LogMeIn Pro Reviews

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CEO678c
Real User
CEO
Mar 06 2018

What is most valuable?

Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get... more»

How has it helped my organization?

It makes it more convenient to remotely administer computers, via the web or mobile devices. That seems to be a good feature we're using more... more»

What needs improvement?

As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote... more»

What's my experience with pricing, setup cost, and licensing?

The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've... more»

What other advice do I have?

We are not leveraging it to keep our end points secure. I need to delve more into it. I don't know all the capabilities of it. I just mainly use... more»
George Khairallah
Real User
Chief Technology Officer at a tech services company with 51-200 employees
Nov 15 2017

What is most valuable?

The number one feature that seems to be the most valuable for us is the ability to assign user access to servers in a... more»

How has it helped my organization?

We are a very decentralized infrastructure. Though there are plenty of Remote Management tools available on the market,... more»

What needs improvement?

Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't... more»

What's my experience with pricing, setup cost, and licensing?

The pricing is not too bad. However, there is one very important point to keep in mind regarding the Central Licensing.... more»

Which solutions did we use previously?

I have used TeamViewer (not the enterprise version), and it was a very good remote control solution, but last I... more»

What other advice do I have?

LogMeIn is a great product, and unfortunately, is a necessary evil. We use it now, because we need it. It does some... more»
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Gene Clark
Real User
President at a manufacturing company with 1-10 employees
Jan 23 2018

What is most valuable?

The automation, where you don't have to keep entering the password and you can pull up the login client. That's the... more»

How has it helped my organization?

It gives us mobility. Most of our processes are in our main accounting software in our office. So, whether I'm there or... more»

What needs improvement?

It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's... more»

What's my experience with pricing, setup cost, and licensing?

We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro. But like I said,... more»

Which solutions did we use previously?

I never have used another solution. It always worked. It's working. I understand it. The only time I would change is if... more»

What other advice do I have?

I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues... more»
DataAnalc067
Real User
Data Analyst & Back Office Support at a non-tech company with 11-50 employees
Jan 29 2018

What is most valuable?

The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second... more»

How has it helped my organization?

Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say... more»

What needs improvement?

I haven't really found anything that I would want to improve, it meets all of our needs. If I had to point out one... more»

What's my experience with pricing, setup cost, and licensing?

It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving... more»

Which solutions did we use previously?

No, we did not have a previous solution. We found LogMeIn - we also used the non-Pro version. We found it and it has... more»

What other advice do I have?

Do it, don't hesitate, just do it, because it will be worth it. If I could give it an 11 out of 10 I would, but I... more»
Research2aeb
Real User
Research Scientist
Mar 04 2018

What is most valuable?

The ability to easily connect back and retrieve data from the computer systems that I have.

How has it helped my organization?

Reliability is probably the strongest thing that I have observed. Maybe fewer clicks that are required to get the... more»

What needs improvement?

I do not use it a lot, but I would enhance the product, so if I had two screens in front of me, it could connect to two... more»

What's my experience with pricing, setup cost, and licensing?

Lower the price for an individual user. The company does not scale the price based upon use. I can understand why it... more»

Which solutions did we use previously?

I probably did use some VNC, but that was 20 years ago in the computer world. It was a much different place than it is... more»

What other advice do I have?

I have been so satisfied with the product that I have not been motivated to shop what is out there today. I am very... more»
OwnerAnddc5c
Real User
Owner and Operator
Jan 23 2018

How has it helped my organization?

We use it to log in just to access the workstation. Every once in a blue moon you can print from that workstation to your computer, that you're... more»

What needs improvement?

Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and... more»

What's my experience with pricing, setup cost, and licensing?

To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used... more»

Which solutions did we use previously?

I did use a different solution temporarily, then I switched over to LogMeIn. I think at the time LogMeIn was free, or it was only about $100 or... more»

What other advice do I have?

Look at the marketplace and see what everybody's charging before you start using one of them, then see what they offer.
Charlie Zevitas
Real User
Business Owner with 10,001+ employees
Jan 21 2018

What is most valuable?

It's all good. I connect to other computers in the network I use, so I don't have to physically go to them. I use it... more»

How has it helped my organization?

I don't have to physically run to another location. I can run it from right here. I have four different computers in my... more»

What needs improvement?

I don't know its full capability of use. I'm trying to remote print rather than hook up to the computers, I'm not too... more»

What's my experience with pricing, setup cost, and licensing?

Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled.

Which solutions did we use previously?

I always had LogMeIn from the beginning. When I needed remote access, I always had it. For quite a while.

What other advice do I have?

It's working, it does what I want it to do. I'm able to connect everybody, move files around. I would give it a nine... more»
vpofente3b8b
Real User
Vp Of Enterprise IT at a financial services firm with 1,001-5,000 employees
Feb 28 2017

What is most valuable?

I'd say, the reliability and ease of use are the most valuable features. You can get going in no time.

How has it helped my organization?

There is nothing like seeing the problem, when the customer reports a problem. Nothing like seeing that problem in action. When you are on the... more»

What needs improvement?

When using LogMeIn, you need a separate chat window. Also, you cannot talk when the other party is able to see your laptop, or vice versa. When... more»

Which solutions did we use previously?

I've been using these things for many years, so previously, I've been using GoToMeeting, which has a different purpose. There is one other... more»

What other advice do I have?

There are several alternative setups available, which are probably cheaper. I would ask any potential customer to check more and more; to... more»
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