LogMeIn Central Reviews

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ITDirect4a3a
Real User
IT Director
Featured Review

What is most valuable?

The security, that I can glance down and see quickly who's up to date on patches, and who has virus concerns. Also, that I have a solution for... more»

How has it helped my organization?

For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from... more»

What needs improvement?

Cost. It's probably worth the value, but the price increases over the last five years are getting harder to justify. Also, backwards... more»

Which other solutions did I evaluate?

When I came to the company, it was five years ago, and a lot of the users were already using the free version, when it was free. The pricing was... more»

What other advice do I have?

If you have a small footprint in the IT department, it's a very efficient tool to give a very well-rounded perspective of remote access and... more»
Ownera7d5
Real User
Owner
Jan 15 2018

What is most valuable?

* Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that... more»

How has it helped my organization?

I function through LogMeIn, because it gives me everything I need. I spend all my days working in LogMeIn. It is pretty... more»

What needs improvement?

The antivirus. I do not like the antivirus, and the update issues are an absolute pain. It says it is updating things,... more»

What's my experience with pricing, setup cost, and licensing?

It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the... more»

Which other solutions did I evaluate?

I have used many. I chose LogMeIn because it gives me everything I need. I have used SolarWinds, BeAnywhere, Bomgar,... more»

What other advice do I have?

I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so... more»
Chuck Miller
Real User
Technology Coordinator at a construction company
Feb 07 2018

What is most valuable?

Unattended Access, because I do a lot of support on machines that people are having trouble with, and sometimes I need to do that during... more»

How has it helped my organization?

One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to... more»

What's my experience with pricing, setup cost, and licensing?

The price. I complain about it all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the... more»

Which other solutions did I evaluate?

We used Remote Desktop, VNC, pcAnywhere. They were okay to use, but each machine had to have a separate port on it to connect to that machine,... more»

What other advice do I have?

I don't use LogMeIn Central to keep my endpoints secure? I use a Fortinet gateway and a Juniper gateway, firewalls. I just use LogMeIn for... more»
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Manager2152
Real User
Manager
Mar 07 2018

What is most valuable?

The Remote Control feature and file transfer feature. The Remote Control and the Rescue feature are the main ones that... more»

How has it helped my organization?

It has saved me time because I don't have to go on-site. I can just do it remotely.

What needs improvement?

The file transfer could be better. They could make it a lot easier to deal with. If you use the TeamViewer file... more»

What's my experience with pricing, setup cost, and licensing?

The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100... more»

Which other solutions did I evaluate?

I used UltraVNC. I switched because I liked the encryption and the security of LogMeIn.

What other advice do I have?

I don't use Central to keep my end-points secure. All the infrastructure is private. I don't do any cloud. It's worked... more»
John-Robinson
Real User
Network Administrator
Jan 23 2018

What is most valuable?

The ability to remotely access machines with no user intervention required at the remote terminal. Other software we... more»

How has it helped my organization?

It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the... more»

What needs improvement?

The client could have a bit more functionality, as some changes can only be made through the web interface. (Name and... more»

What's my experience with pricing, setup cost, and licensing?

It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch,... more»

Which other solutions did I evaluate?

GoToAssist used previously, and still do in some cases. It was awkward, required user intervention, and often got stuck... more»

What other advice do I have?

With this software I am managing about 90 desktops/laptops in various states around the country, plus several of my... more»
ITManage09b6
Real User
IT Manager at a non-profit with 51-200 employees
Jul 26 2018

What is most valuable?

Unattended remote assistance is the most valuable for us – I save travel time and money. As long as an employee leaves... more»

How has it helped my organization?

No one needs to wait for assistance, I am a phone call away. This means less down time and less travel time.

What needs improvement?

The price needs improvement. It is ridiculously expensive now, and no features have really changed.

What's my experience with pricing, setup cost, and licensing?

It is expensive. You should compare the annual fee to your mileage budget before you purchase.

Which other solutions did I evaluate?

WebEx and it was clunky back then and expensive.

What other advice do I have?

I support POS hardware/software, over 100 desktops and laptops. I use Symantec Endpoint Protection Cloud for... more»
MedicalBd8e4
Real User
Medical Biller
Mar 06 2018

What is most valuable?

I want to make sure the remote control is as up-to-date as possible, so they do not have any lag time when they are... more»

How has it helped my organization?

It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work.... more»

What needs improvement?

As long as it continues to update with the current browser users, because sometimes we run into trouble where it is... more»

What's my experience with pricing, setup cost, and licensing?

It is a little pricey. I have more than five seats, so I pay a $1000/year.

Which other solutions did I evaluate?

I have not used a different solution.

What other advice do I have?

It is something I do not have to worry about. It works pretty well most of the time, but I know there are many other... more»
Technoloae62
Real User
Technology Director
Feb 25 2018

What is most valuable?

The biggest thing is remote access, to be able to get inside our network to be able to fix problems.

How has it helped my organization?

If I need to make a change on a server that’s not accessible to the internet, then I can connect to my LogMeIn account,... more»

What needs improvement?

It does what I need it to do. We are an educational institution, so anything to make it cheaper would be better because... more»

What's my experience with pricing, setup cost, and licensing?

It would be nice to have educational pricing.

Which other solutions did I evaluate?

This is our first of its kind that we've used.

What other advice do I have?

We’ve got 30 servers and 600 employees, so each one of them has a desktop. But they don’t use LogMeIn. We don’t do any... more»
Director28cf
Real User
Director of Information Technologies at a tech services company with 11-50 employees
Jan 29 2018

What is most valuable?

The ease of remoting into a server, to be able to have remote access. And also alerts.

How has it helped my organization?

It saves us drive time, we don't have to go to clients. We can just use remote access.

What needs improvement?

It's not really a true RMM product but more of just a remote access.

What's my experience with pricing, setup cost, and licensing?

Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs... more»

Which other solutions did I evaluate?

I can't remember what we used before, but it's been awhile.

What other advice do I have?

We aren't leveraging Central to keep end-points secure. We're actually using a product called Sophos for antivirus. All... more»
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What is LogMeIn Central?

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.
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