LogMeIn Central Archived Reviews (More than two years old)

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Real User
IT Manager at a non-profit with 51-200 employees
Jul 26 2018

What is most valuable?

Unattended remote assistance is the most valuable for us – I save travel time and money. As long as an employee leaves their computer on and connected to the Internet I… more »

How has it helped my organization?

No one needs to wait for assistance, I am a phone call away. This means less down time and less travel time.

What needs improvement?

The price needs improvement. It is ridiculously expensive now, and no features have really changed.

What's my experience with pricing, setup cost, and licensing?

It is expensive. You should compare the annual fee to your mileage budget before you purchase.

Which solution did I use previously and why did I switch?

WebEx and it was clunky back then and expensive.

What other advice do I have?

I support POS hardware/software, over 100 desktops and laptops. I use Symantec Endpoint Protection Cloud for anti-virus, but LogMeIn Central for OS updates and fixes… more »

Which other solutions did I evaluate?

The CIO before me used WebEx, but it was slow and more expensive back then. I think it is cheaper now but I am used to LogMeIn.
Real User
Manager
Mar 07 2018

What is most valuable?

The Remote Control feature and file transfer feature. The Remote Control and the Rescue feature are the main ones that I use.

How has it helped my organization?

It has saved me time because I don't have to go on-site. I can just do it remotely.

What needs improvement?

The file transfer could be better. They could make it a lot easier to deal with. If you use the TeamViewer file transfer, you click on the file here that you want to… more »

What's my experience with pricing, setup cost, and licensing?

The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100… more »

Which solution did I use previously and why did I switch?

I used UltraVNC. I switched because I liked the encryption and the security of LogMeIn.

What other advice do I have?

I don't use Central to keep my end-points secure. All the infrastructure is private. I don't do any cloud. It's worked well for me except for the cost. That's the only… more »

Which other solutions did I evaluate?

I'm looking into TeamViewer and UltraVNC, now.
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Real User
Integral Color Specialist
Mar 06 2018

What is most valuable?

We support a large geographic area across the West Coast. We install our PCs at customer locations throughout the country and are able to support them remotely rather than… more »

How has it helped my organization?

Using the product, we provide a quicker response when supporting customers.

What needs improvement?

File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

What other advice do I have?

It is a solid solution for a remote desktop.

Which other solutions did I evaluate?

No.
Real User
Medical Biller
Mar 06 2018

What is most valuable?

I want to make sure the remote control is as up-to-date as possible, so they do not have any lag time when they are working on the computers in my office.

How has it helped my organization?

It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity. My workers… more »

What needs improvement?

As long as it continues to update with the current browser users, because sometimes we run into trouble where it is laggy, where the browser has updated, but LogMeIn has… more »

What's my experience with pricing, setup cost, and licensing?

It is a little pricey. I have more than five seats, so I pay a $1000/year.

Which solution did I use previously and why did I switch?

I have not used a different solution.

What other advice do I have?

It is something I do not have to worry about. It works pretty well most of the time, but I know there are many other products out there now that people use.

Which other solutions did I evaluate?

It was my IT guy at the time that just did it. It was mainly so he could remote into the system and do any changes that he needed to do at the time. This was 10 plus years… more »
Real User
Technology Director
Feb 25 2018

What is most valuable?

The biggest thing is remote access, to be able to get inside our network to be able to fix problems.

How has it helped my organization?

If I need to make a change on a server that’s not accessible to the internet, then I can connect to my LogMeIn account, then from our console into the server, or I can use LogMeIn directly to the… more »

What needs improvement?

It does what I need it to do. We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees.

What's my experience with pricing, setup cost, and licensing?

It would be nice to have educational pricing.

Which solution did I use previously and why did I switch?

This is our first of its kind that we've used.

What other advice do I have?

We’ve got 30 servers and 600 employees, so each one of them has a desktop. But they don’t use LogMeIn. We don’t do any asset management through LogMeIn. Everything is on-premise. It works. We don’t… more »
Chuck Miller
Real User
Technology Coordinator at a government with 51-200 employees
Feb 07 2018

What is most valuable?

Unattended Access, because I do a lot of support on machines that people are having trouble with, and sometimes I need to do that during non-working hours. I do not use it for remote printing. I do… more »

How has it helped my organization?

One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that… more »

What's my experience with pricing, setup cost, and licensing?

The price. I complain about it all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that… more »

Which solution did I use previously and why did I switch?

We used Remote Desktop, VNC, pcAnywhere. They were okay to use, but each machine had to have a separate port on it to connect to that machine, because they were all trying to port to the external… more »

What other advice do I have?

I don't use LogMeIn Central to keep my endpoints secure? I use a Fortinet gateway and a Juniper gateway, firewalls. I just use LogMeIn for remote access. What we manage is all on-premise, but it's not… more »

Which other solutions did I evaluate?

It depends on what you need. If you need unattended access, then LogMeIn; I haven't found anyting better. If you can get away with having attended access, there's another product that I use as well… more »
Real User
President at a tech services company with 11-50 employees
Feb 07 2018

What is most valuable?

Remote access, we can remote access our clients, the workstation servers. We also use the reporting. Everything we use in there is for remote access. That's really it. There are some other features… more »

What needs improvement?

The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed.

What's my experience with pricing, setup cost, and licensing?

It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable.

Which solution did I use previously and why did I switch?

It may have been pcAnywhere or Carbon Copy. It was so long ago that I don't remember.

What other advice do I have?

We don't leverage LogMeIn Central to keep end-points secure, we have our own, a different anti-virus that we use. There is some of our infrastructure in there, but it's mostly our clients'. And we're… more »

Which other solutions did I evaluate?

We didn't really evaluate other products at the time.
Real User
IT Director
Jan 30 2018

What is most valuable?

The security, that I can glance down and see quickly who's up to date on patches, and who has virus concerns. Also, that I have a solution for users to have remote access to their personal computers.

How has it helped my organization?

For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that.

What needs improvement?

Cost. It's probably worth the value, but the price increases over the last five years are getting harder to justify. Also, backwards compatibility for non-Microsoft-supported operating systems, for… more »

Which solution did I use previously and why did I switch?

When I came to the company, it was five years ago, and a lot of the users were already using the free version, when it was free. The pricing was good enough that it was an easy answer.

What other advice do I have?

If you have a small footprint in the IT department, it's a very efficient tool to give a very well-rounded perspective of remote access and security control on devices, and in an environment where… more »

Which other solutions did I evaluate?

I did evaluate other options. We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point… more »
Real User
Director of Information Technologies at a tech services company with 11-50 employees
Jan 29 2018

What is most valuable?

The ease of remoting into a server, to be able to have remote access. And also alerts.

How has it helped my organization?

It saves us drive time, we don't have to go to clients. We can just use remote access.

What needs improvement?

It's not really a true RMM product but more of just a remote access.

What's my experience with pricing, setup cost, and licensing?

Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump. The price is a… more »

Which solution did I use previously and why did I switch?

I can't remember what we used before, but it's been awhile.

What other advice do I have?

We aren't leveraging Central to keep end-points secure. We're actually using a product called Sophos for antivirus. All the IT infrastructure is with our customers, everything is on-premise for them… more »
John-Robinson
Real User
Network Administrator
Jan 23 2018

What is most valuable?

The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download… more »

How has it helped my organization?

It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier.

What needs improvement?

The client could have a bit more functionality, as some changes can only be made through the web interface. (Name and group changes for machines, for example).

What's my experience with pricing, setup cost, and licensing?

It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced… more »

Which solution did I use previously and why did I switch?

GoToAssist used previously, and still do in some cases. It was awkward, required user intervention, and often got stuck on admin things.

What other advice do I have?

With this software I am managing about 90 desktops/laptops in various states around the country, plus several of my servers in the main office in DC; all Windows, of… more »

Which other solutions did I evaluate?

A few, I don’t recall which ones. It was a number of years ago.
David Putz
Real User
President
Jan 21 2018

What is most valuable?

Being able to dial in and transfer files for updates.

How has it helped my organization?

The biggest improvement is being able to solve problems or do upgrades of software without having to go onsite.

What needs improvement?

Sometimes it just fails to load.

What's my experience with pricing, setup cost, and licensing?

Pricing is a little on the expensive side, compared to what TeamViewer has offered.

Which solution did I use previously and why did I switch?

A few, and still use TeamViewer in some instances.

What other advice do I have?

Regarding leveraging LogMeIn Central to keep endpoints secure, I haven't really looked at that. Our IT infrastructure is on-premise. I would tell others it is a great… more »

Which other solutions did I evaluate?

I had used others like VNC Connect, but I really didn't review any others.
Real User
Owner
Jan 15 2018

What is most valuable?

* Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature. * The ability to manipulate… more »

How has it helped my organization?

I function through LogMeIn, because it gives me everything I need. I spend all my days working in LogMeIn. It is pretty invaluable, especially if you are an IT support… more »

What needs improvement?

The antivirus. I do not like the antivirus, and the update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your… more »

What's my experience with pricing, setup cost, and licensing?

It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at… more »

Which solution did I use previously and why did I switch?

I have used many. I chose LogMeIn because it gives me everything I need. I have used SolarWinds, BeAnywhere, Bomgar, and all kinds of different things over the years.

What other advice do I have?

I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good. If somebody is looking at it seriously, or… more »

Which other solutions did I evaluate?

I still run SolarWinds. I have TeamViewer, I have other products that I still run as well. It is just I have LogMeIn on absolutely everything I support, because it is the… more »

What is LogMeIn Central?

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.
LogMeIn Central customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

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