I also use ScreenConnect because it's owned by the ConnectWise who owns our CRM. ScreenConnect integrates really nicely with my CRM. It's very light and has a lot of the features. It doesn't look as sophisticated as LogMeIn Rescue, but it's doing the same work for a third of the price.

For doing remote support, this was the research we did for remote On-Demand support. This was really the only viable option at the time. We have been in it so long, now there are other options out there. 

GoToMyPC was out there and some other ones were out there, but for On-Demand support, this was really the product. Microsoft and everybody else were switching to it. So, Microsoft had a tool, some other people had tools, and they have all dropped their tools for LogMeIn.

The pros, when it comes to Rescue, are that it works and it's been reliable. Also, my user-base, my employees as well as my clients, are very used to it. That's just the way that we interact with them. 

The negatives are that the price keeps going up. Their pricing has been a little unreasonable, in some cases, but we just grin and bear it. 

Also, while they're keeping up with their technology, the way their product works, it essentially looks the same as it did 10-plus years ago. Most other vendors have at least upgraded and added newer features, but LogMeIn really hasn't. That being said, it still works well, so it's not a big detractor, but it could use a little cleanup. Other cons for Rescue are the update of their apps that we install and customize, and their lack of mobile support or doing anything about mobile support.

In addition to looking at TeamViewer, we have Zoom accounts, obviously, so some people use them for support. There were a couple of other products out there that were free or cheap that we used to use before going over to Rescue, but there were so many challenges, and we had to stand up servers to deal with them, and then security issues came into play with them so we had to get rid of them.

We tried TeamViewer, but we had some issues with ports and things like that. Then, pcAnywhere needed a central server, and we did not see a need for a central server. 

We evaluated others, but at that time, we just zero in on LogMeIn.

As mentioned, we had been using VNC and TeamViewer, but there was no need to trial anything else once I recommended Rescue. Rescue is simply the best.

No, I was at a small business technology trade show (one of Microsoft's S&B trade shows), and the uniqueness of LogMeIn Rescue pretty much sold itself. I do not recall if there were other products there. We have been using it ever since, and have not needed to look any further for anything else.

We actually looked at several other options. We were so pleased with the LogMeIn Pro, which we were already using, that we just went ahead and did Rescue as well.

I never evaluated anybody else when purchasing this solution. There are other options now, but not that many options six years ago. 

I have tried Bomgar, and some other items for this, but none of them when I was initially looking for a solution. At that time, LogMeIn was the best on the market. 

TeamViewer, Timbuktu, Remote Desktop for Windows, and Casper Remote (now Jamf Pro).

Yes, GoToMeeting, join.me. We actually purchased a combination of all of the products.

At that time I was using LogMeIn, and I was very happy with that product, so when they started pushing Rescue, I demo-ed it and it was very similar to LogMeIn so I decided to go that route.

TeamViewer was one of the direct competitors.

I have a few others I work with. I have to keep them because you cannot rely on one. You never know.

I do not remember evaluating any other options.

We use other LogMeIn products, so this was the only one we really looked at.