LogMeIn Central Pros and Cons

LogMeIn Central Pros

Ownera7d5
Owner
The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all.
Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature.
I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good.
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Chuck Miller
Technology Coordinator at a government with 51-200 employees
One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well.
Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours.
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ITDirect4a3a
IT Director
For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that.
I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns.
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Manager2152
Manager
I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.
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John-Robinson
Network Administrator
It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier.
The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks.
No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything.
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ITManage09b6
IT Manager at a non-profit with 51-200 employees
Unattended remote assistance.
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MedicalBd8e4
Medical Biller
I have called for help to their technical support, and they have been extremely helpful.
​The initial setup was pretty straightforward.
It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity.
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Technoloae62
Technology Director
Provides remote access, allows me to get inside our network to be able to fix problems.
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Director28cf
Director of Information Technologies at a tech services company with 11-50 employees
It saves us drive time, we don't have to go to clients. We can just use remote access.
The alerts are helpful.
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David Putz
President
I like being able to dial in and transfer files for updates.
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LogMeIn Central Cons

Ownera7d5
Owner
I do not like the antivirus.
The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates.
There are some screens that are just ugly and difficult to manipulate.
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ITDirect4a3a
IT Director
It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible.
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Manager2152
Manager
The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.
LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy.
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Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: September 2019.
372,124 professionals have used our research since 2012.
ITManage09b6
IT Manager at a non-profit with 51-200 employees
The initial load is terribly slow and often has delays with the login page loading.
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MedicalBd8e4
Medical Biller
I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year.
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Director28cf
Director of Information Technologies at a tech services company with 11-50 employees
It's not really a true RMM product but more of just a remote access.
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Presiden5c99
President at a tech services company with 11-50 employees
The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed.
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David Putz
President
Sometimes it just fails to load.
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Integralafb7
Integral Color Specialist
​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​
Do not use the technical support.
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Peter Siegel
Associate Director of Information Technology with 51-200 employees
It is easy to get locked out, which is something that needs to be improved.
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Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: September 2019.
372,124 professionals have used our research since 2012.
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