LogMeIn Rescue Reviews

4.5 out of 5 stars
 (15)
E3e46016 8930 45dc 84e0 af99a180a2fb avatar
Real User
Co-Founder
Featured Review

What is most valuable?

* Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting. * We use "Unattended Access".

How has it helped my organization?

When we work with clients remotely, they usually always come back. They are recurring clients. So, it is real easy when we work with them, and we are using LogMeIn Rescue that we put LogMeIn Unattended on there. This allows us to remote into... more»

What needs improvement?

I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system. I would like it to have an iPad client, like their LogMeIn Pro has. Therefore, I can get into clients... more»
Anonymous avatar x80
Real User
Director of IT at a retailer with 11-50 employees
Dec 13 2017

What is most valuable?

The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot... more»

How has it helped my organization?

People no longer want to kill me. Meaning, with the amount of tools I have accessible to me through the product, there's less interaction needed with the end user. In other words, all I have to do is have them get that machine on the... more»

What needs improvement?

My biggest complaint was iPhone, which they're steadily working on making better, which is great. As I said, I haven't had a chance to test it, but I'm really excited about it. Looks good. The iPhone support has been the Achilles heel for the... more»
1515ddde ae62 4e0a b8ff 74a291f5f479 avatar
Real User
President/CEO at a healthcare company with 11-50 employees
Jan 29 2018

What is most valuable?

I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other... more»

How has it helped my organization?

I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians... more»

What needs improvement?

The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people... more»
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317a9616 b8a7 41d7 9584 0346689dda20 avatar
Real User
IT Manager at a retailer with 51-200 employees
Jan 29 2018

What is most valuable?

The ability to remotely access the desktop, or remotely log in to the user's interface to see what they're doing and interact with them.

How has it helped my organization?

Because we have many users in the field, the only time they would ever come to the corporate office is on a Monday, so if something would happen to go wrong on a Tuesday, the issue couldn't get resolved for a full week. Now it's almost... more»

What needs improvement?

I would think it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the... more»
Anonymous avatar x80
Real User
TSM at a manufacturing company with 5,001-10,000 employees
Jan 10 2018

What is most valuable?

It has a client, but it is pretty quick loading the client on the users that we have to connect back. It is very light and quick. We have several machines that have the client always listening for us: servers and personless computers. We have... more»

How has it helped my organization?

The time it takes to troubleshoot one of our users is cut significantly. Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case. To troubleshoot, e.g., a connection, it may... more»

What needs improvement?

When we try to remote into an iPhone, it is not as easy as an Android or a computer. The iPhone remote: It needs some improvement. When do you log in, it maybe how the iOS deals with it. You cannot actually take control, you can only see. You... more»
Anonymous avatar x80
Real User
Owner
Nov 21 2017

What is most valuable?

The ability to either send a link or have a client that is not managed; essentially, to be able to access them remotely.

How has it helped my organization?

A lot of our clients are in a 60 mile radius of our office. The ability to solve a problem in 10 minutes rather than roll out a truck makes a huge difference.

What needs improvement?

As a whole. I am still a little disappointed with the mobile side of it. Unfortunately, we just can't take over and manage a phone like we can a computer, and that would be really helpful. The other thing is it would really be nice to be able... more»
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What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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LogMeIn White Papers
Creating a Secure Support Enviorenment
Prioritize Support Services to Rise Above the Competition
Mobile Devices: The New Support Frontier for IT
Remote Support Buyer's Guide
LogMeIn Videos
Screen Shots
System info pulled
Invite external tech sent
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