LogMeIn Pro Room for Improvement

Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed. 

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it_user194427 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 51-200 employees

Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.

For instance, they have a Windows update feature, which is a great value-add when you have a large fleet of servers. However, Windows updates have a lot of quirks, and often times force you to go back to the individual servers and address these updates manually. Things like excluding updates from installation, or controlling that aspect of updates altogether is not possible.

Controlling the settings of windows updates (i.e., installing automatically vs download and waiting to install, etc.) rarely work, if ever.

Self-Healing features are another great idea, but they are given very little attention in development. In this day and age, you would expect that native support for PowerShell would be included, yet these features and tasks are stuck in triggering scripts with batch files.

File storage and sharing is another point of improvement. This was introduced a few months ago, and again, with very little development, and was also poorly implemented. We have started using it for a couple months, and it was so frustrating that we abandoned it.

The Kaspersky product was a welcome change. We have tested it for a while, but were reluctant to put it in production, given its potential drastic effect on the operation of our servers, and the bad history of quickly addressing problems. This one was too much of a risk, and we still opted to pay for a third party product for a security suite.

General UI issues are also a problem, there are inconsistencies in the UI between one screen and the other, and some weird Flash Bugs while performing certain actions.

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it_user805356 - PeerSpot reviewer
Owner and Operator

Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more. I'm sure when they increase their price they're going to lose a lot of clients. That's it. I don't really have anything for them to improve because I don't really use it for anything but login for now.

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March 2024
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GS
Project Manager at SOLUZIONE SRL

The high pricing of the product is its only shortcoming that needs improvement.

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it_user831798 - PeerSpot reviewer
CEO

As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.

The only other issue I have is the price, especially for the people that have been with it from the very beginning of time. They should be giving us discounts on it because we've been with them - loyal customers and loyal helpers and assistants, promoters - the whole time. That's a little disappointing. 

Now, they do give us a discount occasionally, depending upon what we get, but I have to give them a lot of different customers and then they'll give me a little discount here and there. A suggestion would be provide discounts for people that have been with LogMeIn for a significant amount of time.

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it_user805380 - PeerSpot reviewer
Business Owner with 10,001+ employees

I don't know its full capability of use. I'm trying to remote print rather than hook up to the computers, I'm not too savvy with that, so I'm doing it the old fashion way, hooking up the computer to remote print. 

But really, everything is there if you're tech-savvy. 

One thing I do notice, at certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day. That is probably not LogMeIn's issue, but it's definitely an issue with the speed of transferring data. 

But all in all, I don't have anything to fix. It's quite a good tool.

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it_user521691 - PeerSpot reviewer
Vp Of Enterprise IT at a financial services firm with 1,001-5,000 employees

When using LogMeIn, you need a separate chat window. Also, you cannot talk when the other party is able to see your laptop, or vice versa. When you're really trying to communicate, you're better off actually typing, "Hey, don't do that." "Go here." Something like that. Having a nice chat window would be ideal.

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GD
Research Scientist

I do not use it a lot, but I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. 

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it_user819864 - PeerSpot reviewer
Sales Manager & Sr. Mortgage Loan Officer

The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.

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BC
Data Analyst & Back Office Support at a non-tech company with 11-50 employees

I haven't really found anything that I would want to improve, it meets all of our needs. If I had to point out one thing, it would be that it is expensive.

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it_user806460 - PeerSpot reviewer
President at a manufacturing company with 1-10 employees

It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.

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it_user805353 - PeerSpot reviewer
Sr. Merger and Acquisition Advisor, Owner at a financial services firm with 11-50 employees

Pricing. It's been going up for just going back and forth between two computers. That's crazy. I don't use it for anything else.

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it_user515337 - PeerSpot reviewer
Field Engineer at a tech vendor with 10,001+ employees

The UI could be a little bit more robust.

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it_user552135 - PeerSpot reviewer
Teacher Technology Engagement Program Coordinator/Technician at a educational organization with 10,001+ employees

I would like the ability to “Remote” into a machine without the Calling Card being activated.

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it_user806463 - PeerSpot reviewer
Owner with 1-10 employees

I can't talk to anyone over the phone via LogMeIn. Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.

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RW
Computer Technician at a tech services company with 11-50 employees

It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in.

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it_user521877 - PeerSpot reviewer
Director, Information Technology at a manufacturing company with 1,001-5,000 employees

The management part probably needs improving. It can get a little cluttered. That's probably the biggest area for improvement, at least from my perspective. When I go in there sometimes, it's a little difficult to figure out where it is. Maybe it's because I don't personally use it all the time. I think that's one area I think it can really improve on.

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it_user516729 - PeerSpot reviewer
Head of IT
  • Remote Access for external and internal customers.
  • Remote Management for support to staff in our company.
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it_user824781 - PeerSpot reviewer
Customer Service at a manufacturing company

I can't really think of anything that needs improvement. There isn't anything that I don't like about it, or that I have found that I wished it would be different.

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it_user516648 - PeerSpot reviewer
Works at a tech company with 51-200 employees

Would like for the client to be searchable.

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Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about LogMeIn, TeamViewer, Microsoft and others in Remote Access. Updated: March 2024.
765,234 professionals have used our research since 2012.