LogMeIn Pro Reviews

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Real User
CEO
Mar 06 2018

What is most valuable?

Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.

How has it helped my organization?

It makes it more convenient to remotely administer computers, via the web or mobile devices. That seems to be a good feature we're using more and it's very convenient to be able to get to whatever… more»

What needs improvement?

As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium… more»

What's my experience with pricing, setup cost, and licensing?

The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There… more»

What other advice do I have?

We are not leveraging it to keep our end points secure. I need to delve more into it. I don't know all the capabilities of it. I just mainly use it. A lot of the customer sites have their own either… more»

Which other solutions did I evaluate?

We do use other products besides LogMeIn. Splashtop is one, TeamViewer, several others. But I prefer LogMeIn. The only drawback with LogMeIn is that the pricing structure has been increasing so… more»
Real User
Data Analyst & Back Office Support at a non-tech company with 11-50 employees
Jan 29 2018

What is most valuable?

The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time… more»

How has it helped my organization?

Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say our store in Berea, Kentucky, which is about three… more»

What needs improvement?

I haven't really found anything that I would want to improve, it meets all of our needs. If I had to point out one thing, it would be that it is expensive.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well… more»

Which solution did I use previously and why did I switch?

No, we did not have a previous solution. We found LogMeIn - we also used the non-Pro version. We found it and it has been the best fit for us and we've not tried anything… more»

What other advice do I have?

Do it, don't hesitate, just do it, because it will be worth it. If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me… more»

Which other solutions did I evaluate?

To my knowledge, we did not evaluate any other options.
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Real User
Research Scientist
Mar 04 2018

What is most valuable?

The ability to easily connect back and retrieve data from the computer systems that I have.

How has it helped my organization?

Reliability is probably the strongest thing that I have observed. Maybe fewer clicks that are required to get the organization up and operational. Those are probably the… more»

What needs improvement?

I do not use it a lot, but I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For… more»

What's my experience with pricing, setup cost, and licensing?

Lower the price for an individual user. The company does not scale the price based upon use. I can understand why it would be charged for somebody who is a heavy user, but… more»

Which solution did I use previously and why did I switch?

I probably did use some VNC, but that was 20 years ago in the computer world. It was a much different place than it is today. So, I probably did evaluate, read reviews… more»

What other advice do I have?

I have been so satisfied with the product that I have not been motivated to shop what is out there today. I am very satisfied with the LogMeIn product and I have not been… more»

Which other solutions did I evaluate?

GoToMyPC. There were some features in it, which made me start looking elsewhere. I started using LogMeIn and there was possibly a third product. Once I landed on LogMeIn… more»
Real User
Customer Service
Feb 22 2018

What is most valuable?

The fact that it's easy to log into, it's easy to manipulate from screen to screen. It does everything that we want it to do.

How has it helped my organization?

It creates better morale for the employee, by allowing the employee to work from home, rather than their having to drive to the office. It's filling a need within our… more»

What needs improvement?

I can't really think of anything that needs improvement. There isn't anything that I don't like about it, or that I have found that I wished it would be different.

What's my experience with pricing, setup cost, and licensing?

I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that… more»

Which solution did I use previously and why did I switch?

No previous solution.

What other advice do I have?

In terms of advice to others looking into using this product, I would say if you have any questions, I think that you can google specific questions, or you can call for… more»

Which other solutions did I evaluate?

This product was recommended by somebody that my boss knows. He may have looked at something else, I'm not sure. But since we had such good feedback from someone about… more»
Real User
Sales Manager & Sr. Mortgage Loan Officer
Feb 18 2018

How has it helped my organization?

Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done. Then, my dad is 91, and he needs lots of help, so being able to log in and share… more»

What needs improvement?

The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example… more»

What's my experience with pricing, setup cost, and licensing?

It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many… more»

Which solution did I use previously and why did I switch?

I used GoToMyPC. LogMeIn had better pricing for the number of computers that I needed to do, and I think the desktop app is nice with LogMeIn Pro. I used them at the time for quite a while, and then I… more»

What other advice do I have?

Most companies can do better on their user interface, just because if it's got any complexity to it, if it's not intuitive, you're just not going to get or keep as many users. So user interface is… more»

Which other solutions did I evaluate?

GoToMyPC was the big one.

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