously, or everything that it allows them to do, it is a very good product.

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it_user831870 - PeerSpot reviewer
Integral Color Specialist

It is a solid solution for a remote desktop.

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Buyer's Guide
Remote Monitoring and Management (RMM)
March 2024
Find out what your peers are saying about LogMeIn, Kaseya, ConnectWise and others in Remote Monitoring and Management (RMM). Updated: March 2024.
765,386 professionals have used our research since 2012.