LogMeIn Rescue Pricing and License Cost

Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
I was actually pleasantly surprised when one of my people was getting support from Microsoft and they found out that Microsoft also uses LogMeIn Rescue. I didn’t need that to sell me. I tried to get off LogMeIn Rescue because of cost. But doing that hindered our performance and productivity and it was not worth the savings. We quickly went back to LogMeIn after three months. View full review »
Andrew Abrams
The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business. However, big businesses like Intuit use it to troubleshoot QuickBook support calls. You have small to enormous businesses that use this product. That probably says it all. If somebody like Intuit is using it, then it has to be fairly solid and robust. View full review »
IT Manager at a retailer with 51-200 employees
It's definitely worth the value. View full review »
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TSM at a manufacturing company with 5,001-10,000 employees
It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself. View full review »
It's a little too expensive per license per year, but it probably pays for itself in the first 60 days of use every year. View full review »
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
They have raised their price so high on all their products, it has left room for competitors to come in. Where I used to work, where I had five licenses (and more stuff), and two LogMeIn Centrals, I was downsized out of there six months ago. The pricing for LogMeIn Rescue is about $1250 a seat per technician and LogMeIn Central for 100 PCs is about another $1200. It would have cost me about $2500 to do this on my own, and I am afraid in the next three months, the LogMeIn Rescue product I have already replaced with a $200 solution. It is not as nice, but it works and for 80% less. Then the LogMeIn Central, in three months, I will be phasing out of that as well, because I will get the whole thing for under $300 that they are charging at least $2500 for. LogMeIn used to be free. So it's gone from the free, to the paid, to the higher paid, to the very expensive, and they do not seem to care about retention. They have a premier product, no doubt in my mind. If I had my preference and I could afford it, I would be using it. If I get a job with another company, a large organization, because of the pricing, I do not know if I could recommend it. View full review »
Data Center Technician
We don’t advise anyone about pricing or licensing, we only use this for our organization. Even our clients that are larger, that have their own internal IT departments, do not have a need for a product like Rescue. View full review »
Net Admin at a translation and localization position with 51-200 employees
The rescue model is licensed by user. I have five users licensed. The pricing is worth the value. View full review »
Associate Director of IT Assets & Procurement
Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe. View full review »
Web Services Administrator at a healthcare company with 501-1,000 employees
Look at the different plans they have. Do not pay for a plan you do not need. The pricing is a little on the higher side, though. View full review »
Senior Technology Director
I don’t advise anyone on these subjects. View full review »
Ilan Baicher
Chief Information Officer
If price is an issue, look elsewhere, but they are robust in features. For our company, great features, but too expensive. We are trying to keep costs down. If it were not for the cost issue, we would definitely stick with the product. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: September 2019.
371,062 professionals have used our research since 2012.
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