LogMeIn Central Room for Improvement

The antivirus. I do not like the antivirus, and the update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates. It is a very vicious circle/cycle with it. I manage 160 machines and it says there are updates. I run the updates. They do not run. Well, what happened? I will go into the machine and I will run all the updates, then it says they are done. I come back, check the LogMeIn screen, and it says there are four updates. Well no, there is not. I can't clear the updates. I can't make it go away. The computer says there are no more updates and my screen is lit up like a Christmas tree because there is a bunch of yellow (updates that haven't run) on it due to the updates and patches. I ran them, but they are not there, they won't run, and I don't know how to clear them. It's very frustrating, especially when you're trying to do that. If I have to manually open every single box, click updates and patches, and log in and log off, it defeats the purpose. The LogMeIn is supposed to allow me to push updates to all my machines. It is not doing that, so that is a very big frustration. I have spent hours and weekends going through and correcting buttons, and it does not make a difference. I have not changed many of them. I could show you screens of them now and it is the same thing. Intel updates Intel patches, this won't run, etc. It just doesn't clear and drives you nuts. Plus, you can't tell if you spent time on the machine or not because it has not gone away. Also, there are some screens that are just ugly and difficult to manipulate. View full review »
IT Director
Cost. It's probably worth the value, but the price increases over the last five years are getting harder to justify. Also, backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible. View full review »
The file transfer could be better. They could make it a lot easier to deal with. If you use the TeamViewer file transfer, you click on the file here that you want to transfer, and you say where you want to transfer it on the desktop, and you hit "receive" or "send." If you hit "send," it just sends it right over to the desktop, whereas LogMeIn Central is not that intuitive. It's a lot harder to figure out. The LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy. If they could make it easier for the desktops, that would be great. View full review »
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: September 2019.
371,917 professionals have used our research since 2012.
Network Administrator
The client could have a bit more functionality, as some changes can only be made through the web interface. (Name and group changes for machines, for example). View full review »
IT Manager at a non-profit with 51-200 employees
The price needs improvement. It is ridiculously expensive now, and no features have really changed. View full review »
Medical Biller
As long as it continues to update with the current browser users, because sometimes we run into trouble where it is laggy, where the browser has updated, but LogMeIn has not. View full review »
Technology Director
It does what I need it to do. We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees. View full review »
Director of Information Technologies at a tech services company with 11-50 employees
It's not really a true RMM product but more of just a remote access. View full review »
President at a tech services company with 11-50 employees
The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed. View full review »
David Putz
Sometimes it just fails to load. View full review »
Integral Color Specialist
File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. View full review »
Peter Siegel
Associate Director of Information Technology with 51-200 employees
It is easy to get locked out, which is something that needs to be improved. View full review »
Giancarlo Scali
Project Manager with 11-50 employees
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: September 2019.
371,917 professionals have used our research since 2012.
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