LogMeIn Rescue Previous Solutions

Art Ochoa
Director of IT at a retailer with 11-50 employees
I was using GoToMeeting, I was using LogMeIn, and I was using some other product. But LogMeIn gave me many more features than the other guys, so I went with the LogMeIn package. I got onboard with LogMeIn because it was free at one point, LogMeIn Free. When I found out you can get all these other bells and whistles, services for individual accounts, I purchased. Then when LogMeIn Rescue came out, that was a no-brainer. I said, "Oh, I'm doing that." It was a progression of upgrades from very early on to what they are offering now. Also, I went with it because of the ease of use for the user. It was less cumbersome to get them on support session through LogMeIn. The file transfer and the event log access was incredibly easy and, again, I did not need to engage the end user. As an IT person, you know what you're doing. You know what you need to get to the solution so they can move on with life. The end user doesn't necessarily want to know how to get into this, how to get into that, and have to help me help them. So the LogMeIn products, then and now, once I'm in I can do just about everything without really involving the end user, which is great. View full review »
Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
I was using something called VNC Connect, that was a free solution. It was not as professional and it was not as secure as, I heard that people can get viruses from VNC. I didn’t want to take that chance. I went with LogMeIn Rescue and, again, the compatibility - that you can connect to people. Also, there’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them. For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited. Collaboration is the most important thing where multiple technicians can connect, which the other software didn’t have. So we went from VNC to Rescue. However, the cost of LogMeIn was high. I don’t remember the name of the product, but I went with another product that was going to give me savings of 50%. We tested it, one technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, it didn’t work. We had to go back and break the contract. In 12 years I to move to something else only once, because of cost. I quickly came back. LogMeIn Rescue, they own another product, they just acquired it, it’s called GoToAssist, which costs less money but, again, it’s not as efficient as LogMeIn Rescue. View full review »
RubenM
IT Manager at a retailer with 51-200 employees
We did have another solution. It wasn't as user-friendly on the user side - not so much on my side, on the user side. I really needed something to tell the end user, "Just go to this website and install the product," and be done. The other product, I had to install it, make sure it was running when the laptop started. If it wasn't running, to tell the user how to start the product was an issue. So we just abandoned that whole solution. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: November 2019.
383,162 professionals have used our research since 2012.
Tsm4a73
TSM at a manufacturing company with 5,001-10,000 employees
We had VNC, pcAnywhere, and TeamViewer. Now, TeamViewer is almost or as robust as LogMeIn. However, we needed something that did not need knowledge on the user side. In order to do pcAnywhere or VNC, they had to be on a VPN or they needed to share some details on the computer. For LogMeIn, you just point them to a website, which is pretty easy, then put in your token, and you are connected. View full review »
DataCent1066
Data Center Technician
We used to use VNC or TeamViewer, but they are way too much of a burden to get average users connected remotely. They are not nearly as stable either, and have licensing limitations. View full review »
Paul Hayden
Technical Architect
I was with Bomgar, but Bomgar used to provide me hardware to install, so that was the reason I left it. Otherwise, I liked Bomgar better than LogMeIn, actually. But the issue was that in every center you have to install their hardware, so that was the problem for me. View full review »
NetAdmin33bb
Net Admin at a translation and localization position with 51-200 employees
Previously, we just used Remote Desktop and in-person sessions. View full review »
Associatb7cc
Associate Director of IT Assets & Procurement
We have other tools that are included in our management systems but they are not as easy to use. We still have them. LogMeIn compliments them by connecting easily to machines that are not currently connected to the company's internal network or via a VPN tunnel. These are not issues for LogMeIn; just an internet-only connection is needed. View full review »
WebServi8c5c
Web Services Administrator at a healthcare company with 501-1,000 employees
We switched to LogMeIn because of features. At the time we switched, it was still free to a point. However, the product is good enough that we went ahead and started paying for it, even when, it was no longer free. The main feature we switched for was how easy it was to have a client be able to connect to you. View full review »
SeniorTe14b0
Senior Technology Director
Yes, we switched because the other product was not staying current with the latest OS’s and browsers for support and compatibility. View full review »
ITInfrasb516
IT Infrastructure Lead at a energy/utilities company with 51-200 employees
This is the first solution of its kind for us. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: November 2019.
383,162 professionals have used our research since 2012.
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