On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

The solution can be expensive, but if we have a good volume, we consider business requirements and try to offer affordable prices to our partners and end customers.

We offer both yearly and monthly licenses. In India, it's an annual payment, but in the US and other parts of the world, there's a monthly payment option.

Rescue is fairly priced. They allow you flexibility on the licensing, which makes it a lot easier. I have customers that have abandoned the LogMeIn Central product because of pricing reasons. But the Rescue product is fairly decently priced. I have customers who've based on a recommendation, also bought the Rescue product, so they're using the same thing we are. 

While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.

Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.

I think LogMeIn may have a mobile license, but I don't support mobile devices yet. I think mobile devices need an additional license.

They have raised their price so high on all their products, it has left room for competitors to come in.

Where I used to work, where I had five licenses (and more stuff), and two LogMeIn Centrals, I was downsized out of there six months ago. The pricing for LogMeIn Rescue is about $1250 a seat per technician and LogMeIn Central for 100 PCs is about another $1200. It would have cost me about $2500 to do this on my own, and I am afraid in the next three months, the LogMeIn Rescue product I have already replaced with a $200 solution. It is not as nice, but it works and for 80% less. Then the LogMeIn Central, in three months, I will be phasing out of that as well, because I will get the whole thing for under $300 that they are charging at least $2500 for. 

LogMeIn used to be free. So it's gone from the free, to the paid, to the higher paid, to the very expensive, and they do not seem to care about retention. They have a premier product, no doubt in my mind. If I had my preference and I could afford it, I would be using it.

If I get a job with another company, a large organization, because of the pricing, I do not know if I could recommend it.

I was actually pleasantly surprised when one of my people was getting support from Microsoft and they found out that Microsoft also uses LogMeIn Rescue. I didn’t need that to sell me. I tried to get off LogMeIn Rescue because of cost. But doing that hindered our performance and productivity and it was not worth the savings. We quickly went back to LogMeIn after three months.

I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry.

That being said, it's been very reliable and it just works. That is what it comes down to, so we just accept that and pay for it.

The licensing is pretty straightforward. It is what it is. It's just a high price. They did have a concurrent pricing model that, in the end, didn't make sense for us because we use it too often.

It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.

We don’t advise anyone about pricing or licensing, we only use this for our organization. Even our clients that are larger, that have their own internal IT departments, do not have a need for a product like Rescue.

The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business.

However, big businesses like Intuit use it to troubleshoot QuickBook support calls. You have small to enormous businesses that use this product. That probably says it all. If somebody like Intuit is using it, then it has to be fairly solid and robust.

It's a little too expensive per license per year, but it probably pays for itself in the first 60 days of use every year. 

The rescue model is licensed by user. I have five users licensed. 

The pricing is worth the value.

Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe.

I don’t advise anyone on these subjects.

It's definitely worth the value.

If price is an issue, look elsewhere, but they are robust in features. 

For our company, great features, but too expensive. We are trying to keep costs down. If it were not for the cost issue, we would definitely stick with the product.

Look at the different plans they have. Do not pay for a plan you do not need.

The pricing is a little on the higher side, though.