LogMeIn Pro Reviews

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Real User
CEO
Mar 06 2018

What is most valuable?

Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.

How has it helped my organization?

It makes it more convenient to remotely administer computers, via the web or mobile devices. That seems to be a good feature we're using more and it's very convenient to be able to get to whatever… more»

What needs improvement?

As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium… more»

What's my experience with pricing, setup cost, and licensing?

The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There… more»

What other advice do I have?

We are not leveraging it to keep our end points secure. I need to delve more into it. I don't know all the capabilities of it. I just mainly use it. A lot of the customer sites have their own either… more»

Which other solutions did I evaluate?

We do use other products besides LogMeIn. Splashtop is one, TeamViewer, several others. But I prefer LogMeIn. The only drawback with LogMeIn is that the pricing structure has been increasing so… more»
George Khairallah
Real User
Chief Technology Officer at a tech services company with 51-200 employees
Nov 15 2017

What is most valuable?

The number one feature that seems to be the most valuable for us is the ability to assign user access to servers in a decentralized environment. Given that LogMeIn is one… more»

How has it helped my organization?

We are a very decentralized infrastructure. Though there are plenty of Remote Management tools available on the market, having a tool like LogMeIn Central proves… more»

What needs improvement?

Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well. For instance, they have a Windows… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is not too bad. However, there is one very important point to keep in mind regarding the Central Licensing. We have advised our reps about this many years ago… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used TeamViewer (not the enterprise version), and it was a very good remote control solution, but last I checked, it did not have the feature sets that LogMeIn… more»

What other advice do I have?

LogMeIn is a great product, and unfortunately, is a necessary evil. We use it now, because we need it. It does some things well, but causes a lot of frustration in usage… more»

Which other solutions did I evaluate?

TeamViewer. Though we could not really find any other products out there with the same feature set, unfortunately.
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Gene Clark
Real User
President at a manufacturing company with 1-10 employees
Jan 23 2018

What is most valuable?

The automation, where you don't have to keep entering the password and you can pull up the login client. That's the best thing because it just makes it simpler to use. You… more»

How has it helped my organization?

It gives us mobility. Most of our processes are in our main accounting software in our office. So, whether I'm there or I'm in Chicago or Philadelphia or Boston or… more»

What needs improvement?

It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a… more»

What's my experience with pricing, setup cost, and licensing?

We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro. But like I said, it's easy to use. We just don't have any qualms with… more»

If you previously used a different solution, which one did you use and why did you switch?

I never have used another solution. It always worked. It's working. I understand it. The only time I would change is if the price got prohibitive enough to make me look… more»

What other advice do I have?

I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very… more»

Which other solutions did I evaluate?

I've been using it for 10 years. I used it at another company before we started our company, and I didn't even look for anything else when I did it the second time. I just… more»
Real User
Data Analyst & Back Office Support at a non-tech company with 11-50 employees
Jan 29 2018

What is most valuable?

The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time… more»

How has it helped my organization?

Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say our store in Berea, Kentucky, which is about three… more»

What needs improvement?

I haven't really found anything that I would want to improve, it meets all of our needs. If I had to point out one thing, it would be that it is expensive.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well… more»

If you previously used a different solution, which one did you use and why did you switch?

No, we did not have a previous solution. We found LogMeIn - we also used the non-Pro version. We found it and it has been the best fit for us and we've not tried anything… more»

What other advice do I have?

Do it, don't hesitate, just do it, because it will be worth it. If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me… more»

Which other solutions did I evaluate?

To my knowledge, we did not evaluate any other options.
Real User
Research Scientist
Mar 04 2018

What is most valuable?

The ability to easily connect back and retrieve data from the computer systems that I have.

How has it helped my organization?

Reliability is probably the strongest thing that I have observed. Maybe fewer clicks that are required to get the organization up and operational. Those are probably the… more»

What needs improvement?

I do not use it a lot, but I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For… more»

What's my experience with pricing, setup cost, and licensing?

Lower the price for an individual user. The company does not scale the price based upon use. I can understand why it would be charged for somebody who is a heavy user, but… more»

If you previously used a different solution, which one did you use and why did you switch?

I probably did use some VNC, but that was 20 years ago in the computer world. It was a much different place than it is today. So, I probably did evaluate, read reviews… more»

What other advice do I have?

I have been so satisfied with the product that I have not been motivated to shop what is out there today. I am very satisfied with the LogMeIn product and I have not been… more»

Which other solutions did I evaluate?

GoToMyPC. There were some features in it, which made me start looking elsewhere. I started using LogMeIn and there was possibly a third product. Once I landed on LogMeIn… more»
Real User
Owner and Operator
Jan 23 2018

How has it helped my organization?

We use it to log in just to access the workstation. Every once in a blue moon you can print from that workstation to your computer, that you're currently on. I've used it for that, and that's it. We… more»

What needs improvement?

Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are… more»

What's my experience with pricing, setup cost, and licensing?

To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like… more»

If you previously used a different solution, which one did you use and why did you switch?

I did use a different solution temporarily, then I switched over to LogMeIn. I think at the time LogMeIn was free, or it was only about $100 or something, so I switched. That was a long time ago so. A… more»

What other advice do I have?

Look at the marketplace and see what everybody's charging before you start using one of them, then see what they offer.

Which other solutions did I evaluate?

I was using another program and then one of our vendors used LogMeIn and that same vendor said, "Hey, there's this free product." I had only used the other one for about a week so I didn't really… more»
Charlie Zevitas
Real User
Business Owner with 10,001+ employees
Jan 21 2018

What is most valuable?

It's all good. I connect to other computers in the network I use, so I don't have to physically go to them. I use it for remote printing, and repay work, and more. I'm… more»

How has it helped my organization?

I don't have to physically run to another location. I can run it from right here. I have four different computers in my network that are not in my office. I can connect to… more»

What needs improvement?

I don't know its full capability of use. I'm trying to remote print rather than hook up to the computers, I'm not too savvy with that, so I'm doing it the old fashion way… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled.

If you previously used a different solution, which one did you use and why did you switch?

I always had LogMeIn from the beginning. When I needed remote access, I always had it. For quite a while.

What other advice do I have?

It's working, it does what I want it to do. I'm able to connect everybody, move files around. I would give it a nine out of 10 because it's reliable. I would just say just… more»

Which other solutions did I evaluate?

Originally, I just had my three computers in one office, so I had no need for it. Then, as I broke the office up, the first thing I saw was PCAnywhere, years ago. I saw… more»
Real User
Customer Service
Feb 22 2018

What is most valuable?

The fact that it's easy to log into, it's easy to manipulate from screen to screen. It does everything that we want it to do.

How has it helped my organization?

It creates better morale for the employee, by allowing the employee to work from home, rather than their having to drive to the office. It's filling a need within our… more»

What needs improvement?

I can't really think of anything that needs improvement. There isn't anything that I don't like about it, or that I have found that I wished it would be different.

What's my experience with pricing, setup cost, and licensing?

I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that… more»

If you previously used a different solution, which one did you use and why did you switch?

No previous solution.

What other advice do I have?

In terms of advice to others looking into using this product, I would say if you have any questions, I think that you can google specific questions, or you can call for… more»

Which other solutions did I evaluate?

This product was recommended by somebody that my boss knows. He may have looked at something else, I'm not sure. But since we had such good feedback from someone about… more»
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