The solution has greatly facilitated the ability to repair computers remotely.

We are a very decentralized infrastructure. Though there are plenty of Remote Management tools available on the market, having a tool like LogMeIn Central proves invaluable, as it can connect from anywhere, with no required firewall adjustments.

Having this functionality allowed us to create proactive and self healing alerts by using this product. Having a remote control solution that is reliable, and a way to allow authorized users into our servers while maintaining close audit trails.

We use it to log in just to access the workstation. Every once in a blue moon you can print from that workstation to your computer, that you're currently on. I've used it for that, and that's it. We don't use it for anything else. We don't transfer files. We don't use it for anything else.

It makes it more convenient to remotely administer computers, via the web or mobile devices. That seems to be a good feature we're using more and it's very convenient to be able to get to whatever location we need to, rapidly.

I don't have to physically run to another location. I can run it from right here. I have four different computers in my network that are not in my office. I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier.

There is nothing like seeing the problem, when the customer reports a problem. Nothing like seeing that problem in action. When you are on the other end, when you are the customer, when you are trying to talk to, let's say, Dell, or anybody else, then you take LogMeIn, to enable them to look at my computer, and then they know exactly what is going on; then the problem is resolved very quickly.

So, this has probably saved, I would say, you can even count it up for a big company, years worth of time, cumulatively speaking, when you take multiple employees into account. Otherwise, problem solving is very, very difficult.

Reliability is probably the strongest thing that I have observed. Maybe fewer clicks that are required to get the organization up and operational. Those are probably the two things: ease of use and reliability. 

I do take complete control of other computers, though I do not print remotely very often. Rarely do I do that, but I will copy files down and print. I will take material from a computer and print at my location, wherever I happen to be. More so, I can copy information and put it into a presentation that I may be putting together at another location. 

Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done. Then, my dad is 91, and he needs lots of help, so being able to log in and share the screen with him is a big benefit.

So not having to drive up to my office at night to work, and not having to drive over to my dad's house to help him on the computer.

Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say our store in Berea, Kentucky, which is about three and a half hours away, has a problem where it's simply a check-box that needs to be marked. I, or one of our other support technicians, can log into the computer in Berea from anywhere in Kentucky, or from another store, and check the box and, in a matter of seconds, be done with the job and have corrected the problem. Whereas before, we would have had to have driven all the way to the location and have used up an entire work day to check a box. It's a major time saver.

It just saves us a ton of drive time to correct issues with our back office software spreadsheets. We can correct anything, and I can work from anywhere and correct problems, and walk people through things. I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do.

It gives us mobility. Most of our processes are in our main accounting software in our office. So, whether I'm there or I'm in Chicago or Philadelphia or Boston or wherever I might be, I can get access to it. If I get a customer that calls me while I'm traveling, I can actually get to the information by using it.

The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.

Being able to get my documents when I'm away from either my home computer or my office desktop.

I am able to remote in from another floor into a users computer without having to leave the comfort of my own desk.

We previously used a VNC client, which was not secure. It was buggy and did not provide automatic reconnection. LogMeIn allows us to work more securely with remote clients.

It is pretty simple. I can login to my office computer, go into all of my software, and work from a remote location, as well as look up stuff: mail and stuff like that.

We are using LogMeIn for our IT Management. For while, we were just doing some tests and we will decide what we will do soon.

It creates better morale for the employee, by allowing the employee to work from home, rather than their having to drive to the office. It's filling a need within our organization.

It improves time and efficiency, both.

It allows the IT department to be more mobile and assist from any location.