LogMeIn Central Primary Use Case

DG
Owner at Blackhawk Computer Engineering

UPDATE #2: 2021.03.28 @ 21:15 - I was asked if I could provide further insight into the stability of LogMeIn Central, and as noted in this review, I'm not an expert on the product. That said, I'll be testing LogMeIn Central on a number of internal systems, VMs, and client systems over the next few weeks. I'll report back with my findings after my tests have been completed. After reviewing other's notes about LogMeIn Central on various websites, I suspect my findings will be favorable.

UPDATE #1: 2021.03.11 @ 0630 - I spent about an hour and a half last night reviewing LogMeIn Central's tool set, interface, functionality, and capabilities. I can honestly report that I'm going to be giving this RMM tool a serious look, and have added it to the other potential tools to use. Although, I'm still unsure if it has many of the functions I want in a robust RMM. I'll report back later...

The solution was used to manage several things including: end-user support, performing backups, performing system and virus updates, running reports, remote programming, fixing bugs, checking system logs, performing registry edits, doing network configurations, etc. These were primarily Microsoft Windows environments - servers, desktops, network appliances, etc.

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PS
Associate Director of Information Technology at a computer software company with 51-200 employees

It is used in environments with servers and client machines. We do server management via LogMeIn, and they could be anywhere in the country. We might also manage the client connection to the server via LogMeIn. For the servers, you have 24/7 unattended access, and for the clients, it may be 24/7. It depends on the client or the actual user. 

We have about 7,500 LogMeIn clients out there. Most of the endpoints are physical machines. I'm sure we have some VMs out there, but it is not used with another cloud server per se. We have our offices, and we have our employee stations, and they just go out and reach out to all the clients.

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Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling

We use the solution for remote access control and endpoint protection features.

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Buyer's Guide
Remote Monitoring and Management (RMM)
March 2024
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CM
Technology Coordinator at a government with 51-200 employees

IT support for about 200 work stations and 50 servers.

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EM
Senior I.T. Consultant at a consultancy with 11-50 employees

I do maintenance for my clients. When the pandemic hit, it worked out well because we already had the clients installed on it and we were able to remote in to do the work the same as if they were sitting there.

We use this solution for remote access.

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it_user832689 - PeerSpot reviewer
Manager

To remote to other computers. I have a couple of servers that I mainly use it for. Also some computers, desktops.

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JJ
Medical Biller

Remote management. I have remote workers who work from home. 

It is the main thing I use.

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DH
IT Manager at a non-profit with 51-200 employees

I support our employees' hardware in ten locations and anywhere they are working that has connectivity.  We use RDS from MS and Logmein allows me to help my employees where ever they are.

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JR
Network Administrator at a performing arts with 51-200 employees

Remote access to servers when off-site, and remote access to users' PCs in remote offices.

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it_user809931 - PeerSpot reviewer
IT Director

Systems administration, servers and desktops; I am using it for security, although there is no public or private cloud involved. 

It is also used for remote access for users.

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it_user809928 - PeerSpot reviewer
Director of Information Technologies at a tech services company with 11-50 employees

Accessing customers' servers. We're managing servers, PCs, printers, monitors.

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it_user826314 - PeerSpot reviewer
Technology Director

Remote access.

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DP
President

I support POS systems and security systems. Our primary software is MicroSale. I manage POS hardware/software, printers, and servers. I use it for solving Windows, software, and network issues that are solvable when dialing in. I also use it to monitor the systems, to see if the computers are up to date on everything.

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it_user801678 - PeerSpot reviewer
Owner at a tech company with 51-200 employees

I am an IT Consultant, and this is my life. This is how I access all the machines that I take care of. I administer all of the stuff for the network.

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PS
Associate Director of Information Technology at a computer software company with 51-200 employees

We use this solution for access to servers and client desktops/laptops situated all over the globe.

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GS
Project Manager at SOLUZIONE SRL

To support unattended PCs and servers.

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it_user831870 - PeerSpot reviewer
Integral Color Specialist

The primary use case for this solution is customer support. We manage servers, computers (laptop or desktop), and POS hardware/software.

We are also leveraging Central to keep our endpoints secure.

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Buyer's Guide
Remote Monitoring and Management (RMM)
March 2024
Find out what your peers are saying about LogMeIn, Kaseya, ConnectWise and others in Remote Monitoring and Management (RMM). Updated: March 2024.
767,496 professionals have used our research since 2012.